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I have a nokia 3410 for texts that's all i need. Santander do not have my email address on my account, they have landline, homes address for letters and my mobile phone number for 3 account balance alerts and for fraud alerts. Not for admin reasons. Also why should I have to pay for the text ?
Originally posted by 2e0arr
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You dont have to pay for the text, if you don't reply and you either keep the statements at three months or you call into your local branch or call up to change your frequency.
I of course understand your paranoia about texts being sent from people other then the bank, but on this occasion you are just replied with a number, not much use to someone who is not the bank.
I would also review your marketing preferences as I don't want messages sent to me, so I have ticked that box (note I don't like paper or email communication either)
I think to be honest you are making a massive hoo har over something that is trying to reduce the amount of paper.
It is something many banks are doing, when I last logged onto one of my account I was told if I wanted to change to paperless and I ticked accordingly. Some banks give you an incentive if you don't have paper statements.
I am surprised that the FOS have sent a complaint to Santander as they normally ask if you have completed the banks complaint procedure before they help or get involved, and you didnt just go straight to Santander to raise this issue, (which is normal activity for a bank I must add), you have agreed and signed up for balance texts so they were questioning about statements now you have agreed to a partial mobile based service, namely the balance updates.
Westie983