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  • FIRST POST
    • wannaberich41
    • By wannaberich41 9th May 18, 6:46 PM
    • 437Posts
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    wannaberich41
    Sky advice when someone passes away
    • #1
    • 9th May 18, 6:46 PM
    Sky advice when someone passes away 9th May 18 at 6:46 PM
    Hi,
    I'm after a little advice please. One of my parents passed away recently and the sky account is in their name. The direct debits are still going out to pay the account but that's fine. My question is if I ring them to advise them of my parents passing with they just transfer into my other parents name on the old contract or will they class it as a new contract?
    Many thanks
    Things will get better day by day.
Page 1
    • esuhl
    • By esuhl 9th May 18, 7:17 PM
    • 8,251 Posts
    • 6,049 Thanks
    esuhl
    • #2
    • 9th May 18, 7:17 PM
    • #2
    • 9th May 18, 7:17 PM
    When I was in that situation, every company wanted to close the existing account and set up a new one.

    They may require a copy of the death certificate to prove that you're not trying to shut down someone else's account without consent.

    I'd just give them a call.
    • giraffe69
    • By giraffe69 9th May 18, 10:51 PM
    • 2,403 Posts
    • 2,083 Thanks
    giraffe69
    • #3
    • 9th May 18, 10:51 PM
    • #3
    • 9th May 18, 10:51 PM
    Most companies of this size have a bereavement team. Ask for them.
    • macman
    • By macman 10th May 18, 9:50 AM
    • 42,022 Posts
    • 17,468 Thanks
    macman
    • #4
    • 10th May 18, 9:50 AM
    • #4
    • 10th May 18, 9:50 AM
    Sky certainly do. Is the bank account a joint account: if not it should have been frozen.
    The contract became void upon the death of your parent. So a new account should be set up.
    No free lunch, and no free laptop
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