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    • Rutter50
    • By Rutter50 9th May 18, 10:22 PM
    • 4Posts
    • 1Thanks
    Rutter50
    CPP Query
    • #1
    • 9th May 18, 10:22 PM
    CPP Query 9th May 18 at 10:22 PM
    Hi all


    Looking for some advice.


    I had several products from CPP, one being Card Protection Policy starting from 27th May 1998 to approximately 2014. I know this because I have paperwork showing the policy start date etc.
    Is it possible to open a claim on this Policy? This was sold to me via a MBNA credit card.


    I also had a CPP Identity Protection Policy for the same Credit Card which started from 2006 up to 2014 and have several statements and paperwork showing all the charges etc


    I've seen online that there were many claims with CPP Policies and that there was a redress scheme. If I had known about this scheme then I would have raised a claim.
    Is it still possible to raise my concerns/claim regarding both of my Policies? Is there a difference between before and after 2005?


    To add to above, I found a letter from CPP with a Santander logo saying I had Card Protection in 2011, a card I still use. Is it possible to query this policy with CPP or Santander?


    On a different note, I see reference to having access to free Experian services such as credit alerts etc


    I was already paying this via a subscription with Experian from 2009 so I've totally confused.


    Any advice is appreciated.


    Thanks

    David
Page 1
    • Nasqueron
    • By Nasqueron 9th May 18, 10:28 PM
    • 4,515 Posts
    • 2,664 Thanks
    Nasqueron
    • #2
    • 9th May 18, 10:28 PM
    • #2
    • 9th May 18, 10:28 PM
    https://www.moneysavingexpert.com/reclaim/CPP-card-protection

    Also cancel your Experian nonsense, it's worthless, the report is free
    • Rutter50
    • By Rutter50 9th May 18, 10:56 PM
    • 4 Posts
    • 1 Thanks
    Rutter50
    • #3
    • 9th May 18, 10:56 PM
    • #3
    • 9th May 18, 10:56 PM
    Hi, thanks for the prompt reply. I have read the link you have posted which mentions the redress scheme which was to refund anyone from 2005 to 2014 regarding 2 policies, both of which I had i.e. Card Protection and Fraud. Is it still possible to raise a complaint for both policies as I did not receive the letters? Also, one of the policies actually started in 1998 which was before 2005? Surely if I can raise a complaint for the policy starting in 1998 then I should be able to raise a complaint for the other policy which began in 2006?


    Who do I raise a complaint to? Is it CPP?


    Thanks
    • antrobus
    • By antrobus 9th May 18, 11:33 PM
    • 15,612 Posts
    • 22,263 Thanks
    antrobus
    • #4
    • 9th May 18, 11:33 PM
    • #4
    • 9th May 18, 11:33 PM
    The CPP redress scheme closed in 2015.

    CPP card and identity protection policyholders were able to claim compensation for mis-sold policies. The deadline for claiming compensation has now passed, and no further compensation claim forms will be accepted.

    https://www.fca.org.uk/news/news-stories/cpp-card-and-identity-protection-compensation-scheme-closure
    • Moneyineptitude
    • By Moneyineptitude 10th May 18, 12:11 AM
    • 20,156 Posts
    • 11,098 Thanks
    Moneyineptitude
    • #5
    • 10th May 18, 12:11 AM
    • #5
    • 10th May 18, 12:11 AM
    Surely if I can raise a complaint for the policy starting in 1998 then I should be able to raise a complaint for the other policy which began in 2006?
    Originally posted by Rutter50
    As above. you are a few years too late for any CPP complaint post 2005. Sorry.

    You can complain about 1998 CPP, though. Your complaint should be addressed to whoever (mis) sold it to you.
    • Rutter50
    • By Rutter50 10th May 18, 9:42 PM
    • 4 Posts
    • 1 Thanks
    Rutter50
    • #6
    • 10th May 18, 9:42 PM
    • #6
    • 10th May 18, 9:42 PM
    Hi


    Thanks for the feedback
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