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  • FIRST POST
    • Labinopper
    • By Labinopper 2nd May 18, 11:57 AM
    • 18Posts
    • 12Thanks
    Labinopper
    Parents bought a new car on Motability, now they want to cancel?!
    • #1
    • 2nd May 18, 11:57 AM
    Parents bought a new car on Motability, now they want to cancel?! 2nd May 18 at 11:57 AM
    Hi there,

    Clarity Update: Volkswagen want to cancel, not my parents

    I'd like to start by saying I'm not too sure if this is the correct place, or whether there is a more relevant section for Consumer Law things which I assume this is a case of, feel free to advice if this is in the wrong place. Thanks.

    So the story is, my step dad is entitled to a Motability car, and has recently bought a new Scooter to get about on, due to living in a hilly area they were told to get an 8mph one instead of a 4mph which makes it much more bulky and few cars could fit it in comfortably. They settled on a vehicle with Volkswagen and signed a Vehicle Order Form on the 12th of April which clearly states at the bottom "This document contains the terms of a contract and includes the T&Cs attached. Please sign this document only if you wish to be legally bound" At which point both my step dad and the business manager have signed.

    Fast forward 3 weeks and they receive a phone call stating that the specific engine is no longer being produced so they can't have the vehicle. They then went on to offer the next closest vehicle, however the Deposit on their original one was 799, and the deposit on their offered vehicle is over 3,000, which is obviously a ludicrous amount for someone to have to hand when they rely on Disability Living.

    They have already agreed to return their current vehicle, which means this could now result in them having no access to any vehicle due to this situation.

    The same vehicle with any different engine size is not covered by the Motability scheme which does mean that this 3,000 deposit one is the closest match.

    My query is can they do that just like that? Cancel order's so willingly whilst having a contract to provide it? I have read through the T&Cs and the only relevant bit states that if the manufacture ceases to make goods of that type they may cancel the contract, but in this case the contract is with the manufacture, and there are the exact same vehicles that they could offer, with slightly more power, but because they aren't on Motability they don't have the option for those.

    Any help you guys can offer will be greatly appreciated as you can imagine this is causing concern for both my parents. Also any further information that may be needed feel free to ask

    Thanks
    Andy.
    Last edited by Labinopper; 02-05-2018 at 12:06 PM.
Page 1
    • Ganga
    • By Ganga 2nd May 18, 12:41 PM
    • 1,132 Posts
    • 583 Thanks
    Ganga
    • #2
    • 2nd May 18, 12:41 PM
    • #2
    • 2nd May 18, 12:41 PM
    Hi there,

    Clarity Update: Volkswagen want to cancel, not my parents

    I'd like to start by saying I'm not too sure if this is the correct place, or whether there is a more relevant section for Consumer Law things which I assume this is a case of, feel free to advice if this is in the wrong place. Thanks.

    So the story is, my step dad is entitled to a Motability car, and has recently bought a new Scooter to get about on, due to living in a hilly area they were told to get an 8mph one instead of a 4mph which makes it much more bulky and few cars could fit it in comfortably. They settled on a vehicle with Volkswagen and signed a Vehicle Order Form on the 12th of April which clearly states at the bottom "This document contains the terms of a contract and includes the T&Cs attached. Please sign this document only if you wish to be legally bound" At which point both my step dad and the business manager have signed.

    Fast forward 3 weeks and they receive a phone call stating that the specific engine is no longer being produced so they can't have the vehicle. They then went on to offer the next closest vehicle, however the Deposit on their original one was 799, and the deposit on their offered vehicle is over 3,000, which is obviously a ludicrous amount for someone to have to hand when they rely on Disability Living.

    They have already agreed to return their current vehicle, which means this could now result in them having no access to any vehicle due to this situation.

    The same vehicle with any different engine size is not covered by the Motability scheme which does mean that this 3,000 deposit one is the closest match.

