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  • FIRST POST
    • jez33
    • By jez33 7th May 18, 10:05 PM
    • 44Posts
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    jez33
    0 WOW
    Ryanair flight cancellation ?
    • #1
    • 7th May 18, 10:05 PM
    0 WOW
    Ryanair flight cancellation ? 7th May 18 at 10:05 PM
    OK my wife and I booked flights to pisa weeks ago to go tomorrow morning on 8th may, got a message saying ryanair have cansilled our flights so we can rebook and reroute 2 to 3 days later or get a refund...

    Where do we stand now that ryanair have cansilled our flights meaning we have to have extra costs of car rental being moved to Rome (as Rome was the only flight within 2 days of the cansilled flight so we rerouted to Rome 2 n half days later )

    PLUS of course our holiday is shorter now by almost 3 days as 1st flight was in the morning but Rome will be evening time 2 days later. So effectively we've lost 3 days,,,
    So can we claim lost days paid for the car rental and rerouting of car pickup and lost days for our apartment?

    One more question is the ryanair agent said the cansillation was due to an air traffic controll strike at pisa, but he would say that I think if he works for ryanair so how can I check that fact out as I don't trust them to be honest ?

    What do you think I should or could do
Page 1
    • soolin
    • By soolin 7th May 18, 10:43 PM
    • 61,201 Posts
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    soolin
    • #2
    • 7th May 18, 10:43 PM
    • #2
    • 7th May 18, 10:43 PM
    OK my wife and I booked flights to pisa weeks ago to go tomorrow morning on 8th may, got a message saying ryanair have cansilled our flights so we can rebook and reroute 2 to 3 days later or get a refund...

    Where do we stand now that ryanair have cansilled our flights meaning we have to have extra costs of car rental being moved to Rome (as Rome was the only flight within 2 days of the cansilled flight so we rerouted to Rome 2 n half days later )

    PLUS of course our holiday is shorter now by almost 3 days as 1st flight was in the morning but Rome will be evening time 2 days later. So effectively we've lost 3 days,,,
    So can we claim lost days paid for the car rental and rerouting of car pickup and lost days for our apartment?

    One more question is the ryanair agent said the cansillation was due to an air traffic controll strike at pisa, but he would say that I think if he works for ryanair so how can I check that fact out as I don't trust them to be honest ?

    What do you think I should or could do
    Originally posted by jez33
    Regarding the strike, I assume you didn't try a simple google search as it shows up as a potential issue for other airlines as well (this page chosen at random from the google results for air traffic control strike Pisa)

    http://www.easyjet.com/en/help/preparing-to-fly/latest-travel-information

    as for compensation, that is not part of the requirements of an airline, but your travel insurance might be worth trying.

    Also as it is the page I have up, and even though it's not Ryanair the link above shows:

    In accordance with EU261 regulations, customers will not be entitled to claim for compensation as a result of the industrial action.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Lorian
    • By Lorian 7th May 18, 11:00 PM
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    Lorian
    • #3
    • 7th May 18, 11:00 PM
    • #3
    • 7th May 18, 11:00 PM
    As Soolin Says - no compensation but you might be able to claim reasonable expenses

    So for example I think its reasonable for any fees regarding changing the car hire booking could be claimed. they might not agree of course. You will need receipts for any expenses.

    I've never claimed expenses with Ryan Air - so it may turn out to be a bit of a fight. see for example https://www.theguardian.com/money/2018/jan/22/ryanair-expenses-compensation-delayed-cancelled

    https://eu261expenseclaim.ryanair.com/
    • jez33
    • By jez33 8th May 18, 8:19 AM
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    jez33
    • #4
    • 8th May 18, 8:19 AM
    • #4
    • 8th May 18, 8:19 AM
    I did do a search on google but i didnt see the link you put up. Will have a look now. Cheers
    • soolin
    • By soolin 8th May 18, 8:45 AM
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    soolin
    • #5
    • 8th May 18, 8:45 AM
    • #5
    • 8th May 18, 8:45 AM
    I did do a search on google but i didnt see the link you put up. Will have a look now. Cheers
    Originally posted by jez33
    That's just one I picked at random, there are a few pages of reports about the potential Italian air control strike. I posted merely to re assure you that Ryan air weren't lying.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • jpsartre
    • By jpsartre 8th May 18, 9:58 AM
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    • #6
    • 8th May 18, 9:58 AM
    • #6
    • 8th May 18, 9:58 AM
    So for example I think its reasonable for any fees regarding changing the car hire booking could be claimed. they might not agree of course.
    Originally posted by Lorian
    They are under no obligation to reimburse things like that.
    • jpsartre
    • By jpsartre 8th May 18, 10:01 AM
    • 3,623 Posts
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    jpsartre
    • #7
    • 8th May 18, 10:01 AM
    • #7
    • 8th May 18, 10:01 AM

    One more question is the ryanair agent said the cansillation was due to an air traffic controll strike at pisa, but he would say that I think if he works for ryanair so how can I check that fact out as I don't trust them to be honest ?
    Originally posted by jez33
    Many, if not most, flights to Pisa are cancelled today. I haven't looked it up but some sort of strike certainly seems likely.
    • Alan Bowen
    • By Alan Bowen 8th May 18, 11:56 AM
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    Alan Bowen
    • #8
    • 8th May 18, 11:56 AM
    • #8
    • 8th May 18, 11:56 AM
    Italian Air Traffic Control strike today from 1000 to 1800. Every airline has been affected, BA at least promise to put on larger aircraft as soon as they can but Ryanair only has one type of plane so that is not possible. Certainly no compensation payable and with French strikes continuing, it looks like it could be a hot summer for travel in Europe
    • jez33
    • By jez33 8th May 18, 10:00 PM
    • 44 Posts
    • 9 Thanks
    jez33
    • #9
    • 8th May 18, 10:00 PM
    • #9
    • 8th May 18, 10:00 PM
    Thanks for the input every one. I spose now were thinking that it's a shame we can only be told 17 hours before as it limits your chances of finding alternative flights or even train all the way ect
    • soolin
    • By soolin 9th May 18, 8:31 AM
    • 61,201 Posts
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    soolin
    Thanks for the input every one. I spose now were thinking that it's a shame we can only be told 17 hours before as it limits your chances of finding alternative flights or even train all the way ect
    Originally posted by jez33
    Some of these strikes are very last minute. I got caught up in the French air traffic control strike in March, sat on the tarmac at Fuerteventura airport for over 2 hours and eventually Captain took a slightly longer route back to avoid issues.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • jez33
    • By jez33 9th May 18, 10:21 PM
    • 44 Posts
    • 9 Thanks
    jez33
    Some of these strikes are very last minute. I got caught up in the French air traffic control strike in March, sat on the tarmac at Fuerteventura airport for over 2 hours and eventually Captain took a slightly longer route back to avoid issues.
    Originally posted by soolin
    Oh well I suppose we should be thankfull we didn't drive all the way to Stansted on Tuesday only to be turned back.. let's hope we can eventually go Thursday eve...
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