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  • FIRST POST
    • Fuzzyhead
    • By Fuzzyhead 10th May 18, 5:42 PM
    • 5Posts
    • 0Thanks
    Fuzzyhead
    motorbike damaged by rescue driver
    • #1
    • 10th May 18, 5:42 PM
    motorbike damaged by rescue driver 10th May 18 at 5:42 PM
    My stepsons motorbike (purchased in late 2016), broke down, battery problems, he has motorbike rescue recovery, so he called them. They came out and advised he would need a new battery so put the motorbike on the back of the rescue truck and drove my stepson and bike back home.
    when they arrived back at the house, and was opening the back of the rescue truck, the motorbike was on its side and damaged all of the left hand side of bike. The driver had not secured it properly and during transit had fallen over. The driver advised his company manager of this accident and the company manager advised my stepson to contact his insurance company.

    My stepson contacted his insurance company with details and photographs of the bike, as well as the details of the rescue recovery. The Insurance company advised they will collect the motorbike to inspect damage and see what can be done.

    They called today to say that the motorbike will be written off, and that my stepson will have to pay excess as it is a claim, and they will come back with a figure to pay him.

    This is not a claim from my stepson, as he was not at fault here. and excess should be paid from the recovery company as they have admitted liability for the damage.

    What can my stepson do in this case. He paid £2,000 for the bike from new, and the insurance company have advised he will get £500, but £400 because he has £100 excess. He has never claimed on this insurance, doesn't want his premium to go up either due to this, he is 28 years of age, responsible rider.

    Any assistance on this would be great, my stepson needs his motorbike for work, and has now been getting public transport to get him to work, so he keeps his job and pays his flat.

    Please help thanks
Page 1
    • forgotmyname
    • By forgotmyname 10th May 18, 5:49 PM
    • 26,948 Posts
    • 10,850 Thanks
    forgotmyname
    • #2
    • 10th May 18, 5:49 PM
    • #2
    • 10th May 18, 5:49 PM
    My stepsons motorbike (purchased in late 2016), broke down, battery problems, he has motorbike rescue recovery, so he called them. They came out and advised he would need a new battery so put the motorbike on the back of the rescue truck and drove my stepson and bike back home.
    when they arrived back at the house, and was opening the back of the rescue truck, the motorbike was on its side and damaged all of the left hand side of bike. The driver had not secured it properly and during transit had fallen over. The driver advised his company manager of this accident and the company manager advised my stepson to contact his insurance company.

    My stepson contacted his insurance company with details and photographs of the bike, as well as the details of the rescue recovery. The Insurance company advised they will collect the motorbike to inspect damage and see what can be done.

    They called today to say that the motorbike will be written off, and that my stepson will have to pay excess as it is a claim, and they will come back with a figure to pay him.

    This is not a claim from my stepson, as he was not at fault here. and excess should be paid from the recovery company as they have admitted liability for the damage.

    What can my stepson do in this case. He paid £2,000 for the bike from new, and the insurance company have advised he will get £500, but £400 because he has £100 excess. He has never claimed on this insurance, doesn't want his premium to go up either due to this, he is 28 years of age, responsible rider.

    Any assistance on this would be great, my stepson needs his motorbike for work, and has now been getting public transport to get him to work, so he keeps his job and pays his flat.

    Please help thanks
    Originally posted by Fuzzyhead
    Yes it is a claim, its a non fault claim.... Your stepson will pay his excess and claim and his insurance will seek payment from the 3rd party. Your son will use his legal protection cover to reclaim his excess back also.

    Cancel the claim and repair the bike himself?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • AdrianC
    • By AdrianC 10th May 18, 6:05 PM
    • 17,385 Posts
    • 15,734 Thanks
    AdrianC
    • #3
    • 10th May 18, 6:05 PM
    • #3
    • 10th May 18, 6:05 PM
    when they arrived back at the house, and was opening the back of the rescue truck, the motorbike was on its side and damaged all of the left hand side of bike. The driver had not secured it properly and during transit had fallen over. The driver advised his company manager of this accident and the company manager advised my stepson to contact his insurance company.
    Originally posted by Fuzzyhead
    It happens. That's what insurance is for.


    My stepson contacted his insurance company with details and photographs of the bike, as well as the details of the rescue recovery. The Insurance company advised they will collect the motorbike to inspect damage and see what can be done.