    My query is can they do that just like that? Cancel order's so willingly whilst having a contract to provide it? I have read through the T&Cs and the only relevant bit states that if the manufacture ceases to make goods of that type they may cancel the contract, but in this case the contract is with the manufacture, and there are the exact same vehicles that they could offer, with slightly more power, but because they aren't on Motability they don't have the option for those.

    Any help you guys can offer will be greatly appreciated as you can imagine this is causing concern for both my parents. Also any further information that may be needed feel free to ask

    Thanks
    Andy.
    Originally posted by Labinopper
    If they do not make that particular car anymore due to engine change then it is impossible for them to suppl one and i guess they will not supply a higher priced car for the same price,can they not get a different car from another manafacturer.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • marlot
    • By marlot 2nd May 18, 12:49 PM
    • 3,525 Posts
    • 2,637 Thanks
    marlot
    • #3
    • 2nd May 18, 12:49 PM
    • #3
    • 2nd May 18, 12:49 PM
    Can you ring some other dealers and see if someone has one in stock?
    • Inner Zone
    • By Inner Zone 2nd May 18, 1:34 PM
    • 2,204 Posts
    • 1,249 Thanks
    Inner Zone
    • #4
    • 2nd May 18, 1:34 PM
    • #4
    • 2nd May 18, 1:34 PM
    I though you leased cars not purchased them through Motability.

    Surely the next step would be to speak to Motability and cancel the return of the current (lease?) car and get their advice.
    • Labinopper
    • By Labinopper 2nd May 18, 1:35 PM
    • 18 Posts
    • 12 Thanks
    Labinopper
    • #5
    • 2nd May 18, 1:35 PM
    • #5
    • 2nd May 18, 1:35 PM
    If they do not make that particular car anymore due to engine change then it is impossible for them to suppl one and i guess they will not supply a higher priced car for the same price,can they not get a different car from another manafacturer.
    Originally posted by Ganga
    While they can the process to this point has taken around 8 weeks. They aren't particularly mobile, and live remotely so can't just go to the garage on any given day, they need to be having an exceptionally good day to warrant even that small level of walking with crutches as their current car can't fit the mobility scooter.

    As they've made the arrangements to return their current vehicle if they have to repeat the process it will result in them being around 8 weeks without a vehicle and as stated they live in the middle of nowhere (closest superstore is around 10 miles away) which is the main problem.

    Can Volkswagen promise a motability vehicle then 3 weeks later change their mind? I appreciate discontinuing a car, but surely you honour any agreements made prior to stopping the manufacture? A vehicle is their lifeline and due to deteriating conditions it is becoming even more important.

    This is causing them totally unnessercary stress and is in my opinion totally unacceptable in that they should have stopped the sale of the vehicle before the manufacture of this vehicle.
    • Oakdene
    • By Oakdene 2nd May 18, 1:38 PM
    • 2,348 Posts
    • 8,538 Thanks
    Oakdene
    • #6
    • 2nd May 18, 1:38 PM
    • #6
    • 2nd May 18, 1:38 PM
    Can Volkswagen promise a motability vehicle then 3 weeks later change their mind? I appreciate discontinuing a car, but surely you honour any agreements made prior to stopping the manufacture? A vehicle is their lifeline and due to deteriating conditions it is becoming even more important.

    This is causing them totally unnessercary stress and is in my opinion totally unacceptable in that they should have stopped the sale of the vehicle before the manufacture of this vehicle.
    Originally posted by Labinopper
    Perhaps what had happened was that there were a few of the vehicle your folks were wanting dotted around the UK at various dealerships & when the time came they (VW Dealership your folks went to) were unable to get any of them as they'd been sold by the other dealerships?
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydion ddolen,
    Dau enaid ond un taith.


    • gettingtheresometime
    • By gettingtheresometime 2nd May 18, 1:41 PM
    • 3,824 Posts
    • 9,678 Thanks
    gettingtheresometime
    • #7
    • 2nd May 18, 1:41 PM
    • #7
    • 2nd May 18, 1:41 PM
    Personally I would ring motability and ask their advice on the situation - it can't be the first time that this has happened.


