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  • FIRST POST
    • Ibcus
    • By Ibcus 22nd Apr 18, 4:06 AM
    • 78Posts
    • 22Thanks
    Ibcus
    APCOA new car parking system PCN
    • #1
    • 22nd Apr 18, 4:06 AM
    APCOA new car parking system PCN 22nd Apr 18 at 4:06 AM
    I guess new is a bit relative, it seems the car park changed the system on 11th Sept 2017 (found info by googling the car park).

    The old system was get a token at barrier on entry, pay at barrier on exit.

    The new system is:
    The new system will mean that you will no longer receive a token on entry to the car park, but instead the new system will capture your vehicles number plate automatically as you enter. At the end of your visit, you can either pay via the APCOA Connect App or alternatively at one of the pay stations in the car park. You will be able to pay either by credit, debit or contactless card OR by coins. Please note: you will not be able to use notes and you will not receive change.

    The driver wasn't aware of this, the last time the driver used this car park it issued a token.
    As, once you are going into this car park there is no way to not go into it, the driver parked.
    After staying for 26 minutes thre driver left the car park expecting to see the barrier down and a means to pay, there wasn't one, similar to before, once you start to exit there is no option but to exit.

    The information about the change to parking on the web site at the moment states:
    There will be no changes to car park tariffs also opening and closing times will remain the same. Staff from APCOA will be onsite to aid any shoppers who may need assistance with the new car parking system.

    It seems they didn't have any staff at the point you actually used to pay before they changed the system, the point I would assume is most relavant.

    On reading the PCN it says it can be paid by cheque or postal order, by phone call or online.
    To appeal it says it has to be by post to a PO box number.

    APCOA have a page titled
    View the evidence, pay or challenge my Parking Charge Notice (PCN/ECN)



    Can we use this to appeal or does it have to be by post, and if we can why does it not mention it on the NtK?
Page 1
    • Umkomaas
    • By Umkomaas 22nd Apr 18, 7:38 AM
    • 19,410 Posts
    • 30,673 Thanks
    Umkomaas
    • #2
    • 22nd Apr 18, 7:38 AM
    • #2
    • 22nd Apr 18, 7:38 AM
    Can we use this to appeal or does it have to be by post
    challenge my Parking Charge Notice
    Challenge = Appeal

    and if we can why does it not mention it on the NtK?
    Why would we know? Have you asked APCOA?
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • fisherjim
    • By fisherjim 22nd Apr 18, 8:54 AM
    • 3,181 Posts
    • 4,886 Thanks
    fisherjim
    • #3
    • 22nd Apr 18, 8:54 AM
    • #3
    • 22nd Apr 18, 8:54 AM
    The days of cuddly fluffy friendly car parks have long since disappeared, you now have to have all your wits about you and be prepared to deal with trip ups and scammers when you get it wrong.

    However didn't the lack of barriers, and token dispensers etc give you a big hint since your last visit?

    Your description of entering the car park is like hundreds and hundreds of similar ones nothing very special, and very few offer payment on exit these days.

    You will now have a lot of work to do to try to get around your lack of observation, start with the newbies thread at the head of this forum, and you will have to follow their appeals process how they tell you to, but it's only APCOA!
    • Ibcus
    • By Ibcus 22nd Apr 18, 2:02 PM
    • 78 Posts
    • 22 Thanks
    Ibcus
    • #4
    • 22nd Apr 18, 2:02 PM
    • #4
    • 22nd Apr 18, 2:02 PM
    Why would we know? Have you asked APCOA?
    Originally posted by Umkomaas
    I was wondering if it was common practice not to mention an online appeal to put people off appealing.

    The reason I asked if we could do it online is because I'm sure I read on one of the hundreds of posts I have read that you have to appeal the way it says to on the NtK, I may have got details mixed up though so thought I would check.

    The wording on the reverse of the NtK is not very good at all to be honest.
    In the first paragraph it says to pay the full amount noted above but only mentions an amount in the third paragraph (no mention of an amount to pay on the front)

    However didn't the lack of barriers, and token dispensers etc give you a big hint since your last visit?

    Your description of entering the car park is like hundreds and hundreds of similar ones nothing very special, and very few offer payment on exit these days.
    Originally posted by fisherjim
    I wasn't driving or in the car, I can only go off what the driver has told me.
    I can only assume the driver thought the barrier was out of order, they told me the barrier was up and not missing.
    I haven't used this car park at all so have no idea, although I may go to it to take some photos when I finish work tonight.
    • Fruitcake
    • By Fruitcake 22nd Apr 18, 6:18 PM
    • 37,390 Posts
    • 84,262 Thanks
    Fruitcake
    • #5
    • 22nd Apr 18, 6:18 PM
    • #5
    • 22nd Apr 18, 6:18 PM
    If there is no online appeal method than you will have to send it by post. Do this from a Post Office counter, send it first class, and obtain a free proof of posting. Do NOT use any other method of posting.

