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  • FIRST POST
    • pennypincher2013
    • By pennypincher2013 8th May 18, 6:15 PM
    • 288Posts
    • 37Thanks
    pennypincher2013
    Brand new laptop being slow
    • #1
    • 8th May 18, 6:15 PM
    Brand new laptop being slow 8th May 18 at 6:15 PM
    My mother has recently bought a windows 10 HP Pavillion laptop. It had been slow and chugging so I have been asked to take a look at it. I have done all updates and it has improved but it's still not working as it should be. It seems to be ok if only one thing is being used but once two applications are opened, it is slow. I've checked the CPU, memory and disk usage and have found the CPU and memory go high when two applications are open. It's only Microsoft Edge and Word open, it shouldn't be having trouble.
    What can be done to fix this? If I can't fix it, my mother wants to take it back to Argos for a replacement.
Page 1
    • Carrot007
    • By Carrot007 8th May 18, 6:20 PM
    • 1,134 Posts
    • 981 Thanks
    Carrot007
    • #2
    • 8th May 18, 6:20 PM
    • #2
    • 8th May 18, 6:20 PM
    Do please tell us the make and model. Some "new" laptops are no better than 15 year old laptops these days. Under 300 99% likely to be useless (so as expected and will not be exchanged if she has used it). Under 400 maybe 50% chance. Above 400 hopefully not bad but there are examples going up to 1000 that are useless, but I would not call them "laptops" in the traditional way.
    • JJ Egan
    • By JJ Egan 8th May 18, 6:21 PM
    • 10,444 Posts
    • 4,392 Thanks
    JJ Egan
    • #3
    • 8th May 18, 6:21 PM
    • #3
    • 8th May 18, 6:21 PM
    You don't fix it and risk voiding warranty .
    Win10 HP Pavilion tells us nothing as it might simply be underpowered . ( though unlikely in 2018 )
    • debitcardmayhem
    • By debitcardmayhem 8th May 18, 6:37 PM
    • 8,535 Posts
    • 6,442 Thanks
    debitcardmayhem
    • #4
    • 8th May 18, 6:37 PM
    • #4
    • 8th May 18, 6:37 PM
    You don't fix it and risk voiding warranty .
    Win10 HP Pavilion tells us nothing as it might simply be underpowered . ( though unlikely in 2018 )
    Originally posted by JJ Egan
    What with a celeron? and 32/64 GB of "ssd" and 2 GB ram ? Plus HP bloatware .... do I need to go on. As carrott said Model No and Specs will enable everyone to make useful comments
    • pennypincher2013
    • By pennypincher2013 9th May 18, 1:10 PM
    • 288 Posts
    • 37 Thanks
    pennypincher2013
    • #5
    • 9th May 18, 1:10 PM
    • #5
    • 9th May 18, 1:10 PM
    This is the laptop: http://www.argos.co.uk/product/8106188
    Model number: 15-bs507na
    Intel Pentium N3710 quad core processor.
    1.6GHz processor speed.
    4GB RAM DDR3.
    1TB HDD storage.
    Hard drive speed 5400RPM.
    Microsoft Windows 10.

    I have read some of the reviews and others have said about it being slow. There's slow and then there's slooooooowww - you could make a cuppa tea in the meantime.
    • AndyPix
    • By AndyPix 9th May 18, 1:51 PM
    • 3,555 Posts
    • 2,738 Thanks
    AndyPix
    • #6
    • 9th May 18, 1:51 PM
    • #6
    • 9th May 18, 1:51 PM
    That processor is garbage - the CPU in my phone has twice the power
    and the HDD is slow


    That price would have bought you a very decent business refurb that would blow that pavillion out of the water
    Last edited by AndyPix; 09-05-2018 at 1:54 PM.
    Running with scissors since 1978
    • pennypincher2013
    • By pennypincher2013 10th May 18, 7:16 PM
    • 288 Posts
    • 37 Thanks
    pennypincher2013
    • #7
    • 10th May 18, 7:16 PM
    • #7
    • 10th May 18, 7:16 PM
    It seems to work fine when using it internet; which is what my mother does most of all. She says it's ok for that but would've liked it to be perform two tasks at once with ease.
    • Robisere
    • By Robisere 10th May 18, 7:56 PM
    • 2,240 Posts
    • 3,054 Thanks
    Robisere
    • #8
    • 10th May 18, 7:56 PM
    • #8
    • 10th May 18, 7:56 PM
    As AndyPix says, that processor is just not good enough to run more than one task at once.

    Hindsight I know, and sorry, but if you had come here and asked for advice before buying, you would have been advised of better options.
    I think this job really needs
    a much bigger hammer.
    • Debbie Savard
    • By Debbie Savard 10th May 18, 8:23 PM
    • 363 Posts
    • 311 Thanks
    Debbie Savard
    • #9
    • 10th May 18, 8:23 PM
    • #9
    • 10th May 18, 8:23 PM
    That'll never offer decent speed, it's basically an Intel Atom CPU designed for tablets

    Strip out any and all bloatware and anti-virus except Windows Defender.