    Secondly if your parents plan on getting the other VW & the return on the present car can't be stopped, then you need to speak to the dealership....I seem to remember that mobility customers are practically guaranteed a curtsey car when their motability vehicle is in for a service so perhaps they can arrange something for your parents
    Last edited by gettingtheresometime; 02-05-2018 at 1:44 PM.
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • esmerobbo
    • By esmerobbo 2nd May 18, 3:24 PM
    • 4,724 Posts
    • 6,199 Thanks
    esmerobbo
    • #8
    • 2nd May 18, 3:24 PM
    • #8
    • 2nd May 18, 3:24 PM
    Have they considered an adapted car it they cant find a standard car to suit?
    • timwalker
    • By timwalker 2nd May 18, 8:39 PM
    • 10 Posts
    • 3 Thanks
    timwalker
    • #9
    • 2nd May 18, 8:39 PM
    • #9
    • 2nd May 18, 8:39 PM
    They will have agreed an early termination of their current vehicle with Motability. This can easily be undone with a phone call so they shouldn!!!8217;t stress about it.
    There are supply issues with VW Diesel engines, as production rolls into the latest emissions engines. This will be the problem I suspect.

    I don!!!8217;t work for Motability or VW, but work with both on a daily basis so have a bit of knowledge!
    • spiro
    • By spiro 3rd May 18, 3:30 PM
    • 5,955 Posts
    • 2,852 Thanks
    spiro
    If I've read you post your step dad is changing his car and his scooter but bought the new large scooter (which won't fit in his existing car) before taking delivery of a car that will take it. No disrespect to him but that seems a bit back to front. If he had done it the other way round the issue you have would not be a problem.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • Robisere
    • By Robisere 3rd May 18, 3:43 PM
    • 2,310 Posts
    • 3,114 Thanks
    Robisere
    It is perfectly possible to buy a car through Motability, using and if necessary, adding to the payments. However this loses quite a few free features, including servicing, all tyres and insurance.

    But it does sound like a lease, in which case your parents can ask to extend the lease for the current car until the situation is sorted. They can also detail the situation that VW have caused, and ask if they can move to other dealerships and check out other cars. The Motablility website has all types and models to look at and then try out at other dealers.

    The key is to contact Motability, who are incredibly helpful. I have just been allowed to cancel my current car and downsize, for serious medical reasons. Good luck!
    I think this job really needs
    a much bigger hammer.
    • sheramber
    • By sheramber 3rd May 18, 6:56 PM
    • 4,852 Posts
    • 3,638 Thanks
    sheramber
    What do you expect the manufacturer to do if the car is no longer produced?

    If the slightly more powerful cars are not available on Motability there is not much the manufacturer can do.
    The scheme is run by Motability and they will decide what cars are available.
    • daveyjp
    • By daveyjp 3rd May 18, 10:11 PM
    • 7,580 Posts
    • 6,102 Thanks
    daveyjp
    VW change their engines more often than should be necessary for a supposedly premium brand.

    Unfortunately they just aren't very good at engine design so are constantly having to make changes to try and produce a range of which doesn't cost them a fortune in warranty claims.
    • Smogboy
    • By Smogboy 8th May 18, 4:40 PM
    • 3 Posts
    • 0 Thanks
    Smogboy
    Motability do have a second arm to them which is a charitable grant of the advance payment.

    The criteria is strict and these grants are means tested but if that particular vehicle was the only one then provided met the criteria/means test then motability may fund it.

    However if motability said well there's a Peugeot that would do the exact same with a 1500 advanced payment over a 2000 advanced payment be they would only offer the 1500.

    There is however a 8 week processing time on those as well but it can be worth doing.

    Friends of mine a large family needing a 7 seater but also requiring boot space for a wheelchair recently managed to get the advanced payment for the Skoda kodiaq paid for them as no way could they find the 2750 needed and there was no other alternate having tried the wheelchair in a galaxy and Sharan etc
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