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    • Enibas
    • By Enibas 16th Apr 18, 10:42 AM
    • 5Posts
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    Enibas
    Ryanair - not honouring discount offer
    • #1
    • 16th Apr 18, 10:42 AM
    Ryanair - not honouring discount offer 16th Apr 18 at 10:42 AM
    Hi,
    Has anyone else come across this: I've tried to book a flight with Ryanair (Stansted - Oslo) choosing the cheapest fare option on their website. On the bottom of the page then a 10% discount offer to upgrade to 'Plus' popped up. I clicked on it and it said it added it. However, the total fare did not reflect the discount at all and there was now way of changing it. I tried live chat - completely useless as the person did not get the point. I phoned them up and they suggested it was a browser problem, but it isn't. Now I've written a complaint and await to hear but do not hold my breath. This could just be a website issue. But if they don't resolve it than it is misleading customers. Where would be the best place to highlight this? Advertising standards?
Page 1
    • BorisThomson
    • By BorisThomson 16th Apr 18, 10:52 AM
    • 1,586 Posts
    • 3,438 Thanks
    BorisThomson
    • #2
    • 16th Apr 18, 10:52 AM
    • #2
    • 16th Apr 18, 10:52 AM
    Can you give us a breakdown of the amounts you were charged? The 10% offer would be reflected in the price shown, are you saying it charged you more than this?
    • Enibas
    • By Enibas 16th Apr 18, 11:49 AM
    • 5 Posts
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    Enibas
    • #3
    • 16th Apr 18, 11:49 AM
    • #3
    • 16th Apr 18, 11:49 AM
    Hi Boris,
    I wanted to book for 2 people. The upgrade without the 10% discount would have been 74.32 per flight per person, making it 148.64 per person or 297.28 for the whole trip for the two of us. A 10% discount should bring the price down to 267.50 When I clicked on the discount offer, it says it upgraded to Plus. However, it quotes the total price on the top of the page as 297.28 (and which remains if I continue) which is the price without the discount. Hope, this makes sense.
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 16th Apr 18, 11:57 AM
    • 2,640 Posts
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    ScorpiondeRooftrouser
    • #4
    • 16th Apr 18, 11:57 AM
    • #4
    • 16th Apr 18, 11:57 AM
    Is that the price just for the upgrade, not for the whole flight? That seems excessive with or without a 10% discount. All it is is a cabin bag and priority boarding.
    • Enibas
    • By Enibas 16th Apr 18, 12:02 PM
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    Enibas
    • #5
    • 16th Apr 18, 12:02 PM
    • #5
    • 16th Apr 18, 12:02 PM
    Sorry, I didn't make this clear - the price I mentioned is for the total flights not just the upgrade. The upgrade per person per flight is 32.51.
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 16th Apr 18, 12:04 PM
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    ScorpiondeRooftrouser
    • #6
    • 16th Apr 18, 12:04 PM
    • #6
    • 16th Apr 18, 12:04 PM
    Then your 10% discount on the upgrade will be 3.25. You won't get a 10% discount on the whole flight for booking a 30 upgrade.
    • Enibas
    • By Enibas 16th Apr 18, 12:12 PM
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    Enibas
    • #7
    • 16th Apr 18, 12:12 PM
    • #7
    • 16th Apr 18, 12:12 PM
    okay - that makes sense. However, that would still amount to a total discount of ca 13. And there does not seem to be a discount at all.
    • BorisThomson
    • By BorisThomson 16th Apr 18, 12:45 PM
    • 1,586 Posts
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    BorisThomson
    • #8
    • 16th Apr 18, 12:45 PM
    • #8
    • 16th Apr 18, 12:45 PM
    okay - that makes sense. However, that would still amount to a total discount of ca 13. And there does not seem to be a discount at all.
    Originally posted by Enibas
    The 32.59 is the discounted price. Have you added up the elements if you bought them separately?
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 16th Apr 18, 1:22 PM
    • 2,640 Posts
    • 4,197 Thanks
    ScorpiondeRooftrouser
    • #9
    • 16th Apr 18, 1:22 PM
    • #9
    • 16th Apr 18, 1:22 PM
    okay - that makes sense. However, that would still amount to a total discount of ca 13. And there does not seem to be a discount at all.
    Originally posted by Enibas
    As said above, the 32.51 was probably already including a 10% discount.

    These are such small numbers. If you booked the upgrade because you thought it would give you 10% discount on the whole flight, that's your main problem...it was a very bad purchase. Rather than worrying about getting 3 off the upgrade you should be looking into cancelling it, if possible.
    • Enibas
    • By Enibas 16th Apr 18, 9:19 PM
    • 5 Posts
    • 0 Thanks
    Enibas
    Thanks both. Indeed my mistake to think it was a discount on the whole flight (would have been too good to be true). But the way they present this 10% discount is still confusing. Nevermind - I needed these flights and upgrades whatever the discount anyway, so nothing lost, nothing gained.
    Thanks again.
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