    Replacing the super-slow disk with an SSD would make a noticable difference.
    • Sharon87
    • By Sharon87 11th May 18, 12:17 AM
    • 3,538 Posts
    • 3,014 Thanks
    Sharon87
    I find that sometimes if a computer runs slow and the 'disk' is running at full with only a couple of applications open there is something you can do about it. Here's a link to possible solutions, it's sped up my machine which is double the spec of your mum's one! I used method four: reset virtual memory. It's a step by step guide with pictures, so easy to do even if you're not that tech savy!
    https://www.easeus.com/partition-manager-software/fix-windows-10-100-disk-usage-in-task-manager.html

    Also get rid of any free software that came with the computer and see what programs load up on start up and whether you need them to or not. I turn as many programs to do not load at start up as I can.
    • Geodark
    • By Geodark 11th May 18, 12:43 PM
    • 791 Posts
    • 519 Thanks
    Geodark
    Unfortunately its a basic entry level laptop, what kind of stuff was she wanting to do with it thats processor hungry?
    • toshi
    • By toshi 12th May 18, 12:27 AM
    • 178 Posts
    • 131 Thanks
    toshi
    Comment Added:
    If you are able to return this notebook to Argos, this is the best option, see the below comment by that
    End:

    I agree with fact that this CPU should not be sold with a brand new 2018 computer, however, but the CPU Intel Pentium N3710 may be not that bad as you think.

    Recently I have upgraded a CPU (T9600 at less than 10 USD from China) for 9 years old HP Elitebook 8530p (used for my volunteer work with Windows7/LinuxMint). N3710 is more or less same performance with T9600. In my case, thanks to an SSD, my notebook is comfortable for general use.

    Intel Pentium N3710 @ 1.60GHz : 1873
    https://www.cpubenchmark.net/cpu.php?cpu=Intel+Pentium+N3710+%40+1.60GHz

    Intel Core2 Duo T9600 @ 2.80GHz : 1928
    https://www.cpubenchmark.net/cpu.php?cpu=Intel+Core2+Duo+T9600+%40+2.80GHz&id=1 012

    As people said here, the most bottleneck is the hard disk, just replace a hard disk with an SSD, your mum should be happy with the performance. (Frankly she doesn't need a powerful CPU for general computing.)

    Get an USB hard disk enclosure, (you can find a cheaper one as well)
    https://www.ebay.co.uk/itm/Orico-USB-3-0-Enclosure-2-5-External-SATA-Hard-Drive-HDD-SSD-Case-2139U3/263152806295

    Crucial MX500 250GB SSD (5 year warranty) - This is the best cost/performance with 5 years warranty. Your notebook may be only with 1 year warranty, but you can get a full 5 years warranty for the SSD.
    https://www.amazon.co.uk/dp/B0764WCXCV

    How to install an SSD - it is much easier than you might think.
    https://www.youtube.com/watch?v=o4dbNlXvO_0

    Happy SSD computing
    Last edited by toshi; 12-05-2018 at 9:04 AM. Reason: comment updated see the below.
    • that
    • By that 12th May 18, 4:37 AM
    • 158 Posts
    • 92 Thanks
    that
    Sorry Toshi, but I do not like your post due to the op paying full price for a crud bit if kit, and you recommend to make do with their bad purchase and spend more money and upgrade which invalidates the warranty and it still leaves it with a slow cpu, only good for surfing apparently. You can't polish a turd, but you can pour glitter on it, or coat it with gloss paint .

    If it was either old, or second hand, then I'd have no problem, but not a brand new sparkling bit of kit

    pennypincher2013, just tale it back to Argos.
    Last edited by that; 12-05-2018 at 4:39 AM.
    • toshi
    • By toshi 12th May 18, 9:01 AM
    • 178 Posts
    • 131 Thanks
    toshi
    Sorry Toshi, but I do not like your post due to the op paying full price for a crud bit if kit, and you recommend to make do with their bad purchase and spend more money and upgrade which invalidates the warranty and it still leaves it with a slow cpu, only good for surfing apparently. You can't polish a turd, but you can pour glitter on it, or coat it with gloss paint .

    If it was either old, or second hand, then I'd have no problem, but not a brand new sparkling bit of kit

    pennypincher2013, just tale it back to Argos.
    Originally posted by that
    Yes, I completely agree with you, if she can still still get a refund from Argos. but I simply assumed this was not the case.

    Moreover I would even offer o pay up to 20 % "restocking penalty charge" to Argos if Argos refused to take it back. Then get a business class SSD refurbished notebook, this would be still better off.

    The bottom Line: DON'T BUY ANY BRAND NEW HARD DISK COMPUTERS AT 2018.

    Happy SSD computing
    Last edited by toshi; 12-05-2018 at 9:08 AM. Reason: minor correction
    • pennypincher2013
    • By pennypincher2013 14th May 18, 5:58 PM
    • 288 Posts
    • 37 Thanks
    pennypincher2013
    Thanks all. I think it's ok for my mother's use but if it were me, I'm glad to take everyones advice for possible future purchases.
    • esuhl
    • By esuhl 14th May 18, 11:37 PM
    • 8,157 Posts
    • 5,903 Thanks
    esuhl
    Yeah -- that processor is slow.


    According to PassMark benchmarks, the CPU in my ten-year-old PC is three times more powerful.
    • AndyPix
    • By AndyPix 15th May 18, 9:13 AM
    • 3,555 Posts
    • 2,738 Thanks
    AndyPix
    Toshi LOVES his SSD's
    Running with scissors since 1978
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