Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • kite99
    • By kite99 11th May 18, 9:01 AM
    • 17Posts
    • 6Thanks
    kite99
    Window warranty
    • #1
    • 11th May 18, 9:01 AM
    Window warranty 11th May 18 at 9:01 AM
    Hi guys,

    Looking for a bit of advice.

    We bought a new house just over a month ago and the lock in the handle has broken on one of the upstairs windows. We’ve got the warranty from the previous owners who fitted the winddows and there’s still 6 years left on it. We’ve called to find out how to claim etc and they’ve said as the person paid for the invoice of the windows no longer is the home owner the warranty is invalid.

    This is disgusting. I’ve searched the internet for some kind of act but I can’t find anything.

    We want the handle and lock fixing so we can open our window!
Page 1
    • the_quick
    • By the_quick 11th May 18, 9:04 AM
    • 72 Posts
    • 41 Thanks
    the_quick
    • #2
    • 11th May 18, 9:04 AM
    • #2
    • 11th May 18, 9:04 AM
    If the warranty is not transferable , I'm afraid you are out of luck.
    Do you have warranty docs? Do they mention transfer to new owner?
    • davidmcn
    • By davidmcn 11th May 18, 9:04 AM
    • 9,076 Posts
    • 9,669 Thanks
    davidmcn
    • #3
    • 11th May 18, 9:04 AM
    • #3
    • 11th May 18, 9:04 AM
    they’ve said as the person paid for the invoice of the windows no longer is the home owner the warranty is invalid.
    Originally posted by kite99
    Quite likely. What does the warranty say?
    • shortcrust
    • By shortcrust 11th May 18, 9:07 AM
    • 2,149 Posts
    • 3,311 Thanks
    shortcrust
    • #4
    • 11th May 18, 9:07 AM
    • #4
    • 11th May 18, 9:07 AM
    I was able to repair the lock and handle on one of my windows myself by looking at videos on youtube. Might be worth a try.
    • Davesnave
    • By Davesnave 11th May 18, 9:08 AM
    • 26,654 Posts
    • 96,073 Thanks
    Davesnave
    • #5
    • 11th May 18, 9:08 AM
    • #5
    • 11th May 18, 9:08 AM
    The double glazing industry is as rife with sharks and charlatans as estate agency.

    There are good companies about, but the previous owners may not have chosen wisely or cared about the terms of the warranty that didn't affect them.

    However, if a handle is all you have wrong in your new home, rest assured, you've done well!
    Last edited by Davesnave; 11-05-2018 at 9:11 AM.
    A garden is never so good as it will be next year....
    • diamond dave
    • By diamond dave 11th May 18, 9:10 AM
    • 625 Posts
    • 376 Thanks
    diamond dave
    • #6
    • 11th May 18, 9:10 AM
    window warranty
    • #6
    • 11th May 18, 9:10 AM
    Had this problem last year when my daughter bought her first property. The sunroom/conservatory was less than 2 years old and in order to continue with the rest of the guarantee she had to pay £120.00 plus VAT for the privilege. The guy explained that a single call out would be £60.00 plus parts so we took the hit.

    Having said that replacing a window handle is simple -just 2 screws. You can easily do this yourselves.
    • maisie cat
    • By maisie cat 11th May 18, 9:20 AM
    • 589 Posts
    • 700 Thanks
    maisie cat
    • #7
    • 11th May 18, 9:20 AM
    • #7
    • 11th May 18, 9:20 AM
    Most warranties for most products are non transferable, the original purchaser must still own the product for the warranty to be valid. Some home improvements products are, but you cannot count on it.
    Many warranties for windows only cover non moving parts, window handles do break and are relatively easy to replace, not much different than a door lock replacement.
    • kite99
    • By kite99 11th May 18, 9:20 AM
    • 17 Posts
    • 6 Thanks
    kite99
    • #8
    • 11th May 18, 9:20 AM
    • #8
    • 11th May 18, 9:20 AM
    I wish it was the only thing.

    Loved replacing the entire upstairs’s floor boards when took carpet up to find purely joists !!!128514;
    • kite99
    • By kite99 11th May 18, 9:21 AM
    • 17 Posts
    • 6 Thanks
    kite99
    • #9
    • 11th May 18, 9:21 AM
    • #9
    • 11th May 18, 9:21 AM
    [QUOTE=kite99;74272036]I wish it was the only thing.

    Loved replacing the entire upstairs’s floor boards when took carpet up to find purely joists!!

    How they or we didn’t fall through is beyond me!
    • kite99
    • By kite99 11th May 18, 9:24 AM
    • 17 Posts
    • 6 Thanks
    kite99
    Thank you everyone. Will check out you tube now
    • whatdoyouthink...
    • By whatdoyouthink... 11th May 18, 9:34 AM
    • 83 Posts
    • 51 Thanks
    whatdoyouthink...
    Agree with others, try fixing it yourself. The lock on one of my windows broke and it was easy and quick to sort out. If it's broken already its at least worth trying to fix yourself and save a bit of money
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

139Posts Today

1,217Users online

Martin's Twitter