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    • high.rise
    • By high.rise 9th May 18, 4:15 PM
    • 3Posts
    • 3Thanks
    high.rise
    Currys poor customer service - help!
    • #1
    • 9th May 18, 4:15 PM
    Currys poor customer service - help! 9th May 18 at 4:15 PM
    Hi i wondered if anyone can help.


    My parents ar ein their 70's and recetly had an integrated washing machine installed. Machine purchased and installed by curry's. The first time they visited, the machine wasn't secured properly, would fall over at the smallest of touches. The second time they visited (different team) they said a new machine was required to be installed. Third visit (another new team) installed new machine but said that the cupboard door had been so badly damaged by the previous two teams that they now can't install it. So my folks are left with no door.


    Curry's have said they will offer max 50 compensation but to get this my parents need 2 quotes from joiners. The kitchen was fitted a few years ago by MFI who no longer exist. The kitchen is now obsolete so they can't get a new door to match. A joiner has visited, has confirmed that the door they have is beyond repair, also said he doesn't know of anywhere that stock the kitchen.


    So they're now in a position where they can't get a quote as no-one they know of can provide the service required to fix the damaged caused by Curry's. Curry's won't budge saying they need a quote. I've complained to 'team know how' who said they can't do anything unless they get the quotes.


    Does anyone have any advice how we can get this to move forward?


    I've tweeted them, but they say they won't do anymore than they already are.
Page 1
    • Fosterdog
    • By Fosterdog 9th May 18, 6:03 PM
    • 3,816 Posts
    • 6,598 Thanks
    Fosterdog
    • #2
    • 9th May 18, 6:03 PM
    • #2
    • 9th May 18, 6:03 PM
    Find the closest match?

    They are not going to get their whole kitchen redone so they just need to make the best of it and find a similar door, get a quote to have it fitted and submit those to currys.
    • high.rise
    • By high.rise 9th May 18, 7:48 PM
    • 3 Posts
    • 3 Thanks
    high.rise
    • #3
    • 9th May 18, 7:48 PM
    • #3
    • 9th May 18, 7:48 PM
    Who would want a mismatched door in their kitchen?!
    • z1a
    • By z1a 9th May 18, 7:51 PM
    • 1,271 Posts
    • 1,217 Thanks
    z1a
    • #4
    • 9th May 18, 7:51 PM
    • #4
    • 9th May 18, 7:51 PM
    Never known a washing machine to fall over.
    • meer53
    • By meer53 9th May 18, 8:14 PM
    • 9,157 Posts
    • 13,291 Thanks
    meer53
    • #5
    • 9th May 18, 8:14 PM
    • #5
    • 9th May 18, 8:14 PM
    The only option is to leave the door off. Get a joiner to do a quote for making good the opening where the washer goes and send that to Currys. They've offered compensation, it's 10 years since MFI were closed, i can't see what else you expect them to do ?
    • Fosterdog
    • By Fosterdog 9th May 18, 8:19 PM
    • 3,816 Posts
    • 6,598 Thanks
    Fosterdog
    • #6
    • 9th May 18, 8:19 PM
    • #6
    • 9th May 18, 8:19 PM
    Who would want a mismatched door in their kitchen?!
    Originally posted by high.rise
    Somebody who's current kitchen is obsolete so impossible to get an exact match. It is unreasonable to expect currys to replace all of the door and drawer fronts to a new style and the old one no longer exists so what else do you propose? They can't get you something that is no longer made.
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 9th May 18, 8:41 PM
    • 2,543 Posts
    • 4,067 Thanks
    ScorpiondeRooftrouser
    • #7
    • 9th May 18, 8:41 PM
    • #7
    • 9th May 18, 8:41 PM
    Who would want a mismatched door in their kitchen?!
    Originally posted by high.rise
    Want? Maybe not many people. Not really give a damn about? Millions of people, me being one.
    • agrinnall
    • By agrinnall 9th May 18, 8:47 PM
    • 20,164 Posts
    • 15,889 Thanks
    agrinnall
    • #8
    • 9th May 18, 8:47 PM
    • #8
    • 9th May 18, 8:47 PM
    Who would want a mismatched door in their kitchen?!
    Originally posted by high.rise

    So tell us what it is that they (or I rather suspect you) actually want?
    • macman
    • By macman 9th May 18, 9:54 PM
    • 41,894 Posts
    • 17,379 Thanks
    macman
    • #9
    • 9th May 18, 9:54 PM
    • #9
    • 9th May 18, 9:54 PM
    Replace it with a freestanding w/m: no installation required, and no door to damage.
    And next time buy from a proper retailer: John Lewis or ao.com.
    No free lunch, and no free laptop
    • seashore22
    • By seashore22 11th May 18, 5:41 AM
    • 1,003 Posts
    • 2,197 Thanks
    seashore22
    Washing machines are heavy (slab of concrete to stabilise). How on earth does one fall over at the slightest touch?
    • lincroft1710
    • By lincroft1710 11th May 18, 5:04 PM
    • 10,675 Posts
    • 8,914 Thanks
    lincroft1710
    The first time they visited, the machine wasn't secured properly, would fall over at the smallest of touches.
    Originally posted by high.rise
    Unless this machine was installed on a slope, how could it fall over at the smallest of touches?
    • esmy
    • By esmy 13th May 18, 10:26 PM
    • 1,041 Posts
    • 4,049 Thanks
    esmy
    If it helps, I got a replacement door for my 18 year old MFI kitchen from ebay. It helps the search if your parents know the name of their kitchen. Some of Howdens kitchens were also similar.
    • Keep pedalling
    • By Keep pedalling 14th May 18, 1:28 AM
    • 5,004 Posts
    • 5,567 Thanks
    Keep pedalling
    We could not get a match when we changed out out undercounter free standing fridge with an integrated one, so rather than trying to find a close match we fitted a glossy white one. As the original fridge was white, it has not changed the overall look, apart from being somewhat neater.
    • high.rise
    • By high.rise 14th May 18, 8:24 PM
    • 3 Posts
    • 3 Thanks
    high.rise
    Wow. Hadn!!!8217;t expected so many snarky or unhelpful responses! Do you work for Team Knowhow by any chance??
    I!!!8217;m not expecting them to fit a new kitchen.
    What I would expect is for them to put the effort in to repair the damage they caused rather than leaving it to two elederly people to sort themselves.

    For those who don!!!8217;t believe a washing machine can topple over at the slightest touch, the washing machine was removed and replaced as the second fitter said he had never seen anything like it. He said that he believed the machine was not balanced, or so poorly fitted it had been damaged by the first team (along with the door) it was an exceptionally dangerous situation and I!!!8217;m glad they rectified it.

    It might seem like a first world problem but my parents have paid curry!!!8217;s over 600 for their product and fitting service and they can!!!8217;t afford to pay to have it sorted by others.

    Do people really just shrug and say well that!!!8217;s the way it is when this happens to them?
    • hollydays
    • By hollydays 14th May 18, 8:27 PM
    • 16,041 Posts
    • 12,096 Thanks
    hollydays
    You still haven't explained how it could fall over
    • greyteam1959
    • By greyteam1959 14th May 18, 8:29 PM
    • 2,264 Posts
    • 1,028 Thanks
    greyteam1959
    Its a wind up...............
    Washing machines falling over never ever.................
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