Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • deannatrois
    • By deannatrois 10th May 18, 6:46 PM
    • 5,370Posts
    • 7,532Thanks
    deannatrois
    Complaint About Social Services Autism Adult Care
    • #1
    • 10th May 18, 6:46 PM
    Complaint About Social Services Autism Adult Care 10th May 18 at 6:46 PM
    This isn't really the right place, but I don't know of any other on this forum that is slightly more appropriate.

    I was assessed as needed social work help, particularly with 'live' face to face communicating, with a new kitchen and bathroom and some general 'housework' support.

    I know I write well, but I don't do face to face conversations at all well so please don't assume because I can write well I didn't need this help.

    OK I was given a specialist support worker/social worker that works within the Adult Autism specialist team. I have some physical challenges as well as ASD so she approached OT for an assessment to see if I could have a partly adapted kitchen and shower instead of a bath.

    This was agreed by OT. So Howden's came round to decide how the kitchen would be laid out and what was needed. I had three Howden's contractors, OT, someone from Housing, and my social worker there. I tried my best to cope but it was too overwhelming, and spent most of the time curled around my desk in a state. I did manage to say to the contractors 'Don't worry about the floor cupboards, what I need is more wall cupboards as I can reach them'. I was shown a kitchen plan once we were in the bathroom and I was in a state saying I didn't know what was going on. But only for seconds and it didn't make much sense, I was too stressed. A month later I managed to get a copy of the plan and the kitchen was all wrong. All that actually needed to be done was move the oven housing so I could put more wall cupboards in myself but I was told 'the kitchen had been designed following discussions with myself' and this was it. I was really getting the impression I was just creating trouble. But in my head, the kitchen actually wasn't going to be that useable given my inability to reach lower cupboards and the tiny amount of wall cupboards for storage. I WAS going to be given housing for an eye level cooker, so I would be able to use that, but that was the only change (other than it was a new rather than fally apart kitchen).

    No one would help. My support worker had spent weeks saying I just had to cope with meetings like this, inspite of this being a reason for the referral. I felt that given my challenges, she should have either slowed the meeting down so we were doing one thing at a time, I should have been given a quiet five minutes to discuss the plan, or the social worker could have talked to Housing/OT later to get the oven housing moved. Not told me, as she did, I couldn't change my mind - I hadn't been given chance to make up my mind in the first place lol.

    I wrote all this in a letter to her manager, saying I felt the attitude of the department that were supposed (in my opinion, I may be wrong) to make the inaccessible accessible actually didn't do anything to support me - they identified a need but didn't make it possible (ie make the contractors meeting less overwhelming).

    I have just been sent a letter back that doesn't really answer my concerns at all. Just says that they had no responsibility for my housing ., end of. Completely avoiding the issue of the support they could have given.

    Is there anything at all I can do? I'm pretty upset. Given the reply, I am not sure there is any point in pursuing the complaint any further. The letter is just a complete whitewash, one phrase is repeated four times lolol. If I am to make an official complaint I will need some help writing it. But I am not sure there is any point.

    OR have I got it completely wrong? Was the support worker not actually supposed to provide support? I am not being facetious, I am genuinely asking. One question I have is if they aren't supposed to help with housing, why was the rigmarole to have a new partly adapted kitchen even started? I don't get it.

    There are quite a few inaccuracies in the letter as well, saying things happened in a different way to what actually happened.., all very favourable to themselves of course. I do have emails to prove this.
    Last edited by deannatrois; 10-05-2018 at 6:52 PM.
Page 1
    • iammumtoone
    • By iammumtoone 10th May 18, 6:59 PM
    • 5,584 Posts
    • 11,356 Thanks
    iammumtoone
    • #2
    • 10th May 18, 6:59 PM
    • #2
    • 10th May 18, 6:59 PM
    It seems you have some valid concerns yes someone should have been supporting you and made sure you had time to process the information so you understood it. If that is what you wanted/needed.

    That didn't happen so lets now look at what did happen (the positive parts). There were people there overseeing the kitchen contractors and making decisions, these people are there to help you and part of that would mean if you can't cope to help you by taking that stress away and making the necessary decisions for you, which they did (some of their clients will want this from them so whilst they didn't do what you wanted they weren't completely wrong in their actions).

    Now lets look at the consequence of those actions, forget for now what the social worker did right or wrong and concentrate on what they have agreed.

