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  • FIRST POST
    • Habib2342
    • By Habib2342 28th Apr 18, 7:50 PM
    • 93Posts
    • 6Thanks
    Habib2342
    Eon
    • #1
    • 28th Apr 18, 7:50 PM
    Eon 28th Apr 18 at 7:50 PM
    okay so I've just had my 6 month review from eon electricity and it turns out I've accrued a debt of £240 related to high usage during the cold months. They have now put in a payment plan for me to clear this debt by December 2018 by increasing my dd payment to £66.My contract with them expires in early September 2018 so if I want to come out of it before then I have to pay off the balance and an exit fee of £30.

    However i am sensing a balance will still remain outstanding in december 2018 and they will tell me there is another balance i need to clear as what will remain outstanding in december will depend on my usage for the rest of the year. is this a sly trick by eon to get me to stay with them for my electricity beyond my contract period ? i was with first utility for two -three years before this and i never had this problem - my usage levels were the same with them. I actually left first utility with a credit balance due to me.

    am i being paranoid,,,i dont know something seems strange here...
Page 1
    • Hengus
    • By Hengus 28th Apr 18, 7:54 PM
    • 6,084 Posts
    • 3,871 Thanks
    Hengus
    • #2
    • 28th Apr 18, 7:54 PM
    • #2
    • 28th Apr 18, 7:54 PM
    okay so I've just had my 6 month review from eon electricity and it turns out I've accrued a debt of £240 related to high usage during the cold months. They have now put in a payment plan for me to clear this debt by December 2018 by increasing my dd payment to £66.My contract with them expires in early September 2018 so if I want to come out of it before then I have to pay off the balance and an exit fee of £30.

    However i am sensing a balance will still remain outstanding in december 2018 and they will tell me there is another balance i need to clear as what will remain outstanding in december will depend on my usage for the rest of the year. is this a sly trick by eon to get me to stay with them for my electricity beyond my contract period ? i was with first utility for two -three years before this and i never had this problem - my usage levels were the same with them. I actually left first utility with a credit balance due to me.

    am i being paranoid,,,i dont know something seems strange here...
    Originally posted by Habib2342
    Is the review based on an actual or estimated reading? The bigger suppliers rarely stop anyone paying by DD from switching even if there is a debit balance. That said, if you decide to switch, the debit balance will become payable in full.
    • Habib2342
    • By Habib2342 28th Apr 18, 8:06 PM
    • 93 Posts
    • 6 Thanks
    Habib2342
    • #3
    • 28th Apr 18, 8:06 PM
    • #3
    • 28th Apr 18, 8:06 PM
    well first there was an estimated reading and they proposed increasing my payments to 91 p/m, then I went out and did an actual reading, submitted it online and the website said 84 p/m. I've just had a webchat with them this afternoon and they now proposed increasing it to 66 p/m...so I've signed up to that. however I'm sensing there will still be a debt accrued come the beginning of December 2018...
    • Hengus
    • By Hengus 28th Apr 18, 8:22 PM
    • 6,084 Posts
    • 3,871 Thanks
    Hengus
    • #4
    • 28th Apr 18, 8:22 PM
    • #4
    • 28th Apr 18, 8:22 PM
    well first there was an estimated reading and they proposed increasing my payments to 91 p/m, then I went out and did an actual reading, submitted it online and the website said 84 p/m. I've just had a webchat with them this afternoon and they now proposed increasing it to 66 p/m...so I've signed up to that. however I'm sensing there will still be a debt accrued come the beginning of December 2018...
    Originally posted by Habib2342
    E.oN has an online DD manager so you can set a monthly payment that works for you within limits. As I am sure you know, what you pay each month is somewhat academic given that it is nothing more than a ‘piggy bank’ from which charges are deducted. That said, suppliers should review your DD with the aim of achieving a zero balance at the end of your contract term.
    • dogshome
    • By dogshome 29th Apr 18, 7:51 AM
    • 3,055 Posts
    • 1,558 Thanks
    dogshome
    • #5
    • 29th Apr 18, 7:51 AM
    • #5
    • 29th Apr 18, 7:51 AM
    I guess the OP has been in an all-electric flat for less than a year, doesn't have a record of it's Summer consumption.

    We are nearly into May, and whilst the heating might be required on a chilly evening, it's use will be soon dropping to zero, so each monthly D/D will be eating into the the £240 debt, so come September it will be greatly reduced or even non-existant.


    Just make the £66 payments and see what the debt value is a month before the present contract expires, then pay it off and Switch supplier
    • gsmlnx
    • By gsmlnx 29th Apr 18, 9:54 AM
    • 964 Posts
    • 748 Thanks
    gsmlnx
    • #6
    • 29th Apr 18, 9:54 AM
    • #6
    • 29th Apr 18, 9:54 AM
    i was with first utility for two -three years before this and i never had this problem - my usage levels were the same with them. I actually left first utility with a credit balance due to me.
    .
    Originally posted by Habib2342
    But all you are talking about is the cost.
    I'm going to guess that the prices at E.ON are higher than the prices at FU (as all energy costs have increased over the past few years) so even using the same amount of energy, the bill would be greater.
    I spent more this winter than last as both gas and electricity are more costly on my current contracts. So I've paid more even without increasing use.
    I would suggest that you submit meter readings to E.ON every 2 weeks going forward so that you can keep an eye on your account balance. E.ON are very good at allowing multiple readings a month and you can generate a bill at the same time. One of the better billing systems in the retail energy supply business IMHO.
  • E.ON Company Representative: Helena
    • #7
    • 30th Apr 18, 8:40 AM
    • #7
    • 30th Apr 18, 8:40 AM
    Morning Habib2342,

    Morning everyone, thank you for the advice.

