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  • FIRST POST
    • MickTheLamb
    • By MickTheLamb 10th May 18, 8:24 PM
    • 5Posts
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    MickTheLamb
    Wowcher / renewelectronics
    • #1
    • 10th May 18, 8:24 PM
    Wowcher / renewelectronics 10th May 18 at 8:24 PM
    My partner has bought an IPHONE 5 as a present from RENEWELECTRONICS. It arrived today and she would like to return it for a full refund. Have emailed RENEWELECTRONICS for full refund without reply. There's no phone number for RENEWELECTRONICS. I've sent a direct message via Twitter to Wowcher.

    Is there anything else I can do?

    Thanks in advance!
Page 1
    • mattyprice4004
    • By mattyprice4004 10th May 18, 8:38 PM
    • 3,572 Posts
    • 3,045 Thanks
    mattyprice4004
    • #2
    • 10th May 18, 8:38 PM
    • #2
    • 10th May 18, 8:38 PM
    Why does the phone need to be returned?
    • MickTheLamb
    • By MickTheLamb 10th May 18, 9:00 PM
    • 5 Posts
    • 0 Thanks
    MickTheLamb
    • #3
    • 10th May 18, 9:00 PM
    • #3
    • 10th May 18, 9:00 PM
    Why does the phone need to be returned?
    Originally posted by mattyprice4004
    Does the 30 day return rule cover just wanting to return it?
    • unholyangel
    • By unholyangel 10th May 18, 9:44 PM
    • 12,286 Posts
    • 9,615 Thanks
    unholyangel
    • #4
    • 10th May 18, 9:44 PM
    • #4
    • 10th May 18, 9:44 PM
    Does the 30 day return rule cover just wanting to return it?
    Originally posted by MickTheLamb
    What 30 day return rule?
    Money doesn't solve poverty.....it creates it.
    • MickTheLamb
    • By MickTheLamb 10th May 18, 9:59 PM
    • 5 Posts
    • 0 Thanks
    MickTheLamb
    • #5
    • 10th May 18, 9:59 PM
    • #5
    • 10th May 18, 9:59 PM
    What 30 day return rule?
    Originally posted by unholyangel
    Thought you could return goods within 30 days of purchase?
    • unholyangel
    • By unholyangel 10th May 18, 10:05 PM
    • 12,286 Posts
    • 9,615 Thanks
    unholyangel
    • #6
    • 10th May 18, 10:05 PM
    • #6
    • 10th May 18, 10:05 PM
    Thought you could return goods within 30 days of purchase?
    Originally posted by MickTheLamb
    No. If you purchase from a european company then for most goods you will have 14 days to cancel (starting day after delivery) and then 14 days from cancelling to return the goods.

    The only 30 days I'm aware of in legislation is the period for delivery unless agreed otherwise & the time limit to exercise the short term right to reject for goods that don't conform to contract.

    However, renew electronics appear to be an indian company, unless I'm looking at the wrong page.
    Money doesn't solve poverty.....it creates it.
    • MickTheLamb
    • By MickTheLamb 10th May 18, 10:10 PM
    • 5 Posts
    • 0 Thanks
    MickTheLamb
    • #7
    • 10th May 18, 10:10 PM
    • #7
    • 10th May 18, 10:10 PM
    If I buy something in a shop (say a pair of trousers), go home, decide against them as they just don't go with anything I wear I've taken them back and received a refund. Tesco for example. Is that not the case?
    • gettingtheresometime
    • By gettingtheresometime 10th May 18, 10:15 PM
    • 3,593 Posts
    • 8,912 Thanks
    gettingtheresometime
    • #8
    • 10th May 18, 10:15 PM
    • #8
    • 10th May 18, 10:15 PM
    If I buy something in a shop (say a pair of trousers), go home, decide against them as they just don't go with anything I wear I've taken them back and received a refund. Tesco for example. Is that not the case?
    Originally posted by MickTheLamb
    You are able return the trousers in your circumstances as a matter of the retailer's goodwill and individual returns policy. Returning because you've changed your mind isn't covered legally
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • MickTheLamb
    • By MickTheLamb 10th May 18, 10:19 PM
    • 5 Posts
    • 0 Thanks
    MickTheLamb
    • #9
    • 10th May 18, 10:19 PM
    • #9
    • 10th May 18, 10:19 PM
    PS - thank you for the reply!
    • Aylesbury Duck
    • By Aylesbury Duck 10th May 18, 11:19 PM
    • 1,842 Posts
    • 2,484 Thanks
    Aylesbury Duck
    Why did your partner buy a phone from an Indian website? I can't see any terms and conditions on their site. If she wants to return the phone just because she doesn't want it any more they are not obliged to accept it and refund her.
    Please forgive the deliberate omission of apostrophes on some posts whilst I await MSE to do something about the daft codes that appear in their place when typing on certain devices.
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