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  • FIRST POST
    • Batman Chop
    • By Batman Chop 9th May 18, 8:51 PM
    • 1Posts
    • 0Thanks
    Batman Chop
    DVLA are just at it!
    • #1
    • 9th May 18, 8:51 PM
    DVLA are just at it! 9th May 18 at 8:51 PM
    Hi folks,

    Thought I would share my recent experience with the DVLA (Decetful, Vile, Lying A**holes).

    Back in Dec 17, I part-exd my BMW X1 for a Golf at Dealer A who pushed it on to Dealer B. We were told by the salesman that he would take care of informing the DVLA of the change of ownership as it can be done online, which we thought, great as so far his service was spot on.

    Into the new year I received a letter from the DVLA saying that they noticed there is no insurance on the BMW and that if I was no longer the owner of the car I should write a letter to them to inform them of this.
    So my first thought was that this should have already been done and that it was probably just an automatic letter sent out. So I left it.

    A couple of weeks after I received another letter saying that they were now "taking action" but if I wish to contest this then I shuld fill in the other side of the form they sent with details that I no longer hold the car, when I sold it, to whom I sold it to and my insurance policy number etc etc.

    I thought, ok there is a miss understanding here and seeing as there was no phone number to call, I listed everything required and attached a hand written letter explaining everything and also telling them that they can view the BMW on Dealer B website where it was for sale (and currently still is).

    Then a week later I received another letter saying that I am being fined 100 but saying if I pay before such a time they will reduce it to 50......how nice of them. To me that sounds like a mobster act, "nice place you have here, be a shame it got burnt down, tell you what give me $2k a month and I'll see nothing happens to your joint"....wise guys.

    So far you're maybe thinking they are right to fine me, well no not at all but we can agree to disagree. Now for the fun part...

    So just the other week I realised I was never given a rebate for the tax on the BMW which cost 220 for 12months. I renewed it on 3/10/17 and part-xd it on the 9/12/17, so I was due a substantial amount back, right??
    So I phoned DVLA (who have a phone number for the tax department) and told them I didnt receive a rebate......."sorry sir, it looks like you are still registered on the car"....WTF!?

    That's right they still haven't taken my name off the car. I did think about requesting a new V5 document as I still have record of the chassis number, taking the still for sale BMW for a test drive and keeping it as apparently I'M STILL THE REGISTERED KEEPER But no I'm not that kind of guy

    Instead I went to Dealer B told him the situation to which he produced the my original V5 document and handed me the yellow slip. WTF??

    I then typed a letter (signed and dated), compiled every bit of evidence I had including the receipt of sale for the golf which showed the BMW as a partex, threw in the road tax receipt and the receipt for the fine and made sure to point out that I wanted the rebate to be back dated to december, as you just know the DVLA would play dumbass and try to short change me. I also made sure to send the letter recorded and signed for so they can't say they didnt receive it.

    I am still waiting to hear back from them.

    What I have learned:-

    If you part exchange your car, make sure YOU send the yellow slip yourself and do not entrust that responsibilty to a dealer and do not trust that the DVLA online website will work for you because if it doesn't they will penalise you for their incompetence.

    Make sure you receive confirmation you are no longer registered of the vehicle

    Finally do not pay (a fine) any more than what you need to these "government bodies", stick to your guns if you know you are in the right and prove that you are so.
Page 1
    • bigisi
    • By bigisi 9th May 18, 9:12 PM
    • 191 Posts
    • 347 Thanks
    bigisi
    • #2
    • 9th May 18, 9:12 PM
    • #2
    • 9th May 18, 9:12 PM
    So actually what you are saying is that this is a situation of entirely your own making (you might want to read your obligations as printed on that yellow slip from the V5) but as is usual in this day and age you want to blame every man and his dog rather than admit it was your responsibility.

    Typical of people nowadays, no personal responsibility.
    • Begsey
    • By Begsey 9th May 18, 9:26 PM
    • 38 Posts
    • 19 Thanks
    Begsey
    • #3
    • 9th May 18, 9:26 PM
    • #3
    • 9th May 18, 9:26 PM
    Hi folks,

    We were told by the salesman that he would take care of informing the DVLA of the change of ownership
    Originally posted by Batman Chop
    There's your problem. Trust no-one
    • Johno100
    • By Johno100 9th May 18, 9:54 PM
    • 3,729 Posts
    • 4,334 Thanks
    Johno100
    • #4
    • 9th May 18, 9:54 PM
    • #4
    • 9th May 18, 9:54 PM
    I think your anger (and reimbursement of any fines you may still end up paying) should be directed at the dealer. If they said they'd update the registered keeper online and they didn't I'm sure why you think the DVLA is at fault?
    • forgotmyname
    • By forgotmyname 9th May 18, 10:22 PM
    • 26,948 Posts
    • 10,850 Thanks
    forgotmyname
    • #5
    • 9th May 18, 10:22 PM
    • #5
    • 9th May 18, 10:22 PM
    Hi folks,

    Thought I would share my recent experience with the DVLA (Decetful, Vile, Lying A**holes).

    Back in Dec 17, I part-exd my BMW X1 for a Golf at Dealer A who pushed it on to Dealer B. We were told by the salesman that he would take care of informing the DVLA of the change of ownership as it can be done online, which we thought, great as so far his service was spot on.

    Into the new year I received a letter from the DVLA saying that they noticed there is no insurance on the BMW and that if I was no longer the owner of the car I should write a letter to them to inform them of this.
    So my first thought was that this should have already been done and that it was probably just an automatic letter sent out. So I left it.

    A couple of weeks after I received another letter saying that they were now "taking action" but if I wish to contest this then I shuld fill in the other side of the form they sent with details that I no longer hold the car, when I sold it, to whom I sold it to and my insurance policy number etc etc.

    I thought, ok there is a miss understanding here and seeing as there was no phone number to call, I listed everything required and attached a hand written letter explaining everything and also telling them that they can view the BMW on Dealer B website where it was for sale (and currently still is).

    Then a week later I received another letter saying that I am being fined 100 but saying if I pay before such a time they will reduce it to 50......how nice of them. To me that sounds like a mobster act, "nice place you have here, be a shame it got burnt down, tell you what give me $2k a month and I'll see nothing happens to your joint"....wise guys.

    So far you're maybe thinking they are right to fine me, well no not at all but we can agree to disagree. Now for the fun part...

    So just the other week I realised I was never given a rebate for the tax on the BMW which cost 220 for 12months. I renewed it on 3/10/17 and part-xd it on the 9/12/17, so I was due a substantial amount back, right??
    So I phoned DVLA (who have a phone number for the tax department) and told them I didnt receive a rebate......."sorry sir, it looks like you are still registered on the car"....WTF!?

    That's right they still haven't taken my name off the car. I did think about requesting a new V5 document as I still have record of the chassis number, taking the still for sale BMW for a test drive and keeping it as apparently I'M STILL THE REGISTERED KEEPER But no I'm not that kind of guy

    Instead I went to Dealer B told him the situation to which he produced the my original V5 document and handed me the yellow slip. WTF??

    I then typed a letter (signed and dated), compiled every bit of evidence I had including the receipt of sale for the golf which showed the BMW as a partex, threw in the road tax receipt and the receipt for the fine and made sure to point out that I wanted the rebate to be back dated to december, as you just know the DVLA would play dumbass and try to short change me. I also made sure to send the letter recorded and signed for so they can't say they didnt receive it.

    I am still waiting to hear back from them.

    What I have learned:-

    If you part exchange your car, make sure YOU send the yellow slip yourself and do not entrust that responsibilty to a dealer and do not trust that the DVLA online website will work for you because if it doesn't they will penalise you for their incompetence.

    Make sure you receive confirmation you are no longer registered of the vehicle

    Finally do not pay (a fine) any more than what you need to these "government bodies", stick to your guns if you know you are in the right and prove that you are so.
    Originally posted by Batman Chop
    OUCH!!


    But the part in BOLD =

    You admit making the mistake of not sending the V5C back which you were responsible for?

