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    • DD265
    • By DD265 11th May 18, 5:54 PM
    • 1,743Posts
    • 4,156Thanks
    Online purchase - made to order - refund?
    • #1
    • 11th May 18, 5:54 PM
    Online purchase - made to order - refund? 11th May 18 at 5:54 PM
    Before I go ahead and place an order, I wanted to confirm my understanding of the consumer contract regulations.

    If an item is made to order but to a standard specification, i.e. not customised in any way, you have 14 days to cancel and return for a full refund, correct?

    The website pushes for either 100% as store credit or only 50% cash refund. Assuming I can't find a similar item elsewhere, I'd pay by PayPal for added protection, but I don't want to get into an argument I'm not confident of winning.

Page 1
    • Fosterdog
    • By Fosterdog 11th May 18, 5:59 PM
    • 4,158 Posts
    • 7,159 Thanks
    • #2
    • 11th May 18, 5:59 PM
    • #2
    • 11th May 18, 5:59 PM
    It depends on the country of the seller, you are correct if it is a U.K. seller however other countries will have different laws and any purchase would be bound by them.
    • bris
    • By bris 11th May 18, 6:13 PM
    • 8,557 Posts
    • 7,459 Thanks
    • #3
    • 11th May 18, 6:13 PM
    • #3
    • 11th May 18, 6:13 PM
    You do realise however by going ahead you are only making it hard for yourself if you want to return it?
    These places are best avoided, especially when you know in advance what they are going to do, why put yourself through that hassle.
    • dj1471
    • By dj1471 11th May 18, 7:11 PM
    • 1,522 Posts
    • 1,065 Thanks
    • #4
    • 11th May 18, 7:11 PM
    • #4
    • 11th May 18, 7:11 PM
    PayPal doesn't add protection, far from it. Pay the retailer directly using a credit card.
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