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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 3rd May 18, 12:20 PM
    • 9,267Posts
    • 22,120Thanks
    MSE Andrea
    Help shape the future of our Forum
    • #1
    • 3rd May 18, 12:20 PM
    Help shape the future of our Forum 3rd May 18 at 12:20 PM
    Update 16 May 2018:

    The survey is closing today. Thank you to everyone who's given us feedback on this. It's been very helpful!

    ----

    Hi everyone!

    We!!!8217;re running a consultation looking into ways to improve the Forum for everyone, whether you!!!8217;re a long time and/or regular forum poster, someone who posts just a couple of times a month or someone who never posts but lurks instead.

    We!!!8217;d like to gauge your thoughts on what you!!!8217;re looking for from the Forum and what is important to you in a brief survey. It should take no more than 5-10 minutes to complete although the more feedback you can give us the more help it will be.

    The survey is anonymous and does not collect your IP address.




    Thank you in advance to anyone who feeds back in it.
    Last edited by MSE Andrea; 16-05-2018 at 10:25 AM.
    Could you do with a Money Makeover?


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Page 2
    • John Gray
    • By John Gray 4th May 18, 1:29 PM
    • 5,300 Posts
    • 3,110 Thanks
    John Gray
    At least they still kept the option of the green version of the forums, which all right-thinking individuals probably still use!
    • J B
    • By J B 4th May 18, 4:00 PM
    • 3,056 Posts
    • 1,098 Thanks
    J B
    Another random thought - how many users actually look in this section of the forum?

    How many surveys will be completed?

    • StumpyPumpy
    • By StumpyPumpy 4th May 18, 5:00 PM
    • 1,304 Posts
    • 3,542 Thanks
    StumpyPumpy
    Another random thought - how many users actually look in this section of the forum?
    How many surveys will be completed?
    Originally posted by J B
    I don't look in this section of the forum, but there was a banner announcement on other sections I do visit about it.


    SP
    Come on people, it's not difficult: lose means to be unable to find, loose means not being fixed in place. So if you have a hole in your pocket you might lose your loose change.
    • MothballsWallet
    • By MothballsWallet 5th May 18, 9:45 AM
    • 12,687 Posts
    • 17,240 Thanks
    MothballsWallet
    I wonder why so many companies use Surveymonkey for feedback surveys?

    I've always found their survey engine to be limited in what it can and can't do compared to what can be done.
    Always ask yourself one question: What would Gibbs do?
    I live in the UK City of Culture 2021
    I had to put mothballs in my wallet - the moths had learned the PINs to my cards...
    • adonis
    • By adonis 5th May 18, 8:25 PM
    • 806 Posts
    • 759 Thanks
    adonis
    are you sure that survey monkey stores the data in a secure EU Harbour ?
    Originally posted by jevoudrais
    Looking at that survey they are out of the Harbour in a force nine gale,

    I gave up filling it in.
    • LHW99
    • By LHW99 5th May 18, 10:28 PM
    • 1,528 Posts
    • 1,415 Thanks
    LHW99
    I doubt if I would have picked any of the options on that question had they not been compulsory
    Looking at that survey they are out of the Harbour in a force nine gale,

    I gave up filling it in.
    I'm not really interested in any of the options in Q5. The survey won't let you go past if you leave some blank, and you can't rank 2 or 3 and put all the others at 10.
    So sorry MSE, I gave up. You'll have to think of something better to get opinions - or hey - how about starting a thread to ask people - and then reading it!
    • J B
    • By J B 5th May 18, 10:55 PM
    • 3,056 Posts
    • 1,098 Thanks
    J B
    You'll have to think of something better to get opinions - or hey - how about starting a thread to ask people - and then reading it!
    Originally posted by LHW99
    Now, that IS a good idea!
    • Zanderman
    • By Zanderman 6th May 18, 9:16 AM
    • 1,860 Posts
    • 4,563 Thanks
    Zanderman
    Agree with all who say it's a problem survey. Needs deleting and starting again.

    So that's a 2/10 from me MSE Forum team, you could do (much) better with a little thought.
    • MrsLurcherwalker
    • By MrsLurcherwalker 6th May 18, 4:16 PM
    • 12,823 Posts
    • 177,202 Thanks
    MrsLurcherwalker
    haven't done the survey but in answer to the question how to shape the future please could you consider

    1) Stopping the auto deletion of our long running threads on the OS boards as this is happening with increasing regularity OR find a way to restore them as they usually have useful content such as recipes etc. and it's gone forever according to infrequent replies given when the when the question 'why' is asked.

