Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • wannaberich41
    • By wannaberich41 9th May 18, 6:46 PM
    • 439Posts
    • 75Thanks
    Sky advice when someone passes away
    • #1
    • 9th May 18, 6:46 PM
    Sky advice when someone passes away 9th May 18 at 6:46 PM
    I'm after a little advice please. One of my parents passed away recently and the sky account is in their name. The direct debits are still going out to pay the account but that's fine. My question is if I ring them to advise them of my parents passing with they just transfer into my other parents name on the old contract or will they class it as a new contract?
    Many thanks
    Things will get better day by day.
Page 1
    • esuhl
    • By esuhl 9th May 18, 7:17 PM
    • 8,362 Posts
    • 6,139 Thanks
    • #2
    • 9th May 18, 7:17 PM
    • #2
    • 9th May 18, 7:17 PM
    When I was in that situation, every company wanted to close the existing account and set up a new one.

    They may require a copy of the death certificate to prove that you're not trying to shut down someone else's account without consent.

    I'd just give them a call.
    • giraffe69
    • By giraffe69 9th May 18, 10:51 PM
    • 2,475 Posts
    • 2,129 Thanks
    • #3
    • 9th May 18, 10:51 PM
    • #3
    • 9th May 18, 10:51 PM
    Most companies of this size have a bereavement team. Ask for them.
    • macman
    • By macman 10th May 18, 9:50 AM
    • 42,669 Posts
    • 17,945 Thanks
    • #4
    • 10th May 18, 9:50 AM
    • #4
    • 10th May 18, 9:50 AM
    Sky certainly do. Is the bank account a joint account: if not it should have been frozen.
    The contract became void upon the death of your parent. So a new account should be set up.
    No free lunch, and no free laptop
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,169Posts Today

8,924Users online

Martin's Twitter
  • RT @Dora_Haf: @MartinSLewis So many people on here saying they're great until you get your PROPER job. What if Your proper job Is ON zero?

  • RT @hslt88: @MartinSLewis I?m a trustee for a youth charity. We only have a limited pool of funds for flexible youth workers for holiday sc?

  • RT @Dan_i_elle_88: @MartinSLewis Loved working zero hour agency care work. Never out of work and I loved having the flexibility! Only left?

  • Follow Martin