    Just print and post the template from the NEWBIES. If/when it's rejected, then you will need up on how to win at PoPLA.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • Ibcus
    • By Ibcus 22nd Apr 18, 8:30 PM
    • 78 Posts
    • 22 Thanks
    Ibcus
    • #6
    • 22nd Apr 18, 8:30 PM
    • #6
    • 22nd Apr 18, 8:30 PM
    There is an online appeal method on their website, it's just that they don't mention it on the letter they sent
    • Redx
    • By Redx 22nd Apr 18, 8:39 PM
    • 19,243 Posts
    • 24,458 Thanks
    Redx
    • #7
    • 22nd Apr 18, 8:39 PM
    • #7
    • 22nd Apr 18, 8:39 PM
    use the ONLINE method if available, but ensure you check carefully that it does not name the driver, so avoid any tick boxes or options etc where the driver is being coerced into appealing as driver , they will try to trick you on this

    choose any and all options that keep it as a non-driver appeal, if in any doubt , use the postal method described above instead (so NOT signed for and not special delivery either)

    DO NOT ALTER OR AMEND THE TEMPLATE
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Ibcus
    • By Ibcus 23rd Apr 18, 2:01 AM
    • 78 Posts
    • 22 Thanks
    Ibcus
    • #8
    • 23rd Apr 18, 2:01 AM
    • #8
    • 23rd Apr 18, 2:01 AM
    Thanks, I noticed the drop downs about if you was the driver/keeper while apealing a HX PCN.

    Going to submit now
    • Ibcus
    • By Ibcus 23rd Apr 18, 2:09 AM
    • 78 Posts
    • 22 Thanks
    Ibcus
    • #9
    • 23rd Apr 18, 2:09 AM
    • #9
    • 23rd Apr 18, 2:09 AM
    The website asks this:


    Click on the reason for your challenge


    • My vehicle was stolen
    • The contravention did not occur
    • The amount specified on the notice is incorrect
    • I was not the Registered Keeper/Driver at the time of the contravention
    • Mitigating circumstances prevented me from parking correctly
    • Other
    I'm thinking I should pick:
    I was not the Registered Keeper/Driver at the time of the contravention
    ??
    • Umkomaas
    • By Umkomaas 23rd Apr 18, 6:35 AM
    • 19,410 Posts
    • 30,673 Thanks
    Umkomaas
    Tick 'Other'.
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Ibcus
    • By Ibcus 9th May 18, 12:24 AM
    • 78 Posts
    • 22 Thanks
    Ibcus
    The appeal was rejected today by Apcoa

    Thank you for your recent letter received on 23 April 2018
    In reference to what you have referred to in your letter. we would like to take this opportunity to advise your that Apcoa
    Parking does not work under the Protection Of Freedoms Act (POFA). Apcoa Parking is regulated under the British Parking
    Association.
    For more information please visit www.Apcoa.co.uk
    As a goodwill gesture we have extended the 14 day period for you to make a payment at ther discount amount. If you wish to
    appeal, you must do so within 28 days of this letter.
    Yours Faithfully
    APCOA Appeals Department
    APCOA Parking
    PO Box 1010
    Uxbridge
    UB8 9NT
    That's a copy and paste direct from the pdf document sent in the email.

    I thought it would be a standard copy/paste response, but with the mistakes in it I would assume/hope it has been typed by someone
    • Coupon-mad
    • By Coupon-mad 9th May 18, 1:23 AM
    • 61,584 Posts
    • 74,472 Thanks
    Coupon-mad
    If you wish to appeal, you must do so within 28 days of this letter.
    Thought you had appealed, or did the PCN only offer postal appeal? If so, do that.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Ibcus
    • By Ibcus 9th May 18, 3:19 AM
    • 78 Posts
    • 22 Thanks
    Ibcus
    To get this straight, they only mentioned a postal appeal in the parking charge notice.

    Their webiste has an online appeal page and it accepted all the details to submit the appeal.

    I may leave it 27 days and appeal again via their web site
    • Coupon-mad
    • By Coupon-mad 10th May 18, 2:10 AM
    • 61,584 Posts
    • 74,472 Thanks
    Coupon-mad
    they only mentioned a postal appeal in the parking charge notice
    Right, so you do that, appeal NOW by post. As keeper, then at POPLA stage you will win, easily.

