Warning to users: Vodafone / Red entertainment on renewal

withaspritz
withaspritz Posts: 247
First Anniversary Name Dropper First Post
Forumite
edited 17 April 2018 at 6:21PM in Mobiles
Hi all

So I took out a Vodafone red entertainment plan approaching 4 years ago, which included 2 years spotify for the contract.

The original contract ran from July 2014 to July 2016.

I upgraded early (Voda allow you to up to 75 days before the contract ends) in May 2016.

That upgrade was to another Red entertainment plan with 2 more years of inclusive spotify.

However I have now noticed that my inclusive spotify ends in May of this year, not July. So the early upgrade added the extra 75 days onto the end of the new contract, but not the 75 days of inclusive spotify.(worth over 20 quid)

Sharky behaviour - I'll be leaving them in July because of this and a few other bad customer service matters.
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