Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • AJ16
    • By AJ16 29th Apr 18, 6:58 PM
    • 115Posts
    • 53Thanks
    AJ16
    Parking Eye says receipt not to landowners's discretionary criteria.
    • #1
    • 29th Apr 18, 6:58 PM
    Parking Eye says receipt not to landowners's discretionary criteria. 29th Apr 18 at 6:58 PM
    My son got ticketed at a small open air retail car park on 16th February for being 18mins over the 2hr limit, it was in the evening, the businesses on the park are all national outlets e.g. Lidl, Home Bargains, Travel Lodge & Wetherspoons where he was that evening. The PPC had only recently taken over, poor signage etc. We duly contested with the usual formal letter based on previous cases and pointed out their signage failings, of course they ignored that and said 'tough' the only way you might be able to appeal to our better nature would be if you could send us evidence of making a purchase, he sent them the receipt, however they responded by saying that it did not accord with the discretionary criteria of the landowner so the charge is still due! They did not say what this mysterious criteria is.

    Would we be right in thinking that this is a daft thing to say as it seems that they are saying that the landowner is party to the PCN. Surely the PPC can't issue a PCN and then say that the landowner is involved? What do you think?

    We spoke to Wetherspoons yesterday and they were not happy when the PPC took over and imposed a 2hr limit on their customers, they now have a system for customers to enter their reg numbers on an iPad on the bar, but that didn't start until 16 March.

    We will go down the POPLA route of course (sigh) but it would be good to get your views.

    Thanks
Page 1
    • Coupon-mad
    • By Coupon-mad 29th Apr 18, 7:01 PM
    • 59,523 Posts
    • 72,701 Thanks
    Coupon-mad
    • #2
    • 29th Apr 18, 7:01 PM
    • #2
    • 29th Apr 18, 7:01 PM
    Get Wetherspoons to put that in writing, if he can. And could he not have shown all his friends' receipts to show how much the party spent?
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Castle
    • By Castle 29th Apr 18, 7:16 PM
    • 1,818 Posts
    • 2,486 Thanks
    Castle
    • #3
    • 29th Apr 18, 7:16 PM
    • #3
    • 29th Apr 18, 7:16 PM
    18 minutes will be within the two grace periods.
    • twhitehousescat
    • By twhitehousescat 29th Apr 18, 7:21 PM
    • 1,579 Posts
    • 2,070 Thanks
    twhitehousescat
    • #4
    • 29th Apr 18, 7:21 PM
    • #4
    • 29th Apr 18, 7:21 PM
    My son got ticketed at a small open air retail car park on 16th February for being 18mins over the 2hr limit, it was in the evening, the businesses on the park are all national outlets e.g. Lidl, Home Bargains, Travel Lodge & Wetherspoons where he was that evening. The PPC had only recently taken over, poor signage etc. We duly contested with the usual formal letter based on previous cases and pointed out their signage failings, of course they ignored that and said 'tough' the only way you might be able to appeal to our better nature would be if you could send us evidence of making a purchase, he sent them the receipt, however they responded by saying that it did not accord with the discretionary criteria of the landowner so the charge is still due! They did not say what this mysterious criteria is.

    Would we be right in thinking that this is a daft thing to say as it seems that they are saying that the landowner is party to the PCN. Surely the PPC can't issue a PCN and then say that the landowner is involved? What do you think?

    We spoke to Wetherspoons yesterday and they were not happy when the PPC took over and imposed a 2hr limit on their customers, they now have a system for customers to enter their reg numbers on an iPad on the bar, but that didn't start until 16 March.

    We will go down the POPLA route of course (sigh) but it would be good to get your views.

