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    • Clairefitzsimons
    • By Clairefitzsimons 16th Apr 18, 2:52 PM
    • 4Posts
    • 0Thanks
    Contacting toys r us
    • #1
    • 16th Apr 18, 2:52 PM
    Contacting toys r us 16th Apr 18 at 2:52 PM

    Does anyone know how to contact toys r us about a faulty item now they are in administration. We were given a soft toy manufactured by them a few weeks ago as a birthday gift which has been lying unloved on a bed since itís arrival. Today when it got took my husband noticed the stitching loose and when I inspected it instead of machine stitched seams I it was held together by 2/3 passes of thick white nylon thread.

    What concerns me is possibility if more faulty items out there creating choking hazards. It is marketed at 12 months plus. I doubt itís worth much and I donít have proof of purchase. I donít care about returns or refunds just quality assurance on similar bears.

    Sorry donít know how to add photos.
Page 1
    • neilmcl
    • By neilmcl 16th Apr 18, 3:36 PM
    • 12,503 Posts
    • 9,218 Thanks
    • #2
    • 16th Apr 18, 3:36 PM
    • #2
    • 16th Apr 18, 3:36 PM
    You can't contact Toysrus. If it's merely an issue with it's quality then contact the manufacturer and pass your concerns to them.
    • Les79
    • By Les79 16th Apr 18, 9:18 PM
    • 947 Posts
    • 1,090 Thanks
    • #3
    • 16th Apr 18, 9:18 PM
    • #3
    • 16th Apr 18, 9:18 PM
    Toys R Us manufactured the item?! I thought they only sold them tbh!
    • LadyDee
    • By LadyDee 17th Apr 18, 7:49 AM
    • 3,477 Posts
    • 3,643 Thanks
    • #4
    • 17th Apr 18, 7:49 AM
    • #4
    • 17th Apr 18, 7:49 AM
    If you are concerned that there are other sub-standard toys around then a post on Mumsnet is probably the best way of getting the message out.
    • Svein Forkbeard
    • By Svein Forkbeard 17th Apr 18, 8:05 AM
    • 565 Posts
    • 1,301 Thanks
    Svein Forkbeard
    • #5
    • 17th Apr 18, 8:05 AM
    • #5
    • 17th Apr 18, 8:05 AM
    Join the list of creditors of stitch it up. I wouldn't waste any time on the this.
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