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  • FIRST POST
    • DD265
    • By DD265 11th May 18, 5:54 PM
    • 1,306Posts
    • 3,208Thanks
    DD265
    Online purchase - made to order - refund?
    • #1
    • 11th May 18, 5:54 PM
    Online purchase - made to order - refund? 11th May 18 at 5:54 PM
    Before I go ahead and place an order, I wanted to confirm my understanding of the consumer contract regulations.

    If an item is made to order but to a standard specification, i.e. not customised in any way, you have 14 days to cancel and return for a full refund, correct?

    The website pushes for either 100% as store credit or only 50% cash refund. Assuming I can't find a similar item elsewhere, I'd pay by PayPal for added protection, but I don't want to get into an argument I'm not confident of winning.

    TIA
Page 1
    • Fosterdog
    • By Fosterdog 11th May 18, 5:59 PM
    • 3,805 Posts
    • 6,579 Thanks
    Fosterdog
    • #2
    • 11th May 18, 5:59 PM
    • #2
    • 11th May 18, 5:59 PM
    It depends on the country of the seller, you are correct if it is a U.K. seller however other countries will have different laws and any purchase would be bound by them.
    • bris
    • By bris 11th May 18, 6:13 PM
    • 7,582 Posts
    • 6,600 Thanks
    bris
    • #3
    • 11th May 18, 6:13 PM
    • #3
    • 11th May 18, 6:13 PM
    You do realise however by going ahead you are only making it hard for yourself if you want to return it?
    These places are best avoided, especially when you know in advance what they are going to do, why put yourself through that hassle.
    • dj1471
    • By dj1471 11th May 18, 7:11 PM
    • 1,176 Posts
    • 798 Thanks
    dj1471
    • #4
    • 11th May 18, 7:11 PM
    • #4
    • 11th May 18, 7:11 PM
    PayPal doesn't add protection, far from it. Pay the retailer directly using a credit card.
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