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  • FIRST POST
    • mdonaldson
    • By mdonaldson 10th May 18, 7:56 PM
    • 55Posts
    • 4Thanks
    mdonaldson
    Can you check if your Avira Antivirus is still working correctly?
    • #1
    • 10th May 18, 7:56 PM
    Can you check if your Avira Antivirus is still working correctly? 10th May 18 at 7:56 PM
    I updated Avira Antivirus today as usual and I have noticed a problem with it. When I right click on a file that I want to scan and select "Scan selected files with Avira", the file scanner appears for a split second and then disappears. This happens even if you select a folder with many files in it. I do not believe any file scanning is occuring.

    Also, if I go into the antivirus program and click the gear icon in the lower left hand corner, a message appears saying "Avira Antivirus error Error : 500 Could not open configuration".

    I thought this might have just been a corrupted file on my computer but when I checked Avira on another computer we have, it has the same problem. I am wondering if there was a problem with the most recent released update for the program?

    If you have Avira installed, can you check to see if you have got the same problem? I can find no real information about this error on the Internet and I am hoping that Avira is still protecting me correctly.
Page 1
    • ballyblack
    • By ballyblack 10th May 18, 8:59 PM
    • 3,893 Posts
    • 2,059 Thanks
    ballyblack
    • #2
    • 10th May 18, 8:59 PM
    • #2
    • 10th May 18, 8:59 PM
    please tell us what is your system

    you might not need this?
    • mdonaldson
    • By mdonaldson 10th May 18, 9:10 PM
    • 55 Posts
    • 4 Thanks
    mdonaldson
    • #3
    • 10th May 18, 9:10 PM
    • #3
    • 10th May 18, 9:10 PM
    Both machines are running Windows 7. I have also just updated Avira on a Windows 8 tablet and there is no problem with it so maybe this is a Windows 7 problem?
    • that
    • By that 10th May 18, 10:44 PM
    • 776 Posts
    • 423 Thanks
    that
    • #4
    • 10th May 18, 10:44 PM
    • #4
    • 10th May 18, 10:44 PM
    "The European Institute for Computer Antivirus Research (EICAR) has developed a test "virus" " https://docs.trendmicro.com/all/ent/iwsva/v5.5/en-us/iwsva_5.5_olh/test_virus.htm it is harmless, but test many a/v packages
    • mdonaldson
    • By mdonaldson 10th May 18, 11:06 PM
    • 55 Posts
    • 4 Thanks
    mdonaldson
    • #5
    • 10th May 18, 11:06 PM
    • #5
    • 10th May 18, 11:06 PM
    I fixed it by uninstalling and then reinstalling Avira, thanks anyway.
    • GunJack
    • By GunJack 11th May 18, 9:49 AM
    • 10,469 Posts
    • 7,831 Thanks
    GunJack
    • #6
    • 11th May 18, 9:49 AM
    • #6
    • 11th May 18, 9:49 AM
    I fixed it by uninstalling and then reinstalling Avira, thanks anyway.
    Originally posted by mdonaldson
    A reboot of the machine and a manual update of avira did mine....
    ......Gettin' There, Wherever There is......
    • AndyPix
    • By AndyPix 11th May 18, 9:54 AM
    • 4,060 Posts
    • 3,462 Thanks
    AndyPix
    • #7
    • 11th May 18, 9:54 AM
    • #7
    • 11th May 18, 9:54 AM
    I fixed it by uninstalling
    Originally posted by mdonaldson

    You should have stopped at that point
    • GunJack
    • By GunJack 12th May 18, 8:41 AM
    • 10,469 Posts
    • 7,831 Thanks
    GunJack
    • #8
    • 12th May 18, 8:41 AM
    • #8
    • 12th May 18, 8:41 AM
    You should have stopped at that point
    Originally posted by AndyPix
    A bit harsh

    Avira is still a very good, capable and safe a/v, and it's not like every other a/v hasn't had the odd issue here'n'there, hence why I tend to swap over on a semi-regular basis
    ......Gettin' There, Wherever There is......
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