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  • FIRST POST
    • bergkamp
    • By bergkamp 11th May 18, 6:26 PM
    • 183Posts
    • 327Thanks
    bergkamp
    Customer satisfaction survey - POPLA.
    • #1
    • 11th May 18, 6:26 PM
    Customer satisfaction survey - POPLA. 11th May 18 at 6:26 PM
    Just received this email ;
    Dear Customer

    At POPLA we are keen to understand how we can provide an excellent service to customers and we want to make sure that we are meeting customer's needs and exceeding expectations.

    As you have recently used our service, we are eager to hear from you.

    Please help us by taking our survey below. It should take you no more than 5 minutes to complete.

    We look forward to hearing from you soon and we thank you for your valued feedback.

    Kind regards

    The POPLA Team

    *Please note, the survey is anonymous and your personal details will be kept entirely confidential.
    Customer?
    I shall look at the survey later. I don't think they will be getting a five star review.....
Page 1
    • Coupon-mad
    • By Coupon-mad 11th May 18, 6:50 PM
    • 59,521 Posts
    • 72,691 Thanks
    Coupon-mad
    • #2
    • 11th May 18, 6:50 PM
    • #2
    • 11th May 18, 6:50 PM
    LOL, at best: ''could do better'' and that's why the Private Parking Code of Practice Bill and plans to introduce a properly independent appeals system is in hand.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • beamerguy
    • By beamerguy 11th May 18, 7:09 PM
    • 7,802 Posts
    • 10,378 Thanks
    beamerguy
    • #3
    • 11th May 18, 7:09 PM
    • #3
    • 11th May 18, 7:09 PM
    Customer satisfaction survey

    WHAT CUSTOMERS ?? they are just a means to an end

    If they were shown on Trustpilot, it would be ONE STAR
    with comments like "I cannot give NIL STARS"

    Just another BPA comedy of errors
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • twhitehousescat
    • By twhitehousescat 11th May 18, 7:31 PM
    • 1,579 Posts
    • 2,069 Thanks
    twhitehousescat
    • #4
    • 11th May 18, 7:31 PM
    • #4
    • 11th May 18, 7:31 PM
    did you give authority to me contacted?
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • bergkamp
    • By bergkamp 11th May 18, 9:26 PM
    • 183 Posts
    • 327 Thanks
    bergkamp
    • #5
    • 11th May 18, 9:26 PM
    • #5
    • 11th May 18, 9:26 PM
    did you give authority to me contacted?
    Originally posted by twhitehousescat
    Not that I recall...


    ' We listened and cared what you had to say '

    'We were empathetic '

    ' We offered excellent customer service '

    A few of the survey monkey questions above.

    With options;

    Strongly Disagree
    Disagree
    Neither Agree or Disagree
    Agree
    Strongly Agree
    N/A
    Last edited by bergkamp; 11-05-2018 at 10:02 PM. Reason: spelling.
    • Umkomaas
    • By Umkomaas 12th May 18, 5:14 AM
    • 18,384 Posts
    • 29,106 Thanks
    Umkomaas
    • #6
    • 12th May 18, 5:14 AM
    • #6
    • 12th May 18, 5:14 AM
    'We were empathetic '
    Strongly agree.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
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