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    • akex11
    • By akex11 12th May 18, 10:28 PM
    • 1Posts
    • 0Thanks
    Faulty PAYG Electricity meter
    • #1
    • 12th May 18, 10:28 PM
    Faulty PAYG Electricity meter 12th May 18 at 10:28 PM
    When I moved into a rented property the electricity meter in the building displayed a blank screen. My letting agent advised that this was not a meter that needed to be topped up, although it appeared to be a PAYG meter. I have there received energy for over 12 months but now realised I have never received a bill for this. I have logged on to my account on the providers website which states I have used 0 electricity since I moved in. It's therefore clear that my meter appears to be faulty I'm now really worried that when I move out, and the faulty meter becomes apparent because I cant give a reading on move out, I will face a substantial backdated bill, which I will simply not be able to pay. It is on my move in inventory that the screen display is blank, and its clear that the provider isnt monitoring my account or checking my meter as it should, as clearly its not plausible that someone would use 0 electricity in 12 months. Im therefore hoping someone has some advice as to what I should do, as obviously the provider will argue that it was my responsibility to notify them of a faulty meter.
Page 1
    • spiro
    • By spiro 13th May 18, 7:43 AM
    • 5,993 Posts
    • 2,870 Thanks
    • #2
    • 13th May 18, 7:43 AM
    • #2
    • 13th May 18, 7:43 AM
    As you say you logged into your account, I presume that means you opened an account with the existing supplier when you moved in.
    Did you advise them the screen was blank/not working?
    Did you ever make a follow up call about this?
    If the answer to the first question is no then they will estimate how much you have used. The problem you will have is that could be based on that the new occupants use as you are moving out.
    Hopefully you have been saving money every month to cover what you would have paid.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • dogshome
    • By dogshome 13th May 18, 9:17 AM
    • 3,137 Posts
    • 1,602 Thanks
    • #3
    • 13th May 18, 9:17 AM
    • #3
    • 13th May 18, 9:17 AM
    Don't understand

    On entering a new dwelling, it's mandatory that you contact the existing supplier/s, to give them the date you moved in and the meter readings at that time.

    Sometimes the LA will say they will do this for you, but this is never a good thing as it is your responsibility - But in either case the supplier should have sent out a Welcome Pack that included a new Top Up card - Did you get this?

    Best bet is to report by Email to the supplier that you've found your meter screen to be blank.

    In the event that a big bill arrives, it's possible to come to an arrangement to pay it off over time
    Last edited by dogshome; 13-05-2018 at 9:27 AM.
    • House Martin
    • By House Martin 14th May 18, 10:34 AM
    • 1,427 Posts
    • 1,192 Thanks
    House Martin
    • #4
    • 14th May 18, 10:34 AM
    • #4
    • 14th May 18, 10:34 AM
    This is a an extremely common scenario when people move into a property where the last tenant has fiddled the meter and had been thieving energy for a long time. Letting agent was clearly a liar or a prize idiot ! he/she would know what a prepayment meter looked like compared to a credit meter.
    Energy theft is so common in the UK that the thieves have got so complacent that they move out without restoring the meter to its former state.They will move out into another property with a prepayment meter and carry on like they have been doing for years getting free energy somewhere else.
    an incoming tenant is not likely to question why he/she does not have to spend their hard earned money down at the shop every week so effectively they carry on the scam but feel absolved because it was nt their fault.
    When I have found meters like this, and its quite common, the new occupiers feign stupidity and just say they were waiting for a quarterly bill from their supplier, whoever that was because they would nt even try and find out.So long as the electricity was working , and they re not paying for it then everyones happy
    The original occupier who fiddled the meter should be hunted down, taken to court, prosecuted as a criminal and heavily fined and back billed..but this won t happen of course..
    The suppliers just write it off and pass it on for the honest to pay in higher prices
    .No wonder that the UK is the energy theft capital of the world !
    Greedy suppliers are not geared up to wasting their money protecting their meters so what happens is that all the stolen energy is simply passed on to the rest of us to pay in higher overall costs.
    Smart prepayment meters should end this free energy bonanza.
    At least the dopey suppliers will have an inkling that something is not quite right when no top up credits are being registered for the properties.
    It still would mean they would have to get access to the meters to stop energy theft which will be a problem because foreign suppliers such as the Spanish company Scottish Power have told us that they will not take out more than 12 warrants of access out a year ! too expensive !
    Of course they could remotely pull the plug and cut off the power but the PC brigade have said its against their human rights to do that.
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