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    • Adc
    • By Adc 9th May 18, 10:29 AM
    • 1Posts
    • 0Thanks
    Adc
    British Gas ‘bill’ ... 5yrs later!
    • #1
    • 9th May 18, 10:29 AM
    British Gas ‘bill’ ... 5yrs later! 9th May 18 at 10:29 AM
    We’ve just received simultaneous letters from both British Gas and a debt collection company (Lowell) stating that we owe them over £2000 from a property we moved out of 5yrs ago!
    In that time not only had we received no correspondence but were also under the impression we had paid the final bill back in 2013.
    Supposedly this was calculated from the final meter reading but we were only in that property for 9 months and were paying £99 a month (dual fuel) up until we left so can’t see how we could have this outstanding!
    It was a long time ago and it’s likely we no longer have the paperwork. We’ll be able to get bank records to hopefully prove payment was made.
    But surely it’s up to them to prove that we owe this money and not up to us to show we dont? Especially after such a long time
Page 1
    • brewerdave
    • By brewerdave 9th May 18, 10:51 AM
    • 5,103 Posts
    • 2,246 Thanks
    brewerdave
    • #2
    • 9th May 18, 10:51 AM
    • #2
    • 9th May 18, 10:51 AM
    As for a fully itemised bill from BG including all dates- you will probably find that the landlord/next tenant never bothered to deal with utilities so they are coming after you as the last name on the account.
    • wavelets
    • By wavelets 9th May 18, 10:56 AM
    • 265 Posts
    • 107 Thanks
    wavelets
    • #3
    • 9th May 18, 10:56 AM
    • #3
    • 9th May 18, 10:56 AM
    We!!!8217;ve just received simultaneous letters from both British Gas and a debt collection company (Lowell) stating that we owe them over £2000 from a property we moved out of 5yrs ago!
    In that time not only had we received no correspondence but were also under the impression we had paid the final bill back in 2013.
    Supposedly this was calculated from the final meter reading but we were only in that property for 9 months and were paying £99 a month (dual fuel) up until we left so can!!!8217;t see how we could have this outstanding!
    It was a long time ago and it!!!8217;s likely we no longer have the paperwork. We!!!8217;ll be able to get bank records to hopefully prove payment was made.
    But surely it!!!8217;s up to them to prove that we owe this money and not up to us to show we dont? Especially after such a long time
    Originally posted by Adc
    Did you give the supplier your forwarding address when you left the property???

    If you had, they would have sent the final bill there ... as they would any reminders.

    I'm sure I'd remember getting and paying a £2000 final bill, especially at the prices that were in force 5 years ago!

    The meter readings are all the proof the supplier needs to indicate what you owe.

    Sounds like they've trashed your credit history too now...
    Last edited by wavelets; 09-05-2018 at 10:58 AM.
    • Aaron3195
    • By Aaron3195 9th May 18, 10:58 AM
    • 34 Posts
    • 18 Thanks
    Aaron3195
    • #4
    • 9th May 18, 10:58 AM
    • #4
    • 9th May 18, 10:58 AM
    Quote from https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-your-rights :
    Ofgem protections

    Your supplier will not be allowed to seek payment for unbilled energy used more than 12 months prior, if you have not been previously charged accurately for this consumption. This protection applies to both domestic and microbusiness customers.

    From spring 2018, Ofgem is introducing new rules on back-billing to better protect you. They will come into force in May 2018 if you are domestic energy customer and November 2018 if you are a microbusiness. The rules will give greater protection than existing voluntary arrangements, and will apply to all suppliers. We will update our advice outlined here when the rules are in force.
    As it's been more than 12 months ago you don't need to pay it, hope that helps.
    • Cardew
    • By Cardew 9th May 18, 12:06 PM
    • 27,462 Posts
    • 13,459 Thanks
    Cardew
    • #5
    • 9th May 18, 12:06 PM
    • #5
    • 9th May 18, 12:06 PM
    Originally posted by Aaron3195
    That is incorrect. The new ruling merely makes a voluntary arrangement mandatory.

    You appear to be referring to the 12 month back-billing rule. This only applies if the supplier has not raised a bill for 12 months and it is the fault of the supplier.

    Note that this refers to the raising of a bill, not the account holder not receiving a bill.

    If the OP had read the meters and given them to BG with their forwarding address, they should have received a final bill which would put them in the clear.

    If the OP has not received correspondence at his new address, it would appear that the account wasn't closed and the new occupant has been getting 'free' energy.
    • BBH123
    • By BBH123 9th May 18, 3:25 PM
    • 748 Posts
    • 1,438 Thanks
    BBH123
    • #6
    • 9th May 18, 3:25 PM
    • #6
    • 9th May 18, 3:25 PM
    It requires the supplier to have raised a correct bill not estimated and IMO it gives consumers more protection which is a good thing.
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    • Cardew
    • By Cardew 9th May 18, 4:57 PM
    • 27,462 Posts
    • 13,459 Thanks
    Cardew
    • #7
    • 9th May 18, 4:57 PM
    • #7
    • 9th May 18, 4:57 PM
    It requires the supplier to have raised a correct bill not estimated and IMO it gives consumers more protection which is a good thing.
    Originally posted by BBH123
    That requires clarification.

    All suppliers can, and will, raise a bill using estimated readings. What else can they do if they cannot access the meter and the customer will not send in meter readings?

    Fuller report here:

    https://www.moneysavingexpert.com/news/energy/2018/05/energy-back-billing-ban-is-in-force-from-today
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