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  • FIRST POST
    • Tejo789
    • By Tejo789 9th May 18, 11:50 AM
    • 6Posts
    • 0Thanks
    Tejo789
    Revolut won’t give me my money back
    • #1
    • 9th May 18, 11:50 AM
    Revolut won’t give me my money back 9th May 18 at 11:50 AM
    I transferred a Ł1000 pounds from my revolut to London Block Exchange . There was a problem so they refunded my money. Not to my revolut account but to the account it came from which by the looks of it is a Barclays account. Revolut say this is their payment processer’s account. They wanted to see the official refund receipt which LBE have provided . This has now been going on for 3 weeks. The guy on the chat help is not helping at all. The complaints form which I have filled in twice is of no use because nobody has emailed me or tried to contact me. I’m getting worried now that I have lost my Ł1000. Anybody else had a similar experience and if so how did you resolve it.
    Thanks.
Page 1
    • stevenhp1987
    • By stevenhp1987 9th May 18, 11:55 AM
    • 615 Posts
    • 498 Thanks
    stevenhp1987
    • #2
    • 9th May 18, 11:55 AM
    • #2
    • 9th May 18, 11:55 AM
    If you've got the refund receipt then you won't lose the Ł1,000.

    Strange they refunded it to a bank account rather than back to the card...

    If, after 8 weeks from your initial complaint, they don't respond, or you don't agree with their response, you can take it to the FOS.

    So long as they have refunded it, and you have a copy of the refund confirmation then you should be fine. At the very least, they can chargeback for refund not received.
    • Tejo789
    • By Tejo789 9th May 18, 11:57 AM
    • 6 Posts
    • 0 Thanks
    Tejo789
    • #3
    • 9th May 18, 11:57 AM
    • #3
    • 9th May 18, 11:57 AM
    How do I go about a chargeback? Can I go for a chargeback as it was a bank transfer from revolut to my account with LBE ?
    • PeacefulWaters
    • By PeacefulWaters 9th May 18, 12:29 PM
    • 8,320 Posts
    • 10,638 Thanks
    PeacefulWaters
    • #4
    • 9th May 18, 12:29 PM
    • #4
    • 9th May 18, 12:29 PM
    Qatar Airways took a week or so to get my refund back to the credit card I'd linked to Revolut.
    • Tejo789
    • By Tejo789 9th May 18, 12:34 PM
    • 6 Posts
    • 0 Thanks
    Tejo789
    • #5
    • 9th May 18, 12:34 PM
    • #5
    • 9th May 18, 12:34 PM
    Apperently they refunded the money back to account it came from which is Barclays . But this was 3 weeks ago. I am prepared for a refund to take a few days even 5 working days , but three weeks is a bit much. And to be honest I really need this money.
    • guesswho2000
    • By guesswho2000 9th May 18, 1:42 PM
    • 1,565 Posts
    • 735 Thanks
    guesswho2000
    • #6
    • 9th May 18, 1:42 PM
    • #6
    • 9th May 18, 1:42 PM
    Strange they refunded it to a bank account rather than back to the card...
    Originally posted by stevenhp1987
    As well as making MasterCard payments, you can use Revolut to make transfers to bank accounts, make bill payments, etc., which won't be processed as a card transaction.

    If this is the case, LBE won't have been able to refund it to the card (as a card transaction), as they wouldn't have had the details.
    • maxximus75
    • By maxximus75 9th May 18, 8:27 PM
    • 65 Posts
    • 18 Thanks
    maxximus75
    • #7
    • 9th May 18, 8:27 PM
    • #7
    • 9th May 18, 8:27 PM
    I think all they have not done for the refund is add your account number as the reference which is why it has gone back into Revoult's main account as it doesn't know where to forward it to without said reference?
    • The Urbanite
    • By The Urbanite 10th May 18, 12:23 AM
    • 122 Posts
    • 54 Thanks
    The Urbanite
    • #8
    • 10th May 18, 12:23 AM
    • #8
    • 10th May 18, 12:23 AM
    There are some things a traditional bank is better at dealing with.

    These prepaid card institutions usually have a holding account where incoming payments without your account number as a reference end up.

    The good news is, you will get your money back. At some point.

    The bad news is, this will likely take months whilst that Ł1000 pings back and forth between the parties concerned. If Customer Services aren't on the ball they will forever be trying to trace a payment and be a few trips behind it.
    • Tejo789
    • By Tejo789 17th May 18, 4:20 PM
    • 6 Posts
    • 0 Thanks
    Tejo789
    • #9
    • 17th May 18, 4:20 PM
    • #9
    • 17th May 18, 4:20 PM
    Well another week gone by , and still no money. What if this had been my wages ? No money for food no money to travel to work and no money for rent. People be very careful who you trust with your wages.
    • Tejo789
    • By Tejo789 17th May 18, 4:23 PM
    • 6 Posts
    • 0 Thanks
    Tejo789
    Oopsss sorry but I forgot , the complaints dept did send me a response , basically telling me that revolut are still working on it and as a token of good will if I want they will give me 3 months premium for free. Lol .you can!!!8217;t make this up.
    • eskbanker
    • By eskbanker 17th May 18, 5:55 PM
    • 7,165 Posts
    • 7,608 Thanks
    eskbanker
    What if this had been my wages ? No money for food no money to travel to work and no money for rent.
    Originally posted by Tejo789
    If it had been your wages and needed for essentials then I'd hazard a guess that you probably wouldn't have been sending it to London Block Exchange....
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