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  • FIRST POST
    • Gers
    • By Gers 16th Apr 18, 5:33 PM
    • 6,403Posts
    • 40,473Thanks
    Gers
    TSB planned outage
    • #1
    • 16th Apr 18, 5:33 PM
    TSB planned outage 16th Apr 18 at 5:33 PM
    With the hope of preventing complaints about no access for those who don't bother to read communications from banks.

    We are planning an upgrade to our systems between 4pm on Friday 20th of April until 6pm on Sunday 22nd of April. We are sorry but during this time some requests, like making a payment or transferring money, will nott be possible online, over the phone or in branch. So please plan ahead and visit tsb.co.uk/upgrade for full details.


    Services that will not be available:
    Internet Bank
    Automated Telephone Banking
    Payments, and transfers between your accounts online, in the App, in branch or over the phone



    But do not worry, you will still be able to:
    use your debit and credit cards in stores and online
    use TSB and non-TSB cash machines to withdraw money and check your balance
    report any lost or stolen cards or fraudulent activity
    see your balance on the Mobile App


    Your existing Direct Debits and standing orders will not be affected. And any payments made to your accounts during this time will go through after 6pm on Sunday 22nd.


    If you have any payments or transfers you need to make, it is best to plan ahead and do them in advance.
    Last edited by Gers; 16-04-2018 at 5:35 PM.
Page 1
    • ceredigion
    • By ceredigion 16th Apr 18, 5:54 PM
    • 2,699 Posts
    • 3,574 Thanks
    ceredigion
    • #2
    • 16th Apr 18, 5:54 PM
    • #2
    • 16th Apr 18, 5:54 PM
    Finally ditching the LBG computer system ?
    • EachPenny
    • By EachPenny 16th Apr 18, 6:07 PM
    • 4,949 Posts
    • 13,201 Thanks
    EachPenny
    • #3
    • 16th Apr 18, 6:07 PM
    • #3
    • 16th Apr 18, 6:07 PM
    With the hope of preventing complaints about no access for those who don't bother to read communications from banks.
    Originally posted by Gers
    ...it might work, so long as people don't come to MSE between 10pm Wednesday and 6am Thursday to check online banking availability.
    "In the future, everyone will be rich for 15 minutes"
    • jonesMUFCforever
    • By jonesMUFCforever 16th Apr 18, 7:49 PM
    • 24,757 Posts
    • 11,968 Thanks
    jonesMUFCforever
    • #4
    • 16th Apr 18, 7:49 PM
    • #4
    • 16th Apr 18, 7:49 PM
    For an outage that long I would agree that the back office systems would be moved onto the Sabbadell platform.
    What goes around - comes around
    give lots and you will always receive lots
    • Herbalus
    • By Herbalus 16th Apr 18, 9:27 PM
    • 2,062 Posts
    • 1,683 Thanks
    Herbalus
    • #5
    • 16th Apr 18, 9:27 PM
    • #5
    • 16th Apr 18, 9:27 PM
    For an outage that long I would agree that the back office systems would be moved onto the Sabbadell platform.
    Originally posted by jonesMUFCforever
    If thats the case, what odds can I get on it not being back online when they say?

    Seems like a major operation, and as somebody with no issues with the present system, I can only hope they dont break it.
    • djpailo
    • By djpailo 16th Apr 18, 11:37 PM
    • 447 Posts
    • 153 Thanks
    djpailo
    • #6
    • 16th Apr 18, 11:37 PM
    • #6
    • 16th Apr 18, 11:37 PM
    I wonder if they'll ever be able to produce monthly statements rather than forcing people to enter selective dates...
    • AirlieBird
    • By AirlieBird 17th Apr 18, 11:23 AM
    • 1,016 Posts
    • 826 Thanks
    AirlieBird
    • #7
    • 17th Apr 18, 11:23 AM
    • #7
    • 17th Apr 18, 11:23 AM
    And, since they have failed to mention it in either their email or on their upgrade page, for anybody that uses desktop banking

