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    • diggeroony
    • By diggeroony 10th May 18, 8:26 PM
    • 3Posts
    • 0Thanks
    Void Transaction @ TUI
    • #1
    • 10th May 18, 8:26 PM
    Void Transaction @ TUI 10th May 18 at 8:26 PM
    I used my Amex card for only the 2nd time today, I was paying my holiday balance off. I paid over the phone to Tui (Thomson) after I gave the lady my cards details she told me they don't take Amex over the phone and I would have to come into the store. I didn't question her and said i would go to the store another time.

    However, after I had finished my phone call i saw a notification on my phone saying the payment had gone through. I then rang back and explained it had gone through and was told by the same lady that she had a void receipt in front of her and it would go back into my Amex account. The amount has gone from my credit limit so therefore I cant pay instore until the transaction is removed and my limit it returned to what it was previous to this transaction.

    Has anyone experienced the same situation before ?

Page 1
    • zx81
    • By zx81 10th May 18, 9:12 PM
    • 18,549 Posts
    • 19,814 Thanks
    • #2
    • 10th May 18, 9:12 PM
    • #2
    • 10th May 18, 9:12 PM
    Yes, many people.

    Wait to see if the pending transaction is removed.
    • diggeroony
    • By diggeroony 12th May 18, 6:39 AM
    • 3 Posts
    • 0 Thanks
    • #3
    • 12th May 18, 6:39 AM
    • #3
    • 12th May 18, 6:39 AM
    The transaction hasnt been removed & is showing on my balance. Now i dont know what to do as TUI are claiming payment was void but amex showing the payment has been accepted.
    • Autumnella
    • By Autumnella 12th May 18, 6:55 AM
    • 520 Posts
    • 2,252 Thanks
    • #4
    • 12th May 18, 6:55 AM
    • #4
    • 12th May 18, 6:55 AM
    It can take a few days to ahow back on your credit. Call your card provider if you are unsure to confirm.
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