    They called today to say that the motorbike will be written off, and that my stepson will have to pay excess as it is a claim, and they will come back with a figure to pay him.
    Um, why is he claiming from his insurance? This is for the recovery company's insurance to deal with. Just pass it straight to them.


    This is not a claim from my stepson
    If he's filled in a claim form from his insurer, then it is his claim from his policy.


    , as he was not at fault here. and excess should be paid from the recovery company as they have admitted liability for the damage.
    If and when his insurer are reimbursed in full by the recovery company, then it will count as a not-at-fault claim, and his excess will be recovered. But it's not collision damage, as there is no other vehicle insurance involved. It's a bike that's fallen over, and the claim is against their professional indemnity insurance.


    What can my stepson do in this case. He paid £2,000 for the bike from new,
    That's irrelevant - the relevant value is what the bike was worth immediately before the damage occurred.
    • Norman Castle
    • By Norman Castle 10th May 18, 8:05 PM
    • 6,958 Posts
    • 5,720 Thanks
    Norman Castle
    • #4
    • 10th May 18, 8:05 PM
    • #4
    • 10th May 18, 8:05 PM

    What can my stepson do in this case. He paid £2,000 for the bike from new, and the insurance company have advised he will get £500,
    Originally posted by Fuzzyhead
    He can dispute their valuation by providing evidence of higher prices for similar bikes of equal age and milage.

    The damage is very likely to be cosmetic or very minor. Try to buy the bike back and repair it yourself. Cosmetic damage can be very expensive, if you ignore the scratches the repair could be very cheap.
    Don't harass a hippie. You'll get bad karma.

    Never trust a newbie with a rtb tale.
    • Stoke
    • By Stoke 11th May 18, 8:34 AM
    • 2,185 Posts
    • 1,405 Thanks
    Stoke
    • #5
    • 11th May 18, 8:34 AM
    • #5
    • 11th May 18, 8:34 AM
    If he paid £2000 and the insurance say it's worth £500 then obviously something is wrong.

    Possibility a: He paid too much for the bike in the first place.
    Possibility b: They're low-balling him and he needs to argue the value.
    Possibility c: They've found some non-accident damage that your son perhaps was unaware of ?

    If the bike was worth 2 grand before the accident, I would find some links to prove that. I did the same thing with my old car. I found auto trader adverts, gumtree adverts, and the like and ultimately demonstrated that to obtain a similar aged car with similar mileage and in similar condition would require around £400 more than they were offering me. We subsequently settled on an increase of £350.

    Like most things in life, you never quite get what you're owed back. That's just life I suppose.
    • MEM62
    • By MEM62 11th May 18, 11:07 AM
    • 1,573 Posts
    • 1,196 Thanks
    MEM62
    • #6
    • 11th May 18, 11:07 AM
    • #6
    • 11th May 18, 11:07 AM
    Reading between the lines, it sounds as if this has been handled as a motor insurance claim - possibly against the stepson's insurance. It would be my opinion that this is inappropriate. The claim should be against the recovery company's liability insurance.
    • Norman Castle
    • By Norman Castle 11th May 18, 3:46 PM
    • 6,958 Posts
    • 5,720 Thanks
    Norman Castle
    • #7
    • 11th May 18, 3:46 PM
    • #7
    • 11th May 18, 3:46 PM

    If the bike was worth 2 grand before the accident,
    Originally posted by Stoke
    Paid 2k when new in late 2016.
    Don't harass a hippie. You'll get bad karma.

    Never trust a newbie with a rtb tale.
    • AndyMc.....
    • By AndyMc..... 11th May 18, 4:11 PM
    • 1,364 Posts
    • 930 Thanks
    AndyMc.....
    • #8
    • 11th May 18, 4:11 PM
    • #8
    • 11th May 18, 4:11 PM
    If he paid £2000 and the insurance say it's worth £500 then obviously something is wrong.

    Possibility a: He paid too much for the bike in the first place.
    Possibility b: They're low-balling him and he needs to argue the value.
    Possibility c: They've found some non-accident damage that your son perhaps was unaware of ?

    If the bike was worth 2 grand before the accident, I would find some links to prove that. I did the same thing with my old car. I found auto trader adverts, gumtree adverts, and the like and ultimately demonstrated that to obtain a similar aged car with similar mileage and in similar condition would require around £400 more than they were offering me. We subsequently settled on an increase of £350.

    Like most things in life, you never quite get what you're owed back. That's just life I suppose.
    Originally posted by Stoke
    D: Itís Chineseís and has no used value.
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