    We won't set the Direct Debit to trick or to stop you changing supplier, we'll use the information on usage and meter reads to get this set as accurately as we can.

    The best thing to do, is to keep on putting your meter reads on and get an up to date bill or balance. Then keep your eye on the Direct Debit manager. You can adjust your own payments with this by 20% with meter reads and 5% without.

    If you do need some help though, please just ask.

    Thank you

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 30th Apr 18, 10:49 AM
    • 3,586 Posts
    • 6,775 Thanks
    Smodlet
    • #8
    • 30th Apr 18, 10:49 AM
    • #8
    • 30th Apr 18, 10:49 AM
    But all you are talking about is the cost.
    I'm going to guess that the prices at E.ON are higher than the prices at FU (as all energy costs have increased over the past few years) so even using the same amount of energy, the bill would be greater.
    I spent more this winter than last as both gas and electricity are more costly on my current contracts. So I've paid more even without increasing use.
    I would suggest that you submit meter readings to E.ON every 2 weeks going forward so that you can keep an eye on your account balance. E.ON are very good at allowing multiple readings a month and you can generate a bill at the same time. One of the better billing systems in the retail energy supply business IMHO.
    Originally posted by gsmlnx
    This, ^ ^ ^ ^ exactly. One thing I wish my supplier would do; their online account is practically useless compared to (apparently) Eon's so, OP, you have no reason not to know exactly what your balance is at any given time without having to work it out yourself. Having said which, I prefer to put in a bit of time and effort once a month and save money.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • MoneyMate
    • By MoneyMate 30th Apr 18, 12:31 PM
    • 2,888 Posts
    • 13,425 Thanks
    MoneyMate
    • #9
    • 30th Apr 18, 12:31 PM
    • #9
    • 30th Apr 18, 12:31 PM
    Morning Habib2342,

    Morning everyone, thank you for the advice.

    We won't set the Direct Debit to trick or to stop you changing supplier, we'll use the information on usage and meter reads to get this set as accurately as we can.

    The best thing to do, is to keep on putting your meter reads on and get an up to date bill or balance. Then keep your eye on the Direct Debit manager. You can adjust your own payments with this by 20% with meter reads and 5% without.

    If you do need some help though, please just ask.

    Thank you

    Helena
    Originally posted by E.ON Company Representative: Helena
    Hi Helena, does E.on still send out meter readers now ? i think all my readings over the past years have been me alone.
    There are more questions than answers
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    UK Resident
  • E.ON Company Representative: Helena
    Hi Helena, does E.on still send out meter readers now ? i think all my readings over the past years have been me alone.
    Originally posted by MoneyMate
    Hiya MoneyMate,

    Yes, we still have meter readers, although it is good to enter your own reads and I try and suggest this to customers as much as I can.

    Thank you for entering yours

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MoneyMate
    • By MoneyMate 6th Aug 18, 8:37 PM
    • 2,888 Posts
    • 13,425 Thanks
    MoneyMate
    Careful when checking your future tariff with E.on
    Recently compared future tariffs with E.on perhaps thinking these were the only and best for cheaper alternatives.

    I was amazed that a better tariff was available through the MSE cheap energy club, but not available on E.on searches, I see now on the E.on site there is a note which has been added when checking tariffs
    Please be aware that other E.ON tariffs may be available through other channels, such as energy comparison websites.

    Currently v1 changing to MSE v16, what a difference, don't forget to check others before changing tariff.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
  • E.ON Company Representative: Helena
    Recently compared future tariffs with E.on perhaps thinking these were the only and best for cheaper alternatives.

    I was amazed that a better tariff was available through the MSE cheap energy club, but not available on E.on searches, I see now on the E.on site there is a note which has been added when checking tariffs
    Please be aware that other E.ON tariffs may be available through other channels, such as energy comparison websites.

    Currently v1 changing to MSE v16, what a difference, don't forget to check others before changing tariff.
    Originally posted by MoneyMate
    Morning MoneyMate, hope you're enjoying the weather

    You're absolutely right, we do have other tariffs that are only through other channels, we do try to say on here to check comparison sites as well as our website.

    But as you say it does also let customers know about other tariffs on the website, when you click on 'our gas and electricity tariffs'

    Thank you for posting as well.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MoneyMate
    • By MoneyMate 7th Aug 18, 10:25 AM
    • 2,888 Posts
    • 13,425 Thanks
    MoneyMate
    Thanks Helena, seems a bit confusing to get a better rate through MSE but hey Ho looks like I will also get £25 cash back after 3 Months.

    Weathers fine in fact now praying for rain.
    Last edited by MoneyMate; 07-08-2018 at 10:42 AM.
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    UK Resident
  • E.ON Company Representative: Helena
    Thanks Helena, seems a bit confusing to get a better rate through MSE but hey Ho looks like I will also get £25 cash back after 3 Months.

    Weathers fine in fact now praying for rain.
    Originally posted by MoneyMate
    No worries MoneyMate,

    Glad you'll get your cashback I understand what you mean though, it does appear to be happening quite a bit.

    To be honest I could do with a bit of fresh air and some rain, my grass has given up! and is now a shade of brown

    Always here if you need me.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MoneyMate
    • By MoneyMate 9th Aug 18, 4:08 PM
    • 2,888 Posts
    • 13,425 Thanks
    MoneyMate
    Starting to install SMETS2 meters
    Any up to date news about starting to install SMETS2 meters Please ?
    There are more questions than answers
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    UK Resident
    • mumf
    • By mumf 9th Aug 18, 8:15 PM
    • 162 Posts
    • 523 Thanks
    mumf
    Been reading this with interest.Get the App EON urged me.Its crap! It doesn't work.Go paperless. Yeah. I did. The app doesnt acknowledge that you have even paid your bill! And most of the time parts of the app are ' unavailable at the moment'.
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