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    • Evertrying
    • By Evertrying 8th May 18, 5:03 PM
    • 2Posts
    • 0Thanks
    TalkTalk problems - again
    • #1
    • 8th May 18, 5:03 PM
    TalkTalk problems - again 8th May 18 at 5:03 PM
    At the beginning of the year, I moved up to a faster Broadband with TalkTalk. Received the new router but no joy with the Internet connection - hardly any speed when there was any sort of connection - phone was OK though. After 6 weeks of complaining to TalkTalk, I eventually got a visit from an OpenReach technician who quickly diagnosed a problem with the incoming wiring connections. Having remade the connections in my external connection box (where wire comes from telegraph pole) - amazing there was 37-40 Mbits and all was good.
    This morning I noticed that the cover for this outside junction box had fallen off leaving the connections exposed to the elements.
    Contacting TalkTalk, they said that they couldn't do anything if I wasn't actually having any phone/internet connections - I should contact OpenReach. Talking to OpenReach, they said they can only take instructions from the service provider.
    So I am left with an open junction box and could get problems next time it rains, etc.
    Who should be responsible? Why should I have to wait until problems occur before anything can be done? Surely it must be better to prevent a problem before it occurs rather than waiting for the inevitable problems to start and go through the difficulties of contacting TalkTalk and getting something done?
    Pathetic - I will be leaving TalkTalk when I can afford to do so.
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    • iniltous
    • By iniltous 8th May 18, 5:26 PM
    • 1,778 Posts
    • 733 Thanks
    • #2
    • 8th May 18, 5:26 PM
    • #2
    • 8th May 18, 5:26 PM
    You can report some things directly to Openreach, normally if it's safety related, for example if you saw an overhead cable had been brought down from a pole and was lying in the road.
    Although it's pushing it to suggest a cover off a box at the top of a pole is a 'safety' issue, you could use the same reporting process to bring it to OR's attention...check out OR's site
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