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    • Anoneemoose
    • By Anoneemoose 11th May 18, 3:27 PM
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    Anoneemoose
    Removing Goods from Sale for 24 hours after price error.
    • #1
    • 11th May 18, 3:27 PM
    Removing Goods from Sale for 24 hours after price error. 11th May 18 at 3:27 PM
    Hi,

    This is just a query thatís always niggled me but Iíve never found a definitive answer.

    If a store marks a product at the wrong price and donít honour it (I know they are not obliged to), do they then have to (as in is it a legal requirement) remove it from sale for 24 hours? Or is it just something they do themselves?
Page 1
    • Fosterdog
    • By Fosterdog 11th May 18, 3:45 PM
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    Fosterdog
    • #2
    • 11th May 18, 3:45 PM
    • #2
    • 11th May 18, 3:45 PM
    No they don't have to, at least I've never heard of or seen that written anywhere in law. Seems a bit backwards if it were true, you go to pay for something, find out at the till that the price is incorrect and then are denied service because the item has to be removed from sale for 24 hours.
    • Anoneemoose
    • By Anoneemoose 11th May 18, 4:03 PM
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    Anoneemoose
    • #3
    • 11th May 18, 4:03 PM
    • #3
    • 11th May 18, 4:03 PM
    No they don't have to, at least I've never heard of or seen that written anywhere in law. Seems a bit backwards if it were true, you go to pay for something, find out at the till that the price is incorrect and then are denied service because the item has to be removed from sale for 24 hours.
    Originally posted by Fosterdog
    Thanks. I often see people quote that it!!!8217;s law and I have never come across anything that says it is. It was one of those things that bugged me!
    • steampowered
    • By steampowered 11th May 18, 6:57 PM
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    steampowered
    • #4
    • 11th May 18, 6:57 PM
    • #4
    • 11th May 18, 6:57 PM
    There are laws that cover this sort of situation, but I don't think there is a fixed 24 hours rule.

    The Consumer Protection from Unfair Trading Regulations 2008 bans 'unfair commercial practices'.

    A business which 'contravenes the requirements of professional diligence', or engages in bait + switch advertising, is deemed to be engaging in an unfair commercial practice.

    If a business fails to take down a pricing error promptly when they become aware, they will be in breach of that legislation. This has both civil and criminal consequences. A consumer could claim damages for any loss they suffer. The business can also be prosecuted.

    There is no fixed time period though. I think it depends on the business. A company like Amazon will be expected to correct pricing errors very quickly. A small business might get a bit more leeway.
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