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    • mambo69
    • By mambo69 16th Apr 18, 10:55 AM
    • 440Posts
    • 117Thanks
    mambo69
    Odd wifi query
    • #1
    • 16th Apr 18, 10:55 AM
    Odd wifi query 16th Apr 18 at 10:55 AM
    Hi all




    as most families do we run multiple devices from our home wifi. However in the last 3 weeks my sons phone will no longer authenticate to the 2g connection it can see.


    We are on virgin media, 2g and 5g, and every other device connects, just not this one. I even tried doing a hard reset of his (android) phone but to no avail


    I am really stuck, as I cant think why this one device only will not connect. if I set my phone as a host then I can piggyback onto my connection via wifi


    Does anyone have any ideas/suggestions on where the issue may lie?


    many thanks in advance
Page 1
    • indesisiv
    • By indesisiv 16th Apr 18, 11:08 AM
    • 6,234 Posts
    • 20,444 Thanks
    indesisiv
    • #2
    • 16th Apr 18, 11:08 AM
    • #2
    • 16th Apr 18, 11:08 AM
    Have you tried turning the router off and on again?
    Also does he have to use the 2.4g connection? Can't he just just the 5?
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • mambo69
    • By mambo69 16th Apr 18, 11:39 AM
    • 440 Posts
    • 117 Thanks
    mambo69
    • #3
    • 16th Apr 18, 11:39 AM
    • #3
    • 16th Apr 18, 11:39 AM
    I have tried turning it off and back on, for some reason he only sees the 2g unless I am stood next to the router
    • esuhl
    • By esuhl 16th Apr 18, 12:21 PM
    • 8,478 Posts
    • 6,226 Thanks
    esuhl
    • #4
    • 16th Apr 18, 12:21 PM
    • #4
    • 16th Apr 18, 12:21 PM
    I have tried turning it off and back on, for some reason he only sees the 2g unless I am stood next to the router
    Originally posted by mambo69
    Don't stand next to the router, then! Maybe you're blocking the signal.

    Since his phone does work with the 2.4GHz signal, the most likely issue would be the signal strength and how sensitive the phone is at detecting the signal.
    • mambo69
    • By mambo69 16th Apr 18, 12:42 PM
    • 440 Posts
    • 117 Thanks
    mambo69
    • #5
    • 16th Apr 18, 12:42 PM
    • #5
    • 16th Apr 18, 12:42 PM
    it sees the 2g, but just keeps throwing authentication error on it
    • sparky93
    • By sparky93 17th Apr 18, 7:11 AM
    • 367 Posts
    • 104 Thanks
    sparky93
    • #6
    • 17th Apr 18, 7:11 AM
    • #6
    • 17th Apr 18, 7:11 AM
    has anyone been in the router and managed to block the phones mac address ?
    • sparky93
    • By sparky93 17th Apr 18, 7:12 AM
    • 367 Posts
    • 104 Thanks
    sparky93
    • #7
    • 17th Apr 18, 7:12 AM
    • #7
    • 17th Apr 18, 7:12 AM
    not all phones support 5ghz wifi anyway.
    • indesisiv
    • By indesisiv 17th Apr 18, 8:16 AM
    • 6,234 Posts
    • 20,444 Thanks
    indesisiv
    • #8
    • 17th Apr 18, 8:16 AM
    • #8
    • 17th Apr 18, 8:16 AM
    Rather obvious question but ... is he using the correct password to connect to the router? Maybe try forgetting the network and putting the password back in again.
    Has someone changed the passkey?
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • mambo69
    • By mambo69 17th Apr 18, 12:45 PM
    • 440 Posts
    • 117 Thanks
    mambo69
    • #9
    • 17th Apr 18, 12:45 PM
    • #9
    • 17th Apr 18, 12:45 PM
    I am the only one who goes on the router, and have not blocked anything. I also put the passkey in so know that's right :-)
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