    What is wrong with the proposed kitchen?
    Is there much wrong? (even if its not what you would have chosen).
    Will you be able to use the new Kitchen?
    If not, what parts of it are unusable, is it possible to just leave those cupboards empty.
    Will it be better than your old kitchen? (even if its not quite a good as you would have wanted)

    It might be easier rather than try to change it to look at it again and try to see the good points in it and focus on those.
    Last edited by iammumtoone; 10-05-2018 at 10:19 PM.
    • iammumtoone
    • By iammumtoone 10th May 18, 7:01 PM
    • 5,584 Posts
    • 11,356 Thanks
    iammumtoone
    • #3
    • 10th May 18, 7:01 PM
    • #3
    • 10th May 18, 7:01 PM
    In future for situations like this would you be able to write down (as you do write well) what you want and give that to the social worker/contractor so they have an idea of what they need to work towards.
    • deannatrois
    • By deannatrois 10th May 18, 7:22 PM
    • 5,370 Posts
    • 7,532 Thanks
    deannatrois
    • #4
    • 10th May 18, 7:22 PM
    • #4
    • 10th May 18, 7:22 PM
    I am afraid I was expressing my concerns after cancelling the kitchen and the social work support. So there's nothing that can be done about that now. I definitely wouldn't trust them again given how things have been handled anyway. I wish I had known what I know now earlier! Would have saved a lot of trouble.

    So kitchen is a dead deal, its not going to happen.

    What I am concerned about now is is there any point in taking my concerns to complaint level. It seems like I expressed my concerns and they weren't answered at all in the reply. So I suppose this will also happen if I make a complaint. Or will it? Or are my expectations that social services would make things more accessible for me, more easily copable with, completely and utterly wrong. I suspect so from the way the reply was worded. I wonder if social services, autism specialist or not are more about putting things in place, not slightly altering how they are done so it makes it easier for the client.., so it works. If so, there's just no point in taking this any further i.e. yes a kitchen was needed but because of how the autism affects me the process of getting it in needed to be adjusted a little. But maybe not, given the way the letter reads. Maybe that's expecting too much on my part.
    Last edited by deannatrois; 10-05-2018 at 7:28 PM.
    • Ames
    • By Ames 10th May 18, 8:54 PM
    • 17,239 Posts
    • 30,364 Thanks
    Ames
    • #5
    • 10th May 18, 8:54 PM
    • #5
    • 10th May 18, 8:54 PM
    I don't know how to deal with social services, I've had problems with them myself.

    Are you in council housing? If so, try to contact someone there. It might have to be in person rather than by email, so take a list with everything you need to say.

    Do you have contact details for the OT? They're there to make sure your housing is suitable and safe. It sounds like it isn't, so they should get involved again. The housing office should be able to help you get in touch with them if you can't do it directly.

    Finally, are there any charities in your area which help with housing issues? Try googling, it might take a while to get the right search terms. If not, is there a general support service which you can access? They'll be able to help you liaise with the right people.

    A lot of charities helping people with this sort of issue don't really advertise their services. So just because you don't know about them doesn't mean they don't exist.

    I agree the Social Worker doesn't seem to have done their job. I'm amazed that they even arranged a meeting with so many different people in the first place. But it might be easier to find a different route than to keep complaining.
    Unless I say otherwise 'you' means the general you not you specifically.
    • deannatrois
    • By deannatrois 10th May 18, 10:33 PM
    • 5,370 Posts
    • 7,532 Thanks
    deannatrois
    • #6
    • 10th May 18, 10:33 PM
    • #6
    • 10th May 18, 10:33 PM
    I am in council housing. The council have been a bit of a problem.., no allowances or adjustment for special needs at all. My HO is known for being unhelpful.., which has proved to be the case even when I have tried my best to persuade. I am not sure why but things seem to be made as complicated as possible, and difficult as possible and there doesn't seem to be any reasoning with the people I email.

    I could try contacting the OT again. She was ok. I do have her email address.

    There is an advocacy service (think its SEAPs), they helped with a medical appt I had.., but I could ask if there is a section that deals with housing meetings.

    I do think I need to avoid social services, I am sure there are good helpful specialist teams but mine just seemed to make things more complicated than they had to be and dump me in situations I couldn't do.
    Last edited by deannatrois; 10-05-2018 at 10:41 PM.
    • Ames
    • By Ames 10th May 18, 11:02 PM
    • 17,239 Posts
    • 30,364 Thanks
    Ames
    • #7
    • 10th May 18, 11:02 PM
    • #7
    • 10th May 18, 11:02 PM
    I found social services the same. Much more trouble than they're worth.

    The advocacy service sounds a good idea, even if they can't help you they'll know who can.

    Hopefully you can get somewhere with the OT too.

    Don't write off the council though - they were prepared to do the kitchen and bathroom, they're probably as annoyed as you that social services didn't do their job properly.

    I do sympathise though, when I moved into this (council) flat I had to have the bathroom re-done as the OT wouldn't sign off me living here until it was. The whole process left me suicidal, and it's the main reason I refuse to move despite very problematic neighbours. I just couldn't go through all that again.
    Unless I say otherwise 'you' means the general you not you specifically.
    • seven-day-weekend
    • By seven-day-weekend 12th May 18, 12:49 PM
    • 30,581 Posts
    • 57,774 Thanks
    seven-day-weekend
    • #8
    • 12th May 18, 12:49 PM
    • #8
    • 12th May 18, 12:49 PM
    Will the new kitchen be better than what you had before? If so, can you get it re-instated?

    (I'm not saying you should not have had the support. I know nothing about these things, so will not express an opinion. Just trying to minimise the damage).
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,707Posts Today

7,824Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin