Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • coffeehound
    • By coffeehound 9th May 18, 7:30 PM
    • 1,548Posts
    • 2,412Thanks
    coffeehound
    iPhone compass not working
    • #1
    • 9th May 18, 7:30 PM
    iPhone compass not working 9th May 18 at 7:30 PM
    The compass on this iPhone SE doesn't move at all, locked pointing north. Location services are set to 'enabled while using the app.'

    The Apple community forums had a couple of similar questions to which people had suggested deleting the app and reloading from icloud, and a forced restart, plus toggling location services -- no improvement.

    It is over a year old but should in theory still be covered by John Lewis second year warranty. Can anyone recommend anything else to check first pls?
Page 1
    • tonyh66
    • By tonyh66 9th May 18, 8:11 PM
    • 1,171 Posts
    • 811 Thanks
    tonyh66
    • #2
    • 9th May 18, 8:11 PM
    • #2
    • 9th May 18, 8:11 PM
    phone compasses aren't particularly accurate, I don't know what john lewis could do about a defective app probably not covered by warranty though
    • DigForVictory
    • By DigForVictory 9th May 18, 8:20 PM
    • 7,873 Posts
    • 23,429 Thanks
    DigForVictory
    • #3
    • 9th May 18, 8:20 PM
    • #3
    • 9th May 18, 8:20 PM
    May not be an app - I've an SE & the compass, & mine's working. (Well, seems to be.)

    What iOS are you on, & when did you last update?
    • john22
    • By john22 9th May 18, 8:48 PM
    • 551 Posts
    • 389 Thanks
    john22
    • #4
    • 9th May 18, 8:48 PM
    • #4
    • 9th May 18, 8:48 PM
    You haven't said if you tried other compass apps from the app store?

    Never heard of someone using the compass so much on their phone that its making them wonder if they have a right to getting the phone fixed or replaced.
    • coffeehound
    • By coffeehound 9th May 18, 9:17 PM
    • 1,548 Posts
    • 2,412 Thanks
    coffeehound
    • #5
    • 9th May 18, 9:17 PM
    • #5
    • 9th May 18, 9:17 PM
    Yes my worry is that it`s the sensor that is duff rather than just the app. Something else is that the display does not orient itself in Maps either -- should it orient to where you are facing like a car satnav? Presumably the same sensor if so.

    Currently up to iOS 11.2.2 but it's saying there`s a new update available. It hasn't been working for a while though I definitely remember the compass working in the past.
    • john22
    • By john22 9th May 18, 9:33 PM
    • 551 Posts
    • 389 Thanks
    john22
    • #6
    • 9th May 18, 9:33 PM
    • #6
    • 9th May 18, 9:33 PM
    just download another compass app if that does not work then it could be the magnetometer chip faulty but I am not an expert.

    you could restore your device to see if that fixes it as it could be a bug.

    https://support.apple.com/en-gb/HT201252

    If you don't think that will work or unsure just take it into the Apple store and ask for their opinion. If you don't want to do that then take it back to John Lewis and see what they say.

    Personally I would be downloading a compass app to confirm problem and then doing a restore. If problem is still there then at least i know I have done what I can and then its up to John Lewis or maybe Apple to take it further.
    • coffeehound
    • By coffeehound 10th May 18, 12:34 AM
    • 1,548 Posts
    • 2,412 Thanks
    coffeehound
    • #7
    • 10th May 18, 12:34 AM
    • #7
    • 10th May 18, 12:34 AM
    Sounds like a plan, I'll give those a go. There's an Apple store nearby so will try them before going to JS. Cheers
    • 20aday
    • By 20aday 10th May 18, 9:36 AM
    • 2,227 Posts
    • 923 Thanks
    20aday
    • #8
    • 10th May 18, 9:36 AM
    • #8
    • 10th May 18, 9:36 AM
    Have you gone into Settings>Privacy>Location Services>System Services to see if compass calibration is still enabled?
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
    • coffeehound
    • By coffeehound 10th May 18, 4:16 PM
    • 1,548 Posts
    • 2,412 Thanks
    coffeehound
    • #9
    • 10th May 18, 4:16 PM
    • #9
    • 10th May 18, 4:16 PM
    ^ Just checked and yes that is enabled, thanks for the tip.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,102Posts Today

8,722Users online

Martin's Twitter