“
So what happens to my money? Surely they can't keep it?
They told me they needed more information, but it was provided immediately. If they still need more information, why are they not asking for it. But they are refusing to even engage.
There have been other suspicious goings on, they have lied to me directly on at least two occasions (I have recorded all telephone conversations). And locking me out of my account - why do that?
Originally posted by KGNI
”
If they suspect money-laundering they are not allowed to say so, and that situation could well lead to them lying (since obviously they would not be allowed to tell you the truth!).
Since you have given them all the information they requested, they will now keep you waiting until they have looked at it carefully -- and since only a tiny number of people will have the seniority required for this task, the wait is likely to be long. And again, refunding your money would also be against the law.
The only consolation is that once they have decided that you are not a criminal they are likely to pay compensation.