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    • franzolaf
    • By franzolaf 13th May 18, 11:38 AM
    • 2Posts
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    franzolaf
    0 WOW
    onthebeach pricce rise after payment
    • #1
    • 13th May 18, 11:38 AM
    0 WOW
    onthebeach pricce rise after payment 13th May 18 at 11:38 AM
    Hi I bought a holiday from on the beach and they phoned me a week after paying to say my room was no longer available but if I paid an extra 125 they can offer me an upgrade I neither want or need,, and don't originally purchase - can they do this and can I get a refund as their policy seems to be to simply do as they please once you pay them
Page 1
    • bagand96
    • By bagand96 14th May 18, 9:23 AM
    • 2,872 Posts
    • 1,793 Thanks
    bagand96
    • #2
    • 14th May 18, 9:23 AM
    • #2
    • 14th May 18, 9:23 AM
    Youve posted this in the Report Holiday Deals, Bargains & Special Offers forum, which is probably why you had no replies.

    Onthebeach are known for this. Often their website isnt showing live availability and after you book then someone has to manually process the booking. Its more often flights that cause the issue though.

    It will be somewhere in their T&Cs Im sure. It is poor service though waiting a week to tell you. Your flights will likely be non-refundable once booked but see how much the hotel part is. Look on other websites to see if you can rebook your hotel with another company and get your money back from OTB.
    Last edited by bagand96; 14-05-2018 at 9:26 AM.
    • heatherw_01
    • By heatherw_01 14th May 18, 2:27 PM
    • 5,072 Posts
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    heatherw_01
    • #3
    • 14th May 18, 2:27 PM
    • #3
    • 14th May 18, 2:27 PM
    This forum is just for posting deals. Moving to correct forum


    Hi, we move threads if we think they'll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
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