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  • FIRST POST
    • redplanet
    • By redplanet 17th Apr 18, 10:56 PM
    • 1Posts
    • 0Thanks
    redplanet
    Plusnet underhand behaviour?
    • #1
    • 17th Apr 18, 10:56 PM
    Plusnet underhand behaviour? 17th Apr 18 at 10:56 PM
    So looking at joining Plusnet. The very useful MSE article "How to get cheap broadband" (which as a new forum user I can't link to) has an affiliate link.

    If I try to sign up to Plusnet via that link it insists my phone line isn't suitable and wants to charge 50 for an engineer to "install" a new line.

    However if I try to sign up directly, surprise surprise, there is no problem with the line and installation fee is zero.

    15 mins onto their helpline tonight resulted in a confused (and understandably becoming increasingly frustrated) support assistant - he was insisting it was alright at their end.

    When I finally suggested it might be because of the affiliate link he said that that could be the issue then and said the problem is with MSE and not them.

    Sounds a little hokum to me. Do I really want to sign up to a company like that?

    Has anyone else experienced similar? Thanks in advance.
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    • moremore
    • By moremore 19th Apr 18, 5:36 PM
    • 447 Posts
    • 102 Thanks
    moremore
    • #2
    • 19th Apr 18, 5:36 PM
    • #2
    • 19th Apr 18, 5:36 PM
    PlusNet are just awful never upfront when speak to them on phone had to leave them.
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