Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Forest11
    • By Forest11 30th Apr 18, 12:27 PM
    • 24Posts
    • 2Thanks
    Forest11
    British Gas refusing to send paper letters
    • #1
    • 30th Apr 18, 12:27 PM
    British Gas refusing to send paper letters 30th Apr 18 at 12:27 PM
    My parent's who do not use a computer but do have an email address have been unable to get British Gas to send them their Home care agreement by post - three times they have phoned and three times it's been sent again by Email and not by Post. Should they quit?
    They never actually gave British Gas their email by the way - I think it was given when ordering a Free Carbon Monoxide alarm.
Page 1
    • spiro
    • By spiro 7th May 18, 11:48 AM
    • 5,929 Posts
    • 2,842 Thanks
    spiro
    • #2
    • 7th May 18, 11:48 AM
    • #2
    • 7th May 18, 11:48 AM
    If you have an email address more companies are only sending contracts by email. As an example I recently renewed my Vodafone contract in one of their shops and was advised they are now paperless and the only way you get a copy of the contract was via emai.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • venison
    • By venison 9th May 18, 11:12 PM
    • 2,036 Posts
    • 2,185 Thanks
    venison
    • #3
    • 9th May 18, 11:12 PM
    • #3
    • 9th May 18, 11:12 PM
    Never had a problem getting the a paper version and I'm online for most things. Write to them.
    Ex Board Guide
    • Flt. Lt. Biggles
    • By Flt. Lt. Biggles 10th May 18, 11:51 AM
    • 76 Posts
    • 22 Thanks
    Flt. Lt. Biggles
    • #4
    • 10th May 18, 11:51 AM
    • #4
    • 10th May 18, 11:51 AM
    My parent's who do not use a computer but do have an email address have been unable to get British Gas to send them their Home care agreement by post - three times they have phoned and three times it's been sent again by Email and not by Post. Should they quit?
    Originally posted by Forest11
    If your parents do not have an email address, who are British Gas emailing your parents contract to?

    Complain to the ICO.

    They never actually gave British Gas their email by the way - I think it was given when ordering a Free Carbon Monoxide alarm.
    Originally posted by Forest11
    Whose email address did your parents provide when their ordered a Free Carbon Monoxide alarm?

    Did the email account holder know and approve that?
    Can't your parents get that account holder to now provide them with a copy of the email that has been sent 3 times???
    Last edited by Flt. Lt. Biggles; 10-05-2018 at 11:54 AM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

89Posts Today

1,474Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin