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  • FIRST POST
    • Spendingqueen
    • By Spendingqueen 26th Apr 18, 8:37 AM
    • 130Posts
    • 31Thanks
    Spendingqueen
    Rights for return?
    • #1
    • 26th Apr 18, 8:37 AM
    Rights for return? 26th Apr 18 at 8:37 AM
    I bought a tablet brand new for my daughter off ebay for her birthday, it came and we put it on charge then when we tried the on button it doesn't work as it doesn't have the click sound. I messaged the seller and they said go get it repaired and they will pay for it.

    What are the laws regarding repairs / return? I don't want to have to pay postage for an item that is faulty to start with as why should I be out of pocket for someone sending defective items but equally I don't want to have to bother with the repair and paying and then trying to recoup the money from the seller
    What are my rights? Can they make me get it repaired?
Page 1
    • kazwookie
    • By kazwookie 26th Apr 18, 8:39 AM
    • 9,653 Posts
    • 121,957 Thanks
    kazwookie
    • #2
    • 26th Apr 18, 8:39 AM
    • #2
    • 26th Apr 18, 8:39 AM
    I would send it back and ask for a new one.

    Send it back tracked / recorded
    Sun, Sea
    Slinky start date 29.01.18 28 to go / -10 so far and counting!!
    • ballisticbrian
    • By ballisticbrian 26th Apr 18, 8:58 AM
    • 3,366 Posts
    • 1,918 Thanks
    ballisticbrian
    • #3
    • 26th Apr 18, 8:58 AM
    • #3
    • 26th Apr 18, 8:58 AM
    Can they make me get it repaired?
    No and there's no guarantee they will repay you the money it costs to repair it.
    Open a case in eBay for "not as described", stating you wish to have a refund. Don't close the case for any reason. Wait for a response from the seller; they should provide the tracked postage label through the case.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • RFW
    • By RFW 26th Apr 18, 11:00 AM
    • 8,692 Posts
    • 5,062 Thanks
    RFW
    • #4
    • 26th Apr 18, 11:00 AM
    • #4
    • 26th Apr 18, 11:00 AM
    I would send it back and ask for a new one.

    Send it back tracked / recorded
    Originally posted by kazwookie
    Please don't do that!
    Ballisticbrian's advice seems to be the soundest here.

    Several problems with the above. There's no guarantee the seller has any others. Never send anything back without first contacting the seller. There's no need to pay for a return on a faulty/misdescribed item.

    It's not a big deal any more but is the seller a business or private seller?

    If it's a private seller it's always possible that it was an unwanted gift and they didn't know it was faulty. That's not the buyer's problem though but if it was a small fault that could be easily fixed and the item was a good deal then it's worth considering if the seller will pay for the repair. I'd only bother doing that if the purchase was a 30-40% saving on the rrp.
    .
    • Spendingqueen
    • By Spendingqueen 27th Apr 18, 6:48 AM
    • 130 Posts
    • 31 Thanks
    Spendingqueen
    • #5
    • 27th Apr 18, 6:48 AM
    • #5
    • 27th Apr 18, 6:48 AM
    No and there's no guarantee they will repay you the money it costs to repair it.
    Open a case in eBay for "not as described", stating you wish to have a refund. Don't close the case for any reason. Wait for a response from the seller; they should provide the tracked postage label through the case.
    Originally posted by ballisticbrian
    I did open the case but it looks like I have to wait another 3 days before Ebay will get involved. I will not close the case.
    If I sent it back tracked it would probably cost around 6 and then I might not even get that back
    • Spendingqueen
    • By Spendingqueen 27th Apr 18, 6:50 AM
    • 130 Posts
    • 31 Thanks
    Spendingqueen
    • #6
    • 27th Apr 18, 6:50 AM
    • #6
    • 27th Apr 18, 6:50 AM
    Not listed as a business sell but they have 369 feedbacks in one month which is a lot for a personal seller. I told them I want to return as it is faulty and not as described so see what they come back with - I just wanted to check my rights.
    • Spendingqueen
    • By Spendingqueen 7th May 18, 3:28 PM
    • 130 Posts
    • 31 Thanks
    Spendingqueen
    • #7
    • 7th May 18, 3:28 PM
    • #7
    • 7th May 18, 3:28 PM
    So I opened a case with ebay and they said post the item back and leave tracking details - So I did, filled it all in at a cost of 3.95 to post. The seller has received and refunded my original money but I am left still out of pocket for return postage for an item that was defective! Where is the justice in that?
    • soolin
    • By soolin 7th May 18, 4:20 PM
    • 60,319 Posts
    • 42,979 Thanks
    soolin
    • #8
    • 7th May 18, 4:20 PM
    • #8
    • 7th May 18, 4:20 PM
    So I opened a case with ebay and they said post the item back and leave tracking details - So I did, filled it all in at a cost of 3.95 to post. The seller has received and refunded my original money but I am left still out of pocket for return postage for an item that was defective! Where is the justice in that?
    Originally posted by Spendingqueen
    It sounds like you opened a case for a simple return. A proper case for an SNAD (significantly not as described) automatically gets you a pre paid label- that option isn't there is you open a change of mind return.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Spendingqueen
    • By Spendingqueen 9th May 18, 7:03 AM
    • 130 Posts
    • 31 Thanks
    Spendingqueen
    • #9
    • 9th May 18, 7:03 AM
    • #9
    • 9th May 18, 7:03 AM
    I specifically clicked item not as described / faulty but the address on their wasn't the same as the address the seller sent me which I thought was a little weird so I went with the address he sent me and posted it back.
    So now I can't get my return postage costs back?
    • soolin
    • By soolin 9th May 18, 8:23 AM
    • 60,319 Posts
    • 42,979 Thanks
    soolin
    I specifically clicked item not as described / faulty but the address on their wasn't the same as the address the seller sent me which I thought was a little weird so I went with the address he sent me and posted it back.
    So now I can't get my return postage costs back?
    Originally posted by Spendingqueen
    That's weird, for me and for other people I talk through the process the label is generated automatically , sellers can't bypass thatscreen at all they have no choices other than:
    1) refund without return
    2) allow ebay to send a label
    3) confirm label has been sent to buyer for return.

