Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • AndyPK
    • By AndyPK 27th Apr 18, 2:01 PM
    • 3,540Posts
    • 1,047Thanks
    AndyPK
    EDF Monthly
    • #1
    • 27th Apr 18, 2:01 PM
    EDF Monthly 27th Apr 18 at 2:01 PM
    Hi I would welcome some advise from customers of EDF on monthly DD.


    I've been used to quarterly DD where they remind you to send a reading in quarterly and then provide a bill for what has been used.

    It was so much hassle switching this time, I decided to stay on monthly DD (gas) (worked out I would loose less than 2 in interest), but as I have never been on it, how does it work?

    1. Do they remind me to send a reading monthly?
    What do they expect of me?

    2. How often do I get a bill ? to understand if my monthly DD is on target?

    3. What are EDF like for increasing the DD once agreed ?
Page 1
    • molerat
    • By molerat 27th Apr 18, 7:48 PM
    • 19,944 Posts
    • 14,210 Thanks
    molerat
    • #2
    • 27th Apr 18, 7:48 PM
    • #2
    • 27th Apr 18, 7:48 PM
    They bill quarterly but if you submit readings at not less than 28 days apart they will bill to that reading. They will review your account at mid term and adjust the DD, any excess credit at that review will be returned.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • McKneff
    • By McKneff 27th Apr 18, 8:36 PM
    • 36,306 Posts
    • 46,810 Thanks
    McKneff
    • #3
    • 27th Apr 18, 8:36 PM
    • #3
    • 27th Apr 18, 8:36 PM
    Submit regular readings, set an alarm or mark your calender for the fist of every mo th.

    Otherwise get a smart meter, then you dont need to send any readings at all
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • PennineAcute
    • By PennineAcute 27th Apr 18, 9:30 PM
    • 235 Posts
    • 105 Thanks
    PennineAcute
    • #4
    • 27th Apr 18, 9:30 PM
    • #4
    • 27th Apr 18, 9:30 PM
    Nah, always take meter readings, smart or not.

    That way you know if you are on track. Even with a smart meter, suppliers may not adjust if you are paying too much or too little.

    There could also be a breakdown in communication and suppliers may not get the reading.

    Take your readings, write them down and you are prepared in case of any issues.
    • matelodave
    • By matelodave 27th Apr 18, 9:40 PM
    • 4,103 Posts
    • 2,599 Thanks
    matelodave
    • #5
    • 27th Apr 18, 9:40 PM
    • #5
    • 27th Apr 18, 9:40 PM
    Nah, always take meter readings, smart or not.

    That way you know if you are on track. Even with a smart meter, suppliers may not adjust if you are paying too much or too little.

    There could also be a breakdown in communication and suppliers may not get the reading.

    Take your readings, write them down and you are prepared in case of any issues.
    Originally posted by PennineAcute
    .
    Absolutely agree - keep your own records ready for the day the supplier's system goes down or for when you've left them and they send you a bill out of the blue.

    I record every Monday morning and on the first day of every month.

    I can see if my readings are on track with my anticipated consumption and whether my DD is tracking properly to end up with a zero balance at the end of my contract.
    Never under estimate the power of stupid people in large numbers
    • PennineAcute
    • By PennineAcute 27th Apr 18, 10:06 PM
    • 235 Posts
    • 105 Thanks
    PennineAcute
    • #6
    • 27th Apr 18, 10:06 PM
    • #6
    • 27th Apr 18, 10:06 PM
    My spreadsheet takes care of my readings, for both gas and electricity. Have to alter the gas occasionally, as my formula for converting from kw to m^3 is slightly out,and have to adjust by 1 every now and again.
    • ImDoingItForMe
    • By ImDoingItForMe 28th Apr 18, 7:19 AM
    • 870 Posts
    • 4,795 Thanks
    ImDoingItForMe
    • #7
    • 28th Apr 18, 7:19 AM
    • #7
    • 28th Apr 18, 7:19 AM
    I'm all electric. I'm with edf and they bill me twice yearly.
    I read my meter weekly and have a monthly direct debit set up.
    I control the amount of my direct debit. If they do increase /decrease the amount I go online to my account and speak to an online adviser to change it back to what i want it to be.
    I can also change the amount via my oneline account myself. You can also add extra top up money to the account if you need to rather than change your direct debit.
    My direct debit is set to the amount I want it at but I do read my meter regularly. I'm not on a smart meter.
    Hope this helps.
    • AndyPK
    • By AndyPK 28th Apr 18, 9:37 AM
    • 3,540 Posts
    • 1,047 Thanks
    AndyPK
    • #8
    • 28th Apr 18, 9:37 AM
    • #8
    • 28th Apr 18, 9:37 AM
    Thank you ImDoingItForMe for the EDF info.


    kw to m^3 is slightly out,and have to adjust by 1 every now and again.
    Originally posted by PennineAcute
    They change the calorific value now and again. (the number that is approx 39) so that will be why.

