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  • FIRST POST
    • happyandcontented
    • By happyandcontented 11th May 18, 3:42 PM
    • 1,085Posts
    • 2,130Thanks
    happyandcontented
    Sky Q Wifi Issues?
    • #1
    • 11th May 18, 3:42 PM
    Sky Q Wifi Issues? 11th May 18 at 3:42 PM
    We are considering upgrading to Sky Q but have heard horror stories of it interfering with internet speeds, dropping out etc.

    Has anyone had any problems like this when they upgraded? We don't need it so would hate to go for it and have that kind of issue.
Page 1
    • Colin_Maybe
    • By Colin_Maybe 11th May 18, 6:17 PM
    • 2,096 Posts
    • 952 Thanks
    Colin_Maybe
    • #2
    • 11th May 18, 6:17 PM
    • #2
    • 11th May 18, 6:17 PM
    We don't need it
    Originally posted by happyandcontented
    I'd save yourself at least 12 a month in that case. Problem solved
    • WaywardDriver
    • By WaywardDriver 11th May 18, 6:23 PM
    • 108 Posts
    • 109 Thanks
    WaywardDriver
    • #3
    • 11th May 18, 6:23 PM
    • #3
    • 11th May 18, 6:23 PM
    No problems ourselves but don't believe hype over Ultra-HD as no discernible improvement over normal HD. Multi-room is best feature.
    • happyandcontented
    • By happyandcontented 11th May 18, 6:49 PM
    • 1,085 Posts
    • 2,130 Thanks
    happyandcontented
    • #4
    • 11th May 18, 6:49 PM
    • #4
    • 11th May 18, 6:49 PM
    I'd save yourself at least 12 a month in that case. Problem solved
    Originally posted by Colin_Maybe
    We are being offered it for no extra cost, or so it seems, till I maybe read the small print!

    No problems ourselves but don't believe hype over Ultra-HD as no discernible improvement over normal HD. Multi-room is best feature.
    Originally posted by WaywardDriver
    Is that different to the multi-room we currently have with the older box?
    • Colin_Maybe
    • By Colin_Maybe 12th May 18, 7:38 AM
    • 2,096 Posts
    • 952 Thanks
    Colin_Maybe
    • #5
    • 12th May 18, 7:38 AM
    • #5
    • 12th May 18, 7:38 AM
    We are being offered it for no extra cost, or so it seems, till I maybe read the small print!
    Originally posted by happyandcontented
    I'd use an eye loop to make doubly sure, Sky don't seem to be giving anything away at the moment.

    Is that different to the multi-room we currently have with the older box?
    Originally posted by happyandcontented
    The HD+ multi-room has the extra boxes plugged in to the dish, Sky Q uses WiFi to connect the boxes so there's just the one cable from the dish to the main box. When you record on a Q mini box it's actually recording to the main box as the mini ones don't have any hard drives in them. So you do need a decent WiFi connection between them to use the mini boxes.

    One thing to keep in mind is that all 3rd party paid for channels (Boxnation comes to mind) need a valid viewing card in the box you're watching on which has caught out a friend of mine. The only exception I'm aware of is BT who pay Sky extra for the privilege.
    • WaywardDriver
    • By WaywardDriver 12th May 18, 8:25 AM
    • 108 Posts
    • 109 Thanks
    WaywardDriver
    • #6
    • 12th May 18, 8:25 AM
    • #6
    • 12th May 18, 8:25 AM
    So you do need a decent WiFi connection between them to use the mini boxes.
    Originally posted by Colin_Maybe
    The installers will fit Wi-Fi boosters if needed at no extra cost.
    • Hengus
    • By Hengus 12th May 18, 8:35 AM
    • 5,734 Posts
    • 3,517 Thanks
    Hengus
    • #7
    • 12th May 18, 8:35 AM
    • #7
    • 12th May 18, 8:35 AM
    No problems ourselves but don't believe hype over Ultra-HD as no discernible improvement over normal HD. Multi-room is best feature.
    Originally posted by WaywardDriver
    To a degree the difference between UHD and HD depends on the quality of your TV and the broadcast source. For example, there is a marked difference in quality when watching a live F1 race but the difference is marginal when watching one of Sky 1's drama programmes.

