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  • FIRST POST
    • Forest11
    • By Forest11 30th Apr 18, 12:27 PM
    • 36Posts
    • 5Thanks
    Forest11
    British Gas refusing to send paper letters
    • #1
    • 30th Apr 18, 12:27 PM
    British Gas refusing to send paper letters 30th Apr 18 at 12:27 PM
    My parent's who do not use a computer but do have an email address have been unable to get British Gas to send them their Home care agreement by post - three times they have phoned and three times it's been sent again by Email and not by Post. Should they quit?
    They never actually gave British Gas their email by the way - I think it was given when ordering a Free Carbon Monoxide alarm.
Page 1
    • spiro
    • By spiro 7th May 18, 11:48 AM
    • 5,977 Posts
    • 2,862 Thanks
    spiro
    • #2
    • 7th May 18, 11:48 AM
    • #2
    • 7th May 18, 11:48 AM
    If you have an email address more companies are only sending contracts by email. As an example I recently renewed my Vodafone contract in one of their shops and was advised they are now paperless and the only way you get a copy of the contract was via emai.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • venison
    • By venison 9th May 18, 11:12 PM
    • 2,358 Posts
    • 2,596 Thanks
    venison
    • #3
    • 9th May 18, 11:12 PM
    • #3
    • 9th May 18, 11:12 PM
    Never had a problem getting the a paper version and I'm online for most things. Write to them.
    Former Board Guide
    • Flt. Lt. Biggles
    • By Flt. Lt. Biggles 10th May 18, 11:51 AM
    • 75 Posts
    • 22 Thanks
    Flt. Lt. Biggles
    • #4
    • 10th May 18, 11:51 AM
    • #4
    • 10th May 18, 11:51 AM
    My parent's who do not use a computer but do have an email address have been unable to get British Gas to send them their Home care agreement by post - three times they have phoned and three times it's been sent again by Email and not by Post. Should they quit?
    Originally posted by Forest11
    If your parents do not have an email address, who are British Gas emailing your parents contract to?

    Complain to the ICO.

    They never actually gave British Gas their email by the way - I think it was given when ordering a Free Carbon Monoxide alarm.
    Originally posted by Forest11
    Whose email address did your parents provide when their ordered a Free Carbon Monoxide alarm?

    Did the email account holder know and approve that?
    Can't your parents get that account holder to now provide them with a copy of the email that has been sent 3 times???
    Last edited by Flt. Lt. Biggles; 10-05-2018 at 11:54 AM.
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