    2) If these deletions are due to excessive 'SPAM' reports find out who is reporting posts as 'SPAM when they aren't and if it's a deliberate action by a single website perhaps give them their marching orders.

    3) Please give us 'real' answers when we have queries, 'We can't do anything about it' without the explanation of why is most annoying.


    Having said all that I am appreciative of the fact that all of you board guides do this for free and aren't on line 24/24 and are subject to rules and regulations and legal issues that we aren't necessarily aware of so thanks for ALL your hard work which keeps these OS Boards running for us to support and help each other and generally make life nicer all round, and also make us all smile on sad and sorry days.
    Thumpers mum was right - if you can't find anything nice to say don't say anything at all!
    • spenderdave
    • By spenderdave 6th May 18, 5:53 PM
    • 450 Posts
    • 262 Thanks
    spenderdave
    I had a quick look but survey monkey seems broken in Palemoon in that I can't get any of the box selections to stick. I was hoping it was about the forum and the recent changes to skins etc which we all had problems with. But no, it is more on how I use it for my financial needs, many of the questions are irrelevant to me. I may have another go later but there again I may not.
    • w06
    • By w06 7th May 18, 7:59 AM
    • 762 Posts
    • 1,082 Thanks
    w06
    Appallingly designed survey. Gave up

    Sorting out moderation, and yes it is a moderated site, calling the moderators board guides doesn't mean they're not moderators, should be a priority
    • forgotmyname
    • By forgotmyname 7th May 18, 8:01 AM
    • 28,002 Posts
    • 11,379 Thanks
    forgotmyname
    Staff interaction in my experience has been poor...

    One removed a post where i was polite and said no they cannot do that, it would be fraud. The person that replied after me was far more abrupt and quite nasty about it. I asked if they removed the wrong post and rather than admit they were wrong they said i could report that post i i wished to. And then threatened to PPR me.

    Recently i asked a question having dealt with 2 companies and asked if anyone had received any dodgy calls after dealing with either of them and it appears to have been edited. Not by me.

    And oh my god the SPAM... Before they think of anything they need to address that. I had reported a lot of spam before, but now i dont bother and i spend far less time on here than i used to because of it.

    Whats the point in clicking the spam button if the system still allows them to create 20+ spam posts??

    If a new user is marked as spam even once their post should be hidden instantly and viewed before being allowed back. If a user marks non spam posts then that option should be removed from them.

    And dont let new accounts mark posts as spam.. Pre-empt that for them.

    From the comments im wondering how long it is before the adverts start.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • maman
    • By maman 7th May 18, 12:51 PM
    • 18,740 Posts
    • 111,952 Thanks
    maman
    haven't done the survey but in answer to the question how to shape the future please could you consider

    1) Stopping the auto deletion of our long running threads on the OS boards as this is happening with increasing regularity OR find a way to restore them as they usually have useful content such as recipes etc. and it's gone forever according to infrequent replies given when the when the question 'why' is asked.

    2) If these deletions are due to excessive 'SPAM' reports find out who is reporting posts as 'SPAM when they aren't and if it's a deliberate action by a single website perhaps give them their marching orders.

    3) Please give us 'real' answers when we have queries, 'We can't do anything about it' without the explanation of why is most annoying.


    Having said all that I am appreciative of the fact that all of you board guides do this for free and aren't on line 24/24 and are subject to rules and regulations and legal issues that we aren't necessarily aware of so thanks for ALL your hard work which keeps these OS Boards running for us to support and help each other and generally make life nicer all round, and also make us all smile on sad and sorry days.
    Originally posted by MrsLurcherwalker

    I do hope nobody has taken this as a criticism of board guides.


    This is about the MSEWhovever people (I'm assuming employees) who start threads (or surveys) then disappear with no feedback.
    • MrsLurcherwalker
    • By MrsLurcherwalker 7th May 18, 4:53 PM
    • 12,823 Posts
    • 177,202 Thanks
    MrsLurcherwalker
    Certainly NOT meant as criticism in any way and is meant to just say thanks for the work the guides do which enables all of us to keep using the threads. I think the guides deserve big thanks NOT criticism! perhaps I should have worded it differently and said that the guides work in an unpaid and voluntary capacity giving up their own free time to let us have these boards to use to chat to each other, definitely not meant in a critical way and I apologise if it comes over that way.
    Last edited by MrsLurcherwalker; 07-05-2018 at 5:21 PM.
    Thumpers mum was right - if you can't find anything nice to say don't say anything at all!
    • maman
    • By maman 7th May 18, 7:32 PM
    • 18,740 Posts
    • 111,952 Thanks
    maman
    Certainly NOT meant as criticism in any way and is meant to just say thanks for the work the guides do which enables all of us to keep using the threads. I think the guides deserve big thanks NOT criticism! perhaps I should have worded it differently and said that the guides work in an unpaid and voluntary capacity giving up their own free time to let us have these boards to use to chat to each other, definitely not meant in a critical way and I apologise if it comes over that way.
    Originally posted by MrsLurcherwalker
    Sorry but I didn't mean to criticise your post.