    Scam over.

    I may leave it 27 days and appeal again via their web site
    errrrmmm...I am struggling to think why you believe that's a good idea. Scam not over...and then appealing by post would be too late.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Ibcus
    • By Ibcus 10th May 18, 10:27 PM
    • 78 Posts
    • 22 Thanks
    Ibcus
    So appeal by post using the same template I used online, the blue one from newbie thread?
    • Coupon-mad
    • By Coupon-mad 10th May 18, 11:24 PM
    • 61,584 Posts
    • 74,472 Thanks
    Coupon-mad
    Obviously. Not sure how many times we have to repeat...

    How is this difficult?
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Ibcus
    • By Ibcus 11th May 18, 12:08 AM
    • 78 Posts
    • 22 Thanks
    Ibcus
    It may not be difficult to you, but when you get replies like these they may be a bit conflicting/misleading

    On reading the PCN it says it can be paid by cheque or postal order, by phone call or online.
    To appeal it says it has to be by post to a PO box number.

    APCOA have a page titled
    View the evidence, pay or challenge my Parking Charge Notice (PCN/ECN)

    Can we use this to appeal or does it have to be by post, and if we can why does it not mention it on the NtK?
    Originally posted by Ibcus
    If there is no online appeal method than you will have to send it by post. Do this from a Post Office counter, send it first class, and obtain a free proof of posting. Do NOT use any other method of posting.

    Just print and post the template from the NEWBIES. If/when it's rejected, then you will need up on how to win at PoPLA.
    Originally posted by Fruitcake
    There is an online appeal method on their website, it's just that they don't mention it on the letter they sent
    Originally posted by Ibcus
    use the ONLINE method if available, but ensure you check carefully that it does not name the driver, so avoid any tick boxes or options etc where the driver is being coerced into appealing as driver , they will try to trick you on this

    choose any and all options that keep it as a non-driver appeal, if in any doubt , use the postal method described above instead (so NOT signed for and not special delivery either)

    DO NOT ALTER OR AMEND THE TEMPLATE
    Originally posted by Redx
    Obviously. Not sure how many times we have to repeat...

    How is this difficult?
    Originally posted by Coupon-mad
    I know you are busy and help lots of people, but please do excuse me for making sure I am doing the right thing.
    Last edited by Ibcus; 11-05-2018 at 12:13 AM.
    • Coupon-mad
    • By Coupon-mad 11th May 18, 12:11 AM
    • 61,584 Posts
    • 74,472 Thanks
    Coupon-mad
    You never needed to ask...

    The NEWBIES thread says under the template appeal letter:

    Yours faithfully,


    THE NAME AND POSTAL ADDRESS OF THE KEEPER (OR THE HIRER/LESSEE) GOES HERE. THE DRIVER IS NOT IDENTIFIED.

    DO NOT PUT YOUR NAME HERE INSTEAD, IF YOU ARE NOT THE KEEPER/HIRER/LESSEE. YOU ARE NOT HELPING IF YOU DO THIS WRONG BY APPEALING IN THE WRONG NAME!

    NO NEED TO USE YOUR REAL SIGNATURE - BUT DON'T POST IT BY ROYAL MAIL UNLESS YOU HAVE NO OTHER OPTION ON THE PCN. CERTAINLY NOT BY RECORDED DELIVERY - FORGET THAT! - ALWAYS USE THE ONLINE APPEAL PAGE - OR EMAIL IF OFFERED AS AN OPTION ON THE NOTICE - BECAUSE THE APPEAL CANNOT GET LOST AND YOU CAN KEEP PROOF/ A SCREENSHOT
    This isn't rocket science, the PCN says where to appeal to, the reply also tells you to appeal. Do it!
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Ibcus
    • By Ibcus 11th May 18, 12:18 AM
    • 78 Posts
    • 22 Thanks
    Ibcus
    I'm not sure if you understood the original post, I was asking could I do it online if the pcn said to do it by post, I was told in so many words, yes.
    • Coupon-mad
    • By Coupon-mad 11th May 18, 12:20 AM
    • 61,584 Posts
    • 74,472 Thanks
    Coupon-mad
    But the NEWBIES thread already told you NO, you can't, not if the PCN doesn't offer email appeal. How much clearer can I make it than the two bits above I've highlighted in red?

    Isn't it obvious you can only appeal as per the PCN instructions...just do it and win, this is easy.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

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