    From 22 April 2018 the web address you see when using Internet Banking will be changing. Currently the web address begins with ‘https://online.tsb.co.uk’ and will change to ‘https://internetbanking.tsb.co.uk’
    Did you really mean to put loose?
    Lose: no longer possess, not to retain, unable to find
    Loose: not firmly or tightly fixed in place
    • EachPenny
    • By EachPenny 17th Apr 18, 12:50 PM
    • 4,949 Posts
    • 13,201 Thanks
    EachPenny
    • #8
    • 17th Apr 18, 12:50 PM
    • #8
    • 17th Apr 18, 12:50 PM
    I wonder if they'll ever be able to produce monthly statements rather than forcing people to enter selective dates...
    Originally posted by djpailo
    Which reminds me.... perhaps it would be a good time to download the historic statement data I'd not got round to downloading before.
    "In the future, everyone will be rich for 15 minutes"
    • teddysmum
    • By teddysmum 17th Apr 18, 5:58 PM
    • 9,037 Posts
    • 5,386 Thanks
    teddysmum
    • #9
    • 17th Apr 18, 5:58 PM
    • #9
    • 17th Apr 18, 5:58 PM
    There have already been problems with the new setup trials (info from employee friend).
    • EssexExile
    • By EssexExile 17th Apr 18, 6:11 PM
    • 2,816 Posts
    • 1,958 Thanks
    EssexExile
    And, since they have failed to mention it in either their email or on their upgrade page, for anybody that uses desktop banking
    Originally posted by AirlieBird
    From 22 April 2018 the web address you see when using Internet Banking will be changing. Currently the web address begins with ‘https://online.tsb.co.uk’ and will change to ‘https://internetbanking.tsb.co.uk’
    It was in a separate email a couple of weeks ago.
    Tall, dark & handsome. Well two out of three ain't bad.
    • older_wiser
    • By older_wiser 22nd Apr 18, 9:14 PM
    • 2,201 Posts
    • 3,647 Thanks
    older_wiser
    no idea if there are other threads regarding the planned maintenance but its still down can't believe that its taken over 2 days and even that wasn't enough to do whatever that was needed.
    • Lorian
    • By Lorian 22nd Apr 18, 9:18 PM
    • 4,336 Posts
    • 2,468 Thanks
    Lorian
    I can believe it.
    • Herbalus
    • By Herbalus 22nd Apr 18, 9:26 PM
    • 2,062 Posts
    • 1,683 Thanks
    Herbalus
    See post #5 for i told you so

    On twitter some people are reporting that they could log in but other peoples accounts were there instead of their own. Not seen any evidence of this yet. More fun and games to be had if its true.
    • older_wiser
    • By older_wiser 22nd Apr 18, 9:34 PM
    • 2,201 Posts
    • 3,647 Thanks
    older_wiser
    i'll browse twitter in bed later and read them

    i did want to do afew transfers tonight instead of tomorrow morning before work but that looks highly unlikely now.

    If its still down tomorrow i'll be phoning tsb straight away i can't recall any other bank needing this much time for routine maintenance.
    • ehlo
    • By ehlo 22nd Apr 18, 9:37 PM
    • 378 Posts
    • 228 Thanks
    ehlo
    I'm interested to know if whoever created this cute fat cat image did so as an intentional dig at banks

    https://imgur.com/a/fSonhif
    • emsywoo123
    • By emsywoo123 22nd Apr 18, 9:46 PM
    • 4,966 Posts
    • 9,596 Thanks
    emsywoo123
    I need to transfer some money out of my ISA urgently... what is the likelihood it will be up and working in the morning!?
    • AirlieBird
    • By AirlieBird 22nd Apr 18, 10:06 PM
    • 1,016 Posts
    • 826 Thanks
    AirlieBird
    i'll browse twitter in bed later and read them

    i did want to do afew transfers tonight instead of tomorrow morning before work but that looks highly unlikely now.

    If its still down tomorrow i'll be phoning tsb straight away i can't recall any other bank needing this much time for routine maintenance.
    Originally posted by older_wiser
    This isn't routine maintenance. The shutdown was so they could migrate all customer data from Lloyds platform to their own platform.
    Did you really mean to put loose?
    Lose: no longer possess, not to retain, unable to find
    Loose: not firmly or tightly fixed in place
    • AnotherJoe
    • By AnotherJoe 22nd Apr 18, 10:09 PM
    • 9,392 Posts
    • 10,371 Thanks
    AnotherJoe
    i'll browse twitter in bed later and read them

    i did want to do afew transfers tonight instead of tomorrow morning before work but that looks highly unlikely now.

    If its still down tomorrow i'll be phoning tsb straight away i can't recall any other bank needing this much time for routine maintenance.
    Originally posted by older_wiser
    I very much doubt its routine maintenance. Sounds like a major change.
    • Herbalus
    • By Herbalus 22nd Apr 18, 10:29 PM
    • 2,062 Posts
    • 1,683 Thanks
    Herbalus
    http://www.bbc.co.uk/news/uk-43860449

    It has hit front page of the bbc now.
    • robin58
    • By robin58 23rd Apr 18, 12:31 AM
    • 2,315 Posts
    • 2,598 Thanks
    robin58
    Tried to login just after midnight, refers me back to main webpage.

    So will it be working by bank opening, (hums Mission Impossible theme to himself.)
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
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