    I'm in no rush to get a smart meter. (don't want version 1)
    I do record my meter readings.

    As I'm starting the year tariff in the summer hopefully they shouldn't increase my DD.

    Just wondered how the process with EDF worked.
    • AndyPK
    • By AndyPK 30th Jun 18, 9:00 PM
    • 3,540 Posts
    • 1,047 Thanks
    AndyPK
    • #9
    • 30th Jun 18, 9:00 PM
    EDF changing DD amount
    • #9
    • 30th Jun 18, 9:00 PM
    Well being 3 months in, I thought I would send a reading in. (none requested oddly). Wish I hadn't bothered!

    Had an email to say my bill was ready to view and that my monthly amount needed to change (expecting an unnecessary increase)

    But they want to decrease by 4 month, which will leave it a whole months payment short at the end.

    How the hell can they predict what I will use in winter?
    I had carefully set up my DD amount!

    Anyway I think there is a button to change it back so I better do that.

    Don't think I will be rushing to send in any more readings in summertime or until requested as it's just creating extra work for me!
    Easier to keep a record myself.

    Next time I change it will be back to Quarterly billed exact usage
    Last edited by AndyPK; 30-06-2018 at 10:24 PM.
    • Norman Castle
    • By Norman Castle 30th Jun 18, 9:55 PM
    • 7,806 Posts
    • 6,572 Thanks
    Norman Castle
    I left EDF partially because of their regular overcharging and insistence on drip feeding my money back to me.

    They never explained why a disinterested customer with near zero experience of energy billing could accurately work out the monthly DD but a major energy supplier couldn't.
    Don't harass a hippie. You'll get bad karma.

    Never trust a newbie with a rtb tale.
    • pooch
    • By pooch 30th Jun 18, 10:05 PM
    • 775 Posts
    • 367 Thanks
    pooch
    Perhaps had the most issues with EDF compared to any other supplier over the way they kept wanting to change my monthly DD; one minute up the next down.

    To their credit, a quick phone call to them on each occassion resulted in them agreeing to not change the payment amount.
    But it would be even better if they sorted out their computer algorithm so that I didn't have to maker the call and get a human to override the computer.
    • matelodave
    • By matelodave 1st Jul 18, 9:12 AM
    • 4,103 Posts
    • 2,599 Thanks
    matelodave
    I had the same when I was with them, First Utility and Scottish Power were the same, they wanted the DD to bounce up and down like a beach ball.

    SSE were better, they just billed quarterly and left it alone but gave a warning on their bills that the DD might not cover the shortfall.

    As it happens, I do my own calcs and reckon to be withing about +/- 15 at the end of the year depending on the weather. My current situation is 73.18 in debit at the end of June, estimated 36.95 debit at the end of July, 0.73 debit at the end of August with a forecast 5.73 in credit at the end of the contract in November. I pay 76 a month

    Although I shall be looking at what deals are around at the end of August.
    Last edited by matelodave; 01-07-2018 at 9:17 AM.
    Never under estimate the power of stupid people in large numbers
    • brewerdave
    • By brewerdave 1st Jul 18, 10:22 AM
    • 5,315 Posts
    • 2,359 Thanks
    brewerdave
    Perhaps had the most issues with EDF compared to any other supplier over the way they kept wanting to change my monthly DD; one minute up the next down.

    To their credit, a quick phone call to them on each occassion resulted in them agreeing to not change the payment amount.
    But it would be even better if they sorted out their computer algorithm so that I didn't have to maker the call and get a human to override the computer.
    Originally posted by pooch

    I was last a customer of EDF in 2014, when this constant battle over unfathomable changes in DD was a major issue. Thought they would have resolved by now-but obviously not
    • Robisere
    • By Robisere 1st Jul 18, 8:00 PM
    • 2,481 Posts
    • 3,324 Thanks
    Robisere
    I have been with EDF for over 6 years and have had great service. I have a monthly DD, won't accept a Smartmeter and read my meter every 2 months. If I have a problem, I go to the Chatline and work it out. The website is very good one and agents are helpful. I have Online Saver April 19, a paperless tariff and it is fixed: whenever EDF offer another Tariff, I examine it and either set it up or move on. I pay just 74 a month for Gas and electricity.
    I think this job really needs
    a much bigger hammer.
    • JackieO
    • By JackieO 2nd Jul 18, 6:40 PM
    • 16,534 Posts
    • 141,573 Thanks
    JackieO
    I have just changed from EDF to First Utility and this morning EDF took 51.00 from my bank account even thought the account is now closed I sent as requested the meter readings to First Utility and according to my account there I should be paying them 45.00 from 5th July so will I be forking out 91.00 in July ???
    Quot Libros,Quam Breve Tempus.
    2019 15.21 for my food shopping so far
    • AndyPK
    • By AndyPK 4th Aug 18, 9:45 AM
    • 3,540 Posts
    • 1,047 Thanks
    AndyPK
    Well being 3 months in, I thought I would send a reading in. (none requested oddly). Wish I hadn't bothered!

    Had an email to say my bill was ready to view and that my monthly amount needed to change (expecting an unnecessary increase)

    But they want to decrease by 4 month, which will leave it a whole months payment short at the end.

    How the hell can they predict what I will use in winter?
    I had carefully set up my DD amount!

    Anyway I think there is a button to change it back so I better do that.

    Don't think I will be rushing to send in any more readings in summertime or until requested as it's just creating extra work for me!
    Easier to keep a record myself.

    Next time I change it will be back to Quarterly billed exact usage
    Originally posted by AndyPK
    I got the DD changed back.
    But a month later they read the meter themselves. Produced a bill for 7 and want to reduce the DD by 5.

    Will get it changed back again.
    • badmemory
    • By badmemory 4th Aug 18, 12:10 PM
    • 2,391 Posts
    • 3,646 Thanks
    badmemory
    We are all going to have trouble from November on because none of them can cope with the last really bad winter & then they won't be able to cope with this really good summer. It is unlikely to matter much which company you are with.
    • AndyPK
    • By AndyPK 12th Jan 19, 5:20 PM
    • 3,540 Posts
    • 1,047 Thanks
    AndyPK
    Humm looks like they broken the lock off my meter box when they read it.

    I took a reading yeterday, did some fag packed calculations, and it looked like I would be well in credit by the end of March when my fixed tarrif ends.

    So I gave them the reading.

    My bill states

    We'll refund 58 on 16 Jan
    Your monthly payments are INCREASING.

    WFT ???!!

    So I can understand they think I will stay with them, on a more expensive tarriff, but why refund me money at the same time????
    • mrnkar
    • By mrnkar 12th Jan 19, 8:19 PM
    • 414 Posts
    • 88 Thanks
    mrnkar
    They have done the exact same to me. I always like be in credit in the winter as my monthly dd doesn't cover my winter bills but it all evens out over the year. I have just send them my reading and they are refunding me 145 but putting my dd by 20 a month. When I was with scottish power i could tick an option not to refunded any credit but don't seem to be able to do this with EDF.
    I send them my reading every 3 months but they only ask for them twice a year.
    Last edited by mrnkar; 12-01-2019 at 8:31 PM. Reason: Spelling error
    • Anthorn
    • By Anthorn 12th Jan 19, 8:45 PM
    • 4,261 Posts
    • 1,178 Thanks
    Anthorn
    Hi I would welcome some advise from customers of EDF on monthly DD.


    I've been used to quarterly DD where they remind you to send a reading in quarterly and then provide a bill for what has been used.

    It was so much hassle switching this time, I decided to stay on monthly DD (gas) (worked out I would loose less than 2 in interest), but as I have never been on it, how does it work?

    1. Do they remind me to send a reading monthly?
    What do they expect of me?

    2. How often do I get a bill ? to understand if my monthly DD is on target?

    3. What are EDF like for increasing the DD once agreed ?
    Originally posted by AndyPK
    Switched to EDF barely a month ago so I can only answer "1".

    On the tariff I'm on, Easy Online Dec 19, EDF say they will ask for a meter reading by email / online message when they require one. They say they will ask for a reading annually and will bill annually but they "will try to do it 6-monthly". This information should be in your online account and app.

    On direct debits they split my annual consumption at my previous supplier into 12 equal monthly DDs and they say they will try to revise the DD when they get a meter reading but they don't guarantee it. Again this info should be in your online account and app.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,182Posts Today

8,869Users online

Martin's Twitter