    What I meant is that I agree with your comment about the board guides and hope they don't think the criticism in this thread is about them.

    It's about the mse employed people who start threads just like this one and then disappear!
    • MSE Andrea
    • By MSE Andrea 8th May 18, 12:33 PM
    • 9,267 Posts
    • 22,120 Thanks
    MSE Andrea
    Thank you very much for your feedback everyone. We're reading through it and are taking note.

    We want all feedback, whatever form it takes (as long as it's polite of course ).

    And yes, Board Guides are our fabulous volunteers, helping us keep the Forum running smoothly but they don't see or deal with reports about Forum posts.

    Thank you again!

    Andrea
    Could you do with a Money Makeover?


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    • J B
    • By J B 8th May 18, 9:52 PM
    • 3,056 Posts
    • 1,098 Thanks
    J B
    Thank you very much for your feedback everyone. We're reading through it and are taking note.
    Originally posted by MSE Andrea
    So, are you planning to do anything about your silly apostrophe problem?
    • joeypesci
    • By joeypesci 9th May 18, 12:17 AM
    • 510 Posts
    • 187 Thanks
    joeypesci
    Not bothered about staff engagement as this place is free so we can't expect that. But, survey's like this suggest the owners of Money Saving Expert are looking at cost cutting and the forum would be a place to cut costs. Future Publishing did this with the PC Format forum. Moved it to another setup because they couldn't be bother to manage its old setup which worked fine, then it died. No one posted anymore, the new forum was totally broken and then in 2015 the magazine died as well.

    Money Saving site won't go but I fear this is the beginning of the end of the forum. This is just them pretending they actually care what their users think.
    • suki1964
    • By suki1964 9th May 18, 1:02 AM
    • 11,407 Posts
    • 30,599 Thanks
    suki1964
    Where does one start?

    Spam, the spam is getting worse, there seems to be no system at all other then relying on members hitting the spam button to stop it. Its not working, money needs to be spent

    The banning of members for extremely minor offences. You have lost so many qualified helpful people who gave their time and expertise for free because all someone had to do was report a post that may not have been what they wanted to hear, and bang, yellow card, bang another and bang a ban


    Allowing people to have more then one account, this causes untold problems with disruptive malicious posters disrupting the boards and reporting willy nilly

    These things stop people posting. I myself barely post now just in case someone takes offence and I get yet another ban, one I won't get back from

    Gagging your users isn't working for the forum. Footfall is definitely down. Yes I know DT and the Arms aren't your priority, but it was a place to hang out and have a bit of banter or robust discussion between doing the helpful bit on other boards, they are both dying a slow death

    Some of your board guides need to be retrained. You have one who is so rude and scathing to posters that if they weren't a board guide they would have been banned years ago. You have others who delete posts willy nilly, posts that have nothing rude or against the rules in them whatsoever. We have threads pulled for the same reasons - the board guides don't like them so they go

    Or do you really have a moderating team reading 24/7 that are quick on the ball for that, yet leave the most obscene reported posts sitting for hours?

    There is no constancy across the boards whatsoever
    if you lend someone 20 and never see that person again, it was probably worth it
    • NeilCr
    • By NeilCr 9th May 18, 7:48 AM
    • 2,406 Posts
    • 3,365 Thanks
    NeilCr
    Appallingly designed survey. Gave up

    Sorting out moderation, and yes it is a moderated site, calling the moderators board guides doesn't mean they're not moderators, should be a priority
    Originally posted by w06

    This.

    The survey doesn't really apply to me, much. I use the forum because there are a lot of topics under one roof and I can dip in and out of boards. For specialist advice I use specialist forums.

    The forum definitely suffers from the amount of disruption caused by spammers and trolls and the, seemingly, inconsistent moderation. And I agree with w06, the forum is moderated (by MSE staff) whatever anyone says.

    I don't really see much point of a (poorly designed) survey when you have a Site Feedback board where people have been raising these sort of issues for a while.

    Sort out how the forum is managed and the rest will flow.
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