    Thanks
    Originally posted by AJ16

    QED , you were asked for a receipt of purchase , you provided one , complain (complete with PE paperwork) that you DID provide a receipt of purchase

    by reading your dates , did PE actually provide a popla code within 35 days or so?
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • twhitehousescat
    • By twhitehousescat 29th Apr 18, 10:46 PM
    • 1,579 Posts
    • 2,070 Thanks
    twhitehousescat
    • #5
    • 29th Apr 18, 10:46 PM
    • #5
    • 29th Apr 18, 10:46 PM
    is the amout you have to spend or in PE speak " the discretionary criteria of the landowner" clearly displayed on the signage


    thought not , complain to BPA that they are setting conditions that are not clearly shown on signage


    what next , next week , no red cars on a tuesday afternoon?
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • Coupon-mad
    • By Coupon-mad 29th Apr 18, 11:34 PM
    • 59,523 Posts
    • 72,701 Thanks
    Coupon-mad
    • #6
    • 29th Apr 18, 11:34 PM
    • #6
    • 29th Apr 18, 11:34 PM
    Try another Manager or Head Office, like WapChimney did here:

    http://forums.pepipoo.com/index.php?showtopic=119696
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • AJ16
    • By AJ16 30th Apr 18, 12:05 AM
    • 115 Posts
    • 53 Thanks
    AJ16
    • #7
    • 30th Apr 18, 12:05 AM
    • #7
    • 30th Apr 18, 12:05 AM
    Get Wetherspoons to put that in writing, if he can. And could he not have shown all his friends' receipts to show how much the party spent?
    Originally posted by Coupon-mad
    Thanks we will do that.
    • AJ16
    • By AJ16 30th Apr 18, 12:08 AM
    • 115 Posts
    • 53 Thanks
    AJ16
    • #8
    • 30th Apr 18, 12:08 AM
    • #8
    • 30th Apr 18, 12:08 AM
    QED , you were asked for a receipt of purchase , you provided one , complain (complete with PE paperwork) that you DID provide a receipt of purchase

    by reading your dates , did PE actually provide a popla code within 35 days or so?
    Originally posted by twhitehousescat
    The first letter allowed an extension to the appeal period, the second letter that arrived last week was the rejection and it contained the POPLA code so it was within 35 days.
    • AJ16
    • By AJ16 30th Apr 18, 12:09 AM
    • 115 Posts
    • 53 Thanks
    AJ16
    • #9
    • 30th Apr 18, 12:09 AM
    • #9
    • 30th Apr 18, 12:09 AM
    is the amout you have to spend or in PE speak " the discretionary criteria of the landowner" clearly displayed on the signage


    thought not , complain to BPA that they are setting conditions that are not clearly shown on signage


    what next , next week , no red cars on a tuesday afternoon?
    Originally posted by twhitehousescat
    no sign anywhere re the discretionary criteria.
    • Coupon-mad
    • By Coupon-mad 30th Apr 18, 12:22 AM
    • 59,523 Posts
    • 72,701 Thanks
    Coupon-mad
    There never is, but that doesn't win at this POPLA service (ironically, it DID win once in a case I tried using the old POPLA service).
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • AJ16
    • By AJ16 30th Apr 18, 12:13 PM
    • 115 Posts
    • 53 Thanks
    AJ16
    Ha, they make it up as they go along! Incidentally does the grace period route still get results? Castle put about being 18mins over the 2 hours being within limits, I can see the 10mins allowance for exiting on the BPA Code of Practice but not sure how that combines with any allowance for parking after being 'snapped' on entry.
    • Umkomaas
    • By Umkomaas 30th Apr 18, 1:56 PM
    • 18,392 Posts
    • 29,117 Thanks
    Umkomaas
    Incidentally does the grace period route still get results? Castle put about being 18mins over the 2 hours being within limits, I can see the 10mins allowance for exiting on the BPA Code of Practice but not sure how that combines with any allowance for parking after being 'snapped' on entry.
    As long as you calculate it correctly, 18 minutes can fall within the GP criteria.

    So, the entry photo is just that. It's not a snap of the vehicle parking, that comes after the driver has:

    1. Orientated him/herself with the layout of the car park

    2. Driven around to find a suitable parking space (not every parking space is wide enough if other cars have 'pinched an inch')

    3. Manoeuvred into the space.

    4. Exited the car, walked over to the signs (helpful to build up the minutes if there are signs with differing words on parking, because there's a need to read each to make sure the driver is fully aware of the conditions).