    There are no other options unless they choose to try and fight it.

    This happened to me only last week:

    https://forums.moneysavingexpert.com/showthread.php?t=5839711

    however as soon as ebay checked the label the seller had sent they agreed it was incorrect and just refunded me anyway.

    The only other thing I can think f is that you missed the label- I've seen that happen before as it has to be downloaded or emailed via a link. Personally I would phone ebay and say how upset you are, and see if they will give you a goodwill refund.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Flickering Ember
    • By Flickering Ember 9th May 18, 8:23 AM
    • 11,542 Posts
    • 127,662 Thanks
    Flickering Ember
    I specifically clicked item not as described / faulty but the address on their wasn't the same as the address the seller sent me which I thought was a little weird so I went with the address he sent me and posted it back.
    So now I can't get my return postage costs back?
    Originally posted by Spendingqueen
    it is not always a scam...I have changed my addresses on eBay including my returns address yet I have had 2 false SNAD returns forced on me both of which went to the wrong address as the system STILL shows an address I moved out of 5 years ago no matter how many times I speak to eBay or change it myself. When I send items, I manually change every single postage label to show my correct address
    Flickering Embers grow higher and higher...I need a break and I wanna be a paperback writer!
    • Spendingqueen
    • By Spendingqueen 11th May 18, 5:15 PM
    • 130 Posts
    • 31 Thanks
    Spendingqueen
    I am not saying it is a scam - the item has been returned and I have been refunded for the item - However I have had to pay 3.95 for return postage when I feel it should have been free because of the defective item. If it had been my choice to return I would have felt obliged to pay return postage but it is a tad annoying when I have to be out of pocket for an item that doesn't work.
    • RFW
    • By RFW 11th May 18, 8:20 PM
    • 8,692 Posts
    • 5,062 Thanks
    RFW
    I am not saying it is a scam - the item has been returned and I have been refunded for the item - However I have had to pay 3.95 for return postage when I feel it should have been free because of the defective item. If it had been my choice to return I would have felt obliged to pay return postage but it is a tad annoying when I have to be out of pocket for an item that doesn't work.
    Originally posted by Spendingqueen
    You shouldn't. Ask Ebay for it back.

    I had a similar problem with a non Ebay transaction. Seller wanted me to pay for return on a woefully not as described item. After lots of back and forth Paypal gave an ex gratia payment to cover the return, no idea if they got it back from the seller or not. There's no reason Ebay wouldn't do the same.
    .
    • soolin
    • By soolin 11th May 18, 10:02 PM
    • 60,319 Posts
    • 42,979 Thanks
    soolin
    You shouldn't. Ask Ebay for it back.

    I had a similar problem with a non Ebay transaction. Seller wanted me to pay for return on a woefully not as described item. After lots of back and forth Paypal gave an ex gratia payment to cover the return, no idea if they got it back from the seller or not. There's no reason Ebay wouldn't do the same.
    Originally posted by RFW
    I suggested phoning eBay in post 10 as a label should have been issued automatically so it is worth pressing for a goodwill payment even if the wrong sort of claim was opened.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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