    Dont trust the online website? You didnt use the online website, you admit to giving the dealer the V5C?

    Penalise you for their incompetence? None of the above appears to be their fault?

    I can see where your thinking on the refund of the VED and wanting it backdated, but your still the registered keeper so liable for the tax until the date you notify them of the change.

    Don't pay the fine, oh dear. Would you prefer to be taken to court and get a bigger bill?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Johno100
    • By Johno100 9th May 18, 10:53 PM
    • 3,729 Posts
    • 4,334 Thanks
    Johno100
    • #6
    • 9th May 18, 10:53 PM
    • #6
    • 9th May 18, 10:53 PM
    Worth also mentioning, if you do use the online facility you'll get an email confirmation straight away that the change in registered keeper has been recorded. So if for some strange reason (loss of internet connection, problem at your end or theirs) it doesn't go through you'll know by the lack of an email confirmation.
    • bigisi
    • By bigisi 10th May 18, 8:43 AM
    • 191 Posts
    • 347 Thanks
    bigisi
    • #7
    • 10th May 18, 8:43 AM
    • #7
    • 10th May 18, 8:43 AM
    Careful everyone. Say anything the OP doesn't like with and the abusive PMs start!
    • hollie.weimeraner
    • By hollie.weimeraner 10th May 18, 8:51 AM
    • 1,497 Posts
    • 942 Thanks
    hollie.weimeraner
    • #8
    • 10th May 18, 8:51 AM
    • #8
    • 10th May 18, 8:51 AM
    Hi folks,


    So my first thought was that this should have already been done and that it was probably just an automatic letter sent out. So I left it.
    Originally posted by Batman Chop


    NEVER ever ignore letters from official sources.

    As above this is definitely not the DVLA.

    Personally I'd be visiting the dealership and playing merry hell (after getting the confirmation that the car was theirs on the dates in question.
    3.975 KW Solar PV. 15 Canadian Black 265w panels with Sunny Boy 3600tl Inverter. SSE facing with 30 degree pitch. In occasionally sunny Sheffield.
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    • A Nice Englishman
    • By A Nice Englishman 10th May 18, 9:17 AM
    • 1,955 Posts
    • 933 Thanks
    A Nice Englishman
    • #9
    • 10th May 18, 9:17 AM
    • #9
    • 10th May 18, 9:17 AM
    Last year I traded in my old car for a new one (actually it was scrapped) and the dealer said he'd inform the DVLA. He obviously did so promptly as I got my VED refund shortly afterwards and heard no more from the DVLA.

    As others have said, the fault in the OPs case is with 'Dealer A'.
    • Keep pedalling
    • By Keep pedalling 10th May 18, 9:54 AM
    • 4,995 Posts
    • 5,554 Thanks
    Keep pedalling
    Last year I traded in my old car for a new one (actually it was scrapped) and the dealer said he'd inform the DVLA. He obviously did so promptly as I got my VED refund shortly afterwards and heard no more from the DVLA.

    As others have said, the fault in the OPs case is with 'Dealer A'.
    Originally posted by A Nice Englishman
    No, I would say the OP is at least 50% to blame. Trusting the dealer to do what he said was an understandable mistake, ignoring the first letter from DVLA was idiotic.
    • Oakdene
    • By Oakdene 10th May 18, 10:04 AM
    • 1,931 Posts
    • 7,087 Thanks
    Oakdene

    Into the new year I received a letter from the DVLA saying that they noticed there is no insurance on the BMW and that if I was no longer the owner of the car I should write a letter to them to inform them of this.
    So my first thought was that this should have already been done and that it was probably just an automatic letter sent out. So I left it.
    Originally posted by Batman Chop
    There's your issue right there...
    Hiraeth
    • agrinnall
    • By agrinnall 10th May 18, 11:38 AM
    • 20,136 Posts
    • 15,858 Thanks
    agrinnall
    So to summarise, it's partly Batman's fault, partly the dealer's fault, and in no way the fault of the DVLA, who have been unfairly attacked in both the thread title and the OP.
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