    5. If it's a P&D car park, walked to the ticket machine, read the instructions, purchased the ticket.

    6. Walked back to vehicle, stuck ticket on dash board, locked the vehicle's door

    PARKING HAS NOW JUST COMMENCED!

    The BPA Code of Practice allows a 'reasonable time' for all the actions required prior to 'parking', and can easily consume at least 8 minutes.

    Then build a similar picture for the minimum allowance of 10 minutes to exit the car park.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • nosferatu1001
    • By nosferatu1001 30th Apr 18, 2:22 PM
    • 2,851 Posts
    • 3,546 Thanks
    nosferatu1001
    they MUSt give suitbale time to park, find signs, read, and decide to accept them.
    This is seperate to the time at the end.
    • AJ16
    • By AJ16 12th May 18, 7:20 AM
    • 115 Posts
    • 53 Thanks
    AJ16
    This is still rumbling on. Wetherspoons confirmed the visit and the purchase, this response was sent to PE but surprise, surprise they said that "..this does not meet the discretionary criteria set by the landowner in this case." Of course they omitted to say what those criteria are!

    We have gone back to Wetherspoons HQ to let them know this and requested that they ask PE to cancel the PCN. Hopefully we should hear back in the next few days, meanwhile in the PE rejection letter on 25 April we were offered a POPLA code, I've attached redacted he letter here, it doesn't give any deadline for making an appeal though so is there a time limit?
    Thanks

    (PS: is there a better way to insert images than Photobucket links as it's overrun by pop ups so I'm wary of using it?)
    • steve1500
    • By steve1500 12th May 18, 8:44 AM
    • 1,041 Posts
    • 699 Thanks
    steve1500
    In two weeks time don't forget to hit PE / DVLA & since you've now chatted to Weatherspoons with a Subject Access Request.
    Private Parking Tickets - Make sure you put your Subject Access Request in after 25th May - It's free & ask for everything, don't forget the DVLA
    • Guys Dad
    • By Guys Dad 12th May 18, 11:12 AM
    • 10,478 Posts
    • 9,783 Thanks
    Guys Dad
    My son got ticketed at a small open air retail car park on 16th February for being 18mins over the 2hr limit, it was in the evening, the businesses on the park are all national outlets e.g. Lidl, Home Bargains, Travel Lodge & Wetherspoons where he was that evening.
    Originally posted by AJ16
    You write ""..this does not meet the discretionary criteria set by the landowner in this case.""

    Now since the landowner is almost certainly not Wetherspoons, then Wetherspoons may not have the power to cancel. Who is the actual landowner? They would know the discretionary amount. Even the pub might know too.

    Also, why would the criteria be a spend in the pub and not one of the other units? All seems pretty odd to me.

    Seems a dead end to me and you need to use other appeal points.
    • Coupon-mad
    • By Coupon-mad 13th May 18, 1:12 AM
    • 59,523 Posts
    • 72,701 Thanks
    Coupon-mad
    POPLA codes last 32 days.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • AJ16
    • By AJ16 16th May 18, 10:52 PM
    • 115 Posts
    • 53 Thanks
    AJ16
    latest- We got an appeal doc put together, I just went to start a new appeal on POPLA but the code that Parking Eye put on their 25 April letter entered is not valid. Their FAQs say that you get 28 days to appeal and we are within that so it's odd. I guess that we need to call POPLA in the morning.
    • Coupon-mad
    • By Coupon-mad 16th May 18, 11:05 PM
    • 59,523 Posts
    • 72,701 Thanks
    Coupon-mad
    No, you can't call POPLA about a code that's invalid.

    What are the middle 4 digits?
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Silvercloud18
    • By Silvercloud18 16th May 18, 11:12 PM
    • 77 Posts
    • 43 Thanks
    Silvercloud18
    Don't count on 18 minutes being accepted as part of the acceptable grace period though. I had 15 minutes declined as acceptable. Best to start with other points mentioned
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,537Posts Today

6,896Users online

Martin's Twitter