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    • OldGoat
    • By OldGoat 17th Apr 18, 9:04 PM
    • 1Posts
    • 0Thanks
    Nationwide go slow
    • #1
    • 17th Apr 18, 9:04 PM
    Nationwide go slow 17th Apr 18 at 9:04 PM
    Anyone thinking of opening Nationwide's 'single withdrawal' cash ISA had better brace themselves for appalling service. I successfully applied for this product at 9am on 6 April. I know the application was fine, because I have a screenshot to prove it. At the time of writing, I have been waiting 11 days for Nationwide to send me the information (by snail mail) that I need to activate the account. In the meantime, I haven't had any contact whatsoever. No acknowledgement of my application via e-mail, just complete silence. How any organisation thinks they can treat customers like this in 2018 is incredible. Believe me, if there was any other cash ISA paying the same rate, I'd bin off Nationwide immediately. You have been warned!!
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    • Malchester
    • By Malchester 17th Apr 18, 9:07 PM
    • 155 Posts
    • 108 Thanks
    • #2
    • 17th Apr 18, 9:07 PM
    • #2
    • 17th Apr 18, 9:07 PM
    Opened same ac on same day and it was up and running, and funded within minutes. The usual fast service online from Nationwide
    • le loup
    • By le loup 17th Apr 18, 9:08 PM
    • 3,907 Posts
    • 3,952 Thanks
    le loup
    • #3
    • 17th Apr 18, 9:08 PM
    • #3
    • 17th Apr 18, 9:08 PM
    As above.
    • Alexland
    • By Alexland 17th Apr 18, 9:35 PM
    • 4,460 Posts
    • 3,808 Thanks
    • #4
    • 17th Apr 18, 9:35 PM
    • #4
    • 17th Apr 18, 9:35 PM
    It sounds like the OP was not an existing Nationwide customer so they need to send stuff by post. Might be worth giving them a call and asking for an update?
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