    I would also suggest that the ability to record 6 channels whilst watching a 7th is an advantage over Sky HD.
    • kremmen
    • By kremmen 12th May 18, 8:46 AM
    • 716 Posts
    • 1,734 Thanks
    kremmen
    • #8
    • 12th May 18, 8:46 AM
    • #8
    • 12th May 18, 8:46 AM
    I had months of problems with wifi dropping imtermittantly . It took from October to December to sort it out properly and the problems started again in April. To be fair the last time they were sorted within a few days.

    Touch wood no problems sice April .

    Paul
    • Colin_Maybe
    • By Colin_Maybe 12th May 18, 8:52 AM
    • 2,096 Posts
    • 952 Thanks
    Colin_Maybe
    • #9
    • 12th May 18, 8:52 AM
    • #9
    • 12th May 18, 8:52 AM
    I would also suggest that the ability to record 6 channels whilst watching a 7th is an advantage over Sky HD.
    Originally posted by Hengus
    But who would seriously need this "advantage" given the number of +1 channels, repeated multiple times through the week programmes and of course catchup?
    • happyandcontented
    • By happyandcontented 12th May 18, 9:38 AM
    • 1,085 Posts
    • 2,130 Thanks
    happyandcontented
    I had months of problems with wifi dropping imtermittantly . It took from October to December to sort it out properly and the problems started again in April. To be fair the last time they were sorted within a few days.

    Touch wood no problems sice April .

    Paul
    Originally posted by kremmen
    Did you find out what was causing the problem?
    • kremmen
    • By kremmen 12th May 18, 10:30 AM
    • 716 Posts
    • 1,734 Thanks
    kremmen
    Did you find out what was causing the problem?
    Originally posted by happyandcontented
    No.

    Sky did their thing and then called Open reach . Loads of things have been replaced including some of the wires on telegraph poles , the socket and router.

    For full disclosure I am about half a mile form nearest box and the wires come through a load of trees . At the moment I am getting a steady 15MBS.

    Sky originally had a dedicated department dealing with the problems and I believe that due to sorting it out they have shut it down now.

    Paul
    • aylesby
    • By aylesby 12th May 18, 10:47 AM
    • 419 Posts
    • 174 Thanks
    aylesby
    Early days for us with Sky Q having left Virgin.
    Sky delivers 35 mps in a bundle for 55 pm
    Virgin 200 mps delivers 40 mps in a bundle for 95 pm
    Downside is the Sky box has one spare Ethernet port while Virgin had three.
    • Inner Zone
    • By Inner Zone 12th May 18, 10:50 AM
    • 2,144 Posts
    • 1,194 Thanks
    Inner Zone
    Wi-Fi is inside, the others outside. So was it a Wi-Fi or loss of BB issue?
    • Inner Zone
    • By Inner Zone 12th May 18, 10:51 AM
    • 2,144 Posts
    • 1,194 Thanks
    Inner Zone
    Early days for us with Sky Q having left Virgin.
    Sky delivers 35 mps in a bundle for 55 pm
    Virgin 200 mps delivers 40 mps in a bundle for 95 pm
    Downside is the Sky box has one spare Ethernet port while Virgin had three.
    Originally posted by aylesby
    You can buy a five or eight port Ethernet switch for about 10.
    • kremmen
    • By kremmen 12th May 18, 11:15 AM
    • 716 Posts
    • 1,734 Thanks
    kremmen
    Early days for us with Sky Q having left Virgin.
    Sky delivers 35 mps in a bundle for 55 pm
    Virgin 200 mps delivers 40 mps in a bundle for 95 pm
    Downside is the Sky box has one spare Ethernet port while Virgin had three.
    Originally posted by aylesby
    The symptom was no wifi in the house. The cause was unknown they just blamed and worked on everything.

    Paul
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