Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • thepedestrian
    • By thepedestrian 10th May 18, 11:24 AM
    • 958Posts
    • 616Thanks
    thepedestrian
    Claims code issued - whats it mean ?
    • #1
    • 10th May 18, 11:24 AM
    Claims code issued - whats it mean ? 10th May 18 at 11:24 AM
    This has flagged up on Ebay tracking a phone that was sent to me over a week ago by a seller who stupidly used MyHermes instead of Royal Mail first class as in the listing

    God knows where it is now - but what does claim code issued mean ?

    It states it 4 times in the Ebay tracking popup - but there is no link in any of them ?
    As Martin says - please be nice - there is no such thing as a stupid question !
Page 1
    • thepedestrian
    • By thepedestrian 10th May 18, 1:10 PM
    • 958 Posts
    • 616 Thanks
    thepedestrian
    • #2
    • 10th May 18, 1:10 PM
    • #2
    • 10th May 18, 1:10 PM
    It means that the seller/sender has initiated a claim (for loss, damage, etc) - according to Ebay forums - I did contact the seller about using MyHermes and he has apparently taking it up with them I suppose
    As Martin says - please be nice - there is no such thing as a stupid question !
    • soolin
    • By soolin 10th May 18, 2:06 PM
    • 60,593 Posts
    • 43,213 Thanks
    soolin
    • #3
    • 10th May 18, 2:06 PM
    • #3
    • 10th May 18, 2:06 PM
    Have you got an INR claim open, if not I'd get one open ASAP while seller sorts his claim out.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • thepedestrian
    • By thepedestrian 10th May 18, 4:00 PM
    • 958 Posts
    • 616 Thanks
    thepedestrian
    • #4
    • 10th May 18, 4:00 PM
    • #4
    • 10th May 18, 4:00 PM
    Have just done that thanks Soolin !
    As Martin says - please be nice - there is no such thing as a stupid question !
    • soolin
    • By soolin 10th May 18, 5:45 PM
    • 60,593 Posts
    • 43,213 Thanks
    soolin
    • #5
    • 10th May 18, 5:45 PM
    • #5
    • 10th May 18, 5:45 PM
    Have just done that thanks Soolin !
    Originally posted by thepedestrian
    It doesn't hurt to protect your position whilst things get sorted out in the background.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • thepedestrian
    • By thepedestrian 14th May 18, 11:25 PM
    • 958 Posts
    • 616 Thanks
    thepedestrian
    • #6
    • 14th May 18, 11:25 PM
    • #6
    • 14th May 18, 11:25 PM
    Beginning to smell a bit now - seller contacts me and says that he has phoned MyHermes and was told that it had been delivered and signed for ! - not to me it wasn't !

    funnily enough MyHermes sent me an email a few hours before saying the issue had been resolved and that the parcel has been deemed to be lost
    - how odd !?

    Seller now wants my Paypal details so he can refund me himself - as Ebay are preventing him doing so ?
    As Martin says - please be nice - there is no such thing as a stupid question !
    • soolin
    • By soolin 14th May 18, 11:33 PM
    • 60,593 Posts
    • 43,213 Thanks
    soolin
    • #7
    • 14th May 18, 11:33 PM
    • #7
    • 14th May 18, 11:33 PM
    Beginning to smell a bit now - seller contacts me and says that he has phoned MyHermes and was told that it had been delivered and signed for ! - not to me it wasn't !

    funnily enough MyHermes sent me an email a few hours before saying the issue had been resolved and that the parcel has been deemed to be lost
    - how odd !?

    Seller now wants my Paypal details so he can refund me himself - as Ebay are preventing him doing so ?
    Originally posted by thepedestrian
    If you have a case open then the refund will be made automatically once it gets escalated if seller can't prove delivery. What is the date at which you can escalate?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • thepedestrian
    • By thepedestrian 15th May 18, 6:26 AM
    • 958 Posts
    • 616 Thanks
    thepedestrian
    • #8
    • 15th May 18, 6:26 AM
    • #8
    • 15th May 18, 6:26 AM
    Hi Soolin - thanks for reading - 18th of this month is the date given by Ebay
    As Martin says - please be nice - there is no such thing as a stupid question !
    • thepedestrian
    • By thepedestrian 15th May 18, 3:44 PM
    • 958 Posts
    • 616 Thanks
    thepedestrian
    • #9
    • 15th May 18, 3:44 PM
    • #9
    • 15th May 18, 3:44 PM
    Seller has now refunded via Paypal - so I guess I should close the case now ?
    As Martin says - please be nice - there is no such thing as a stupid question !
    • ballisticbrian
    • By ballisticbrian 15th May 18, 3:48 PM
    • 3,421 Posts
    • 1,947 Thanks
    ballisticbrian
    Go into your PayPal account from your browser to check it's not a fake email.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • Pierre De Grenoble
    • By Pierre De Grenoble 15th May 18, 4:19 PM
    • 395 Posts
    • 227 Thanks
    Pierre De Grenoble
    I didn't understand why the seller stated he couldn't refund via eBay. Isn't the option to refund a buyer and close a case always available in a sellers resolution centre??

    Is it possible to ring Paypal and ask if the refund was from the sellers balance or was it funded via a credit card..
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,226Posts Today

7,452Users online

Martin's Twitter