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    • Youngsy1980
    • By Youngsy1980 13th May 18, 10:39 AM
    • 4Posts
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    Youngsy1980
    Viagogo - Can I Stop Them Charging Me For Cancelling a Sale?
    • #1
    • 13th May 18, 10:39 AM
    Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? 13th May 18 at 10:39 AM
    Hi, grateful for any advice here.


    I mistakenly purchased 4 tickets to see Orbital in December 2018, found out they weren't the band I thought I had bought when I received them in the post. Contacted Eventim who told me they couldn't refund me and that I should try and sell them privately. Put them on viagogo (was first ticket seller on google, had never sold tickets before, though had looked for tickets previously on there) for what I paid for them but Eventim then refunded me back the money and told me the tickets were cancelled. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Found their email address and told them to cancel the order, received a reply telling me I had no listings, went back and forth, my final mail to them was that I should have no listing and anything in my name should be cancelled. Received an email yesterday telling me 2 tickets had sold, managed to find a phone number, eventually found out that I have 2 accounts, one set up as gmail, the other as googlemail. They are now telling me I am going to be charged the full amount of the tickets that I told them to cancel in April because I was logging in using my googlemail address rather than my gmail one. Given that I was using a link provided on their email showing my listing and that I had told them in writing that the order should be cancelled, do I have any recourse here? The incredibly rude customer service agent refused to accept that gmail & googlemail are interchangeable and that I should have known I had different accounts. I have since logged in and cancelled the listing but their T&C's say I am now liable for whatever costs they incur in replacing the tickets (still available via original vendor).


    Any advice gratefully received. Appreciate it.


    Thanks
    Nick
Page 3
    • JReacher1
    • By JReacher1 14th May 18, 7:34 AM
    • 2,888 Posts
    • 3,947 Thanks
    JReacher1
    I've just signed up out of interest.

    It wouldn't let me register without a phone number. Apart from that (like most other sites) it wanted my name, email address and a password.

    And I had to verify that email address.

    In your settings you can have a secondary phone number but not a secondary email address.
    Originally posted by NeilCr
    Register via the Facebook sign up link.
    • NeilCr
    • By NeilCr 14th May 18, 7:40 AM
    • 1,930 Posts
    • 2,588 Thanks
    NeilCr
    Register via the Facebook sign up link.
    Originally posted by JReacher1
    No thanks.

    Quite a few people wouldn't want to go through Facebook. I am careful who I give Facebook information to.
    Last edited by NeilCr; 14-05-2018 at 7:43 AM.
    • JReacher1
    • By JReacher1 14th May 18, 7:43 AM
    • 2,888 Posts
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    JReacher1
    No thanks.

    Quite a few people wouldn't want to go through Facebook. I am careful who I give Facebook information to.
    Originally posted by NeilCr
    Fair enough, I realises some people are very paranoid about Facebook.

    Still if you did then you would see that you do not need to give a phone number to register an account with viagogo.
    • marliepanda
    • By marliepanda 14th May 18, 7:44 AM
    • 6,070 Posts
    • 12,910 Thanks
    marliepanda
    All this discussion really boils down to:

    Do we expect Viagogo, when contacted through an account asking to cancel tickets, to trawl through all other accounts to see if anything matches up.

    No.

    If I contact them through marliepanda@gmail.com I dont expect them to say hmmm you dont have any listings but marliepanda@Hotmail.com does! Ill cancel those!

    I dont expect other emails or accounts or listings to be looked at when I log in through a different account, not should they be. Whilst gmail and google mail are interchangeable in that an email to one will get to another, thats not viagogos job to know. Their job is to look at the account that is presented to them.

    If the OP didnt check his records thoroughly (the original email to confirm his account or listing whilst being in the same google inbox WOULD have specified in the email which email it was sent to, gmail or google mail) then its his fault
    • NeilCr
    • By NeilCr 14th May 18, 7:57 AM
    • 1,930 Posts
    • 2,588 Thanks
    NeilCr
    Fair enough, I realises some people are very paranoid about Facebook.

    Still if you did then you would see that you do not need to give a phone number to register an account with viagogo.
    Originally posted by JReacher1

    Not paranoid. Just careful who I share information with. Especially as I was only testing the system.

    Must admit without being that legally up on all this marliepanda's post above does make sense.
    • waamo
    • By waamo 14th May 18, 9:34 AM
    • 3,602 Posts
    • 4,769 Thanks
    waamo
    I'm amazed people think ticket touts give two hoots about consumer laws.
    This space for hire.
    • EKHarrison
    • By EKHarrison 23rd Jun 18, 2:00 PM
    • 1 Posts
    • 0 Thanks
    EKHarrison
    Hi I have no idea how to open new thread but really need help. Sold a wireless vip ticket on viagogo but got an email the other day saying I need to send them by 26th June. I havenít received tickets from wireless yet so obviously I canít send and Iíve spoken to viagogo and they have told me I will be charged to replace and because many people have received from wireless already then they wont extend my deadline? What am I supposed to do because I have no power when the tickets come, I also sent proof that wireless told me tickets s could come up to 5 Days before event.

    Can I block my card from being charged? As I cant do anything so itís ridiculous

    Thank you
    • marliepanda
    • By marliepanda 23rd Jun 18, 2:48 PM
    • 6,070 Posts
    • 12,910 Thanks
    marliepanda
    Hi I have no idea how to open new thread but really need help. Sold a wireless vip ticket on viagogo but got an email the other day saying I need to send them by 26th June. I haven!!!8217;t received tickets from wireless yet so obviously I can!!!8217;t send and I!!!8217;ve spoken to viagogo and they have told me I will be charged to replace and because many people have received from wireless already then they wont extend my deadline? What am I supposed to do because I have no power when the tickets come, I also sent proof that wireless told me tickets s could come up to 5 Days before event.

    Can I block my card from being charged? As I cant do anything so it!!!8217;s ridiculous

    Thank you
    Originally posted by EKHarrison
    Ive never sold on the site. When you sell the tickets do you have to agree to send within a certain time frame, or within a certain window before the event?

    A must ship by date is mentioned frequently in the terms. Were you given a must ship by date?
    Last edited by marliepanda; 23-06-2018 at 2:51 PM.
    • JReacher1
    • By JReacher1 23rd Jun 18, 3:04 PM
    • 2,888 Posts
    • 3,947 Thanks
    JReacher1
    I would not panic until the 26th June. They could arrive on Monday.

    You will just have to arrange a collection as soon as they arrive.
    • Aylesbury Duck
    • By Aylesbury Duck 23rd Jun 18, 11:34 PM
    • 2,056 Posts
    • 2,735 Thanks
    Aylesbury Duck
    As marliepanda says, take a look at the terms under which you sold the tickets and whether there's a ship-by date.

    You were taking a risk selling something you hadn't actually received. You'll probably find that technically, the tickets are not transferable. What happens if your buyer is unable to use them? Presumably you will have to refund them?
    Please forgive the deliberate omission of apostrophes on some posts whilst I await MSE to do something about the daft codes that appear in their place when typing on certain devices.
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