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  • FIRST POST
    • firefox1956
    • By firefox1956 15th Apr 18, 3:12 PM
    • 1,518Posts
    • 905Thanks
    firefox1956
    BT Reduced rental for landline only customers
    • #1
    • 15th Apr 18, 3:12 PM
    BT Reduced rental for landline only customers 15th Apr 18 at 3:12 PM
    .......................................
    Last edited by firefox1956; 16-04-2018 at 8:44 AM.
Page 1
    • mije1983
    • By mije1983 15th Apr 18, 3:32 PM
    • 3,553 Posts
    • 20,284 Thanks
    mije1983
    • #2
    • 15th Apr 18, 3:32 PM
    • #2
    • 15th Apr 18, 3:32 PM
    Do you have the Home Phone Saver or BT Basic? If so, you won't qualify.

    BT do state that you will receive it automatically if you qualify, and they will only send the letter out to check some customers' eligibility.

    http://bt.custhelp.com/app/answers/detail/a_id/60353/~/reduced-rental-for-landline-only-customers

    • cajef
    • By cajef 15th Apr 18, 4:51 PM
    • 4,873 Posts
    • 3,931 Thanks
    cajef
    • #3
    • 15th Apr 18, 4:51 PM
    • #3
    • 15th Apr 18, 4:51 PM
    To qualify you must not have a broadband service with any provider or use your phone line for a home business.
    Originally posted by firefox1956
    So you don't have broadband at home?
    I used to have a handle on life, but it broke.
    • BorisThomson
    • By BorisThomson 15th Apr 18, 6:23 PM
    • 1,586 Posts
    • 3,438 Thanks
    BorisThomson
    • #4
    • 15th Apr 18, 6:23 PM
    • #4
    • 15th Apr 18, 6:23 PM
    Ahem...

    http://forums.moneysavingexpert.com/showthread.php?t=5774663
    • cajef
    • By cajef 15th Apr 18, 6:53 PM
    • 4,873 Posts
    • 3,931 Thanks
    cajef
    • #5
    • 15th Apr 18, 6:53 PM
    • #5
    • 15th Apr 18, 6:53 PM
    And...........

    http://forums.moneysavingexpert.com/showthread.php?t=5743800
    I used to have a handle on life, but it broke.
    • mije1983
    • By mije1983 15th Apr 18, 7:46 PM
    • 3,553 Posts
    • 20,284 Thanks
    mije1983
    • #6
    • 15th Apr 18, 7:46 PM
    • #6
    • 15th Apr 18, 7:46 PM
    My elderly parents received this email and they do not have broadband. So please don't try and police my posts. Just try and answer the original query. Thank you.
    Originally posted by firefox1956
    Might have been an idea to indicate this in your post then instead of the numerous mentions of 'I' which has led to the confusion and the (correct) belief that you are not entitled to it. However, as it is your parents -who I presume live at a different address to you- they quite possibly do.

    I received an email

    I have never received this letter

    I still have not received the letter.

    Any ideas what I can do ??
    Originally posted by firefox1956

    In regards to answering your question, you still haven't responded to the very first reply on this thread which could explain things. Have you/they checked their next bill online?

    Do you have the Home Phone Saver or BT Basic? If so, you won't qualify.

    BT do state that you will receive it automatically if you qualify, and they will only send the letter out to check some customers' eligibility.

    http://bt.custhelp.com/app/answers/detail/a_id/60353/~/reduced-rental-for-landline-only-customers
    Originally posted by mije1983
    Last edited by mije1983; 15-04-2018 at 7:48 PM.

    • mije1983
    • By mije1983 15th Apr 18, 9:08 PM
    • 3,553 Posts
    • 20,284 Thanks
    mije1983
    • #7
    • 15th Apr 18, 9:08 PM
    • #7
    • 15th Apr 18, 9:08 PM
    Hold on, I think you dropped your toys.....

    • Ian011
    • By Ian011 16th Apr 18, 1:02 AM
    • 2,163 Posts
    • 1,300 Thanks
    Ian011
    • #8
    • 16th Apr 18, 1:02 AM
    • #8
    • 16th Apr 18, 1:02 AM
    Forget the letter. Just sign up for BT Home Phone Saver.

    Eligibility is for anyone who does not have BT Broadband and BT will already know that. BT Home Phone Saver costs 21.99 per month which includes Line Rental, Unlimited Anytime calls (to 01, 02, 03, 0845, 0870 numbers) and a load of other features.

    BT Home Phone Saver currently costs 50p per month more than BT Line Rental and Anytime Calls but the cost of HPS is fixed until 2020, so will end up the cheaper option some time later this year.
    • cajef
    • By cajef 16th Apr 18, 6:59 PM
    • 4,873 Posts
    • 3,931 Thanks
    cajef
    • #9
    • 16th Apr 18, 6:59 PM
    • #9
    • 16th Apr 18, 6:59 PM
    Trying to work out how their elderly parents received this email when they don't have broadband.

    No one was policing your posts, they were trying to establish based on your original post if you were eligible as there was no mention of your parents.

    I received an email on March 28th 2018 about the reduced line rental.
    Email below.........
    To qualify you must not have a broadband service with any provider or use your phone line for a home business. If this applies to you simply return the tear off strip at the bottom of the letter by 31 May 2018 and we'll take care of the rest.

    I have never received this letter & have telephoned & online chatted twice in an attempt to get this letter & then return the signed slip to BT to qualify.
    I still have not received the letter.
    BT say they cant email me the letter either.
    Any ideas what I can do ??
    Originally posted by firefox1956
    Last edited by cajef; 16-04-2018 at 7:12 PM.
    I used to have a handle on life, but it broke.
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