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  • FIRST POST
    • bergkamp
    • By bergkamp 11th May 18, 6:26 PM
    • 208Posts
    • 372Thanks
    bergkamp
    Customer satisfaction survey - POPLA.
    • #1
    • 11th May 18, 6:26 PM
    Customer satisfaction survey - POPLA. 11th May 18 at 6:26 PM
    Just received this email ;
    Dear Customer

    At POPLA we are keen to understand how we can provide an excellent service to customers and we want to make sure that we are meeting customer's needs and exceeding expectations.

    As you have recently used our service, we are eager to hear from you.

    Please help us by taking our survey below. It should take you no more than 5 minutes to complete.

    We look forward to hearing from you soon and we thank you for your valued feedback.

    Kind regards

    The POPLA Team

    *Please note, the survey is anonymous and your personal details will be kept entirely confidential.
    Customer?
    I shall look at the survey later. I don't think they will be getting a five star review.....
Page 1
    • Coupon-mad
    • By Coupon-mad 11th May 18, 6:50 PM
    • 64,101 Posts
    • 76,680 Thanks
    Coupon-mad
    • #2
    • 11th May 18, 6:50 PM
    • #2
    • 11th May 18, 6:50 PM
    LOL, at best: ''could do better'' and that's why the Private Parking Code of Practice Bill and plans to introduce a properly independent appeals system is in hand.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • beamerguy
    • By beamerguy 11th May 18, 7:09 PM
    • 9,346 Posts
    • 12,300 Thanks
    beamerguy
    • #3
    • 11th May 18, 7:09 PM
    • #3
    • 11th May 18, 7:09 PM
    Customer satisfaction survey

    WHAT CUSTOMERS ?? they are just a means to an end

    If they were shown on Trustpilot, it would be ONE STAR
    with comments like "I cannot give NIL STARS"

    Just another BPA comedy of errors
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • twhitehousescat
    • By twhitehousescat 11th May 18, 7:31 PM
    • 2,208 Posts
    • 2,666 Thanks
    twhitehousescat
    • #4
    • 11th May 18, 7:31 PM
    • #4
    • 11th May 18, 7:31 PM
    did you give authority to me contacted?
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • bergkamp
    • By bergkamp 11th May 18, 9:26 PM
    • 208 Posts
    • 372 Thanks
    bergkamp
    • #5
    • 11th May 18, 9:26 PM
    • #5
    • 11th May 18, 9:26 PM
    did you give authority to me contacted?
    Originally posted by twhitehousescat
    Not that I recall...


    ' We listened and cared what you had to say '

    'We were empathetic '

    ' We offered excellent customer service '

    A few of the survey monkey questions above.

    With options;

    Strongly Disagree
    Disagree
    Neither Agree or Disagree
    Agree
    Strongly Agree
    N/A
    Last edited by bergkamp; 11-05-2018 at 10:02 PM. Reason: spelling.
    • Umkomaas
    • By Umkomaas 12th May 18, 5:14 AM
    • 20,270 Posts
    • 32,007 Thanks
    Umkomaas
    • #6
    • 12th May 18, 5:14 AM
    • #6
    • 12th May 18, 5:14 AM
    'We were empathetic '
    Strongly agree.
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
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