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  • FIRST POST
    • SLT1984
    • By SLT1984 15th Apr 18, 11:45 AM
    • 2Posts
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    SLT1984
    0 WOW
    Travel Agent Flight Price Hike
    • #1
    • 15th Apr 18, 11:45 AM
    0 WOW
    Travel Agent Flight Price Hike 15th Apr 18 at 11:45 AM
    Hi all,

    New to Forum.


    Recently I booked a flight with Travel Trolley. I paid the amount and then the following day had an email saying the flight I had paid for was no longer available and the cost was ~200 more.

    I phoned them and they said I had the option of a refund or pay the extra. If I chose the refund the money would take 3+ days. By the time my money would be back in my account allowing me to buy another flight from a different agent prices would go up so my hands were tied.

    Is this legal? And What are my rights in this situation?

    Can an agent offer a price and then hike it after payment?

    Many Thanks

    Simon
Page 1
    • martindow
    • By martindow 15th Apr 18, 11:55 AM
    • 7,546 Posts
    • 4,281 Thanks
    martindow
    • #2
    • 15th Apr 18, 11:55 AM
    • #2
    • 15th Apr 18, 11:55 AM
    They presumably don't show live prices so this happens. It's always best to book directly with airlines - sorting any problems is simpler with one organisation rather than two.
    • eDicky
    • By eDicky 15th Apr 18, 12:15 PM
    • 3,399 Posts
    • 1,611 Thanks
    eDicky
    • #3
    • 15th Apr 18, 12:15 PM
    • #3
    • 15th Apr 18, 12:15 PM
    You're unlucky, it's a common occurrence when booking through an online agent whose prices look attractively low but are not always live, instead of direct with the airline. You will find that the terms of your booking cover the possibility that, in effect, the price you were shown and booked was already sold out.
    • PeacefulWaters
    • By PeacefulWaters 15th Apr 18, 12:30 PM
    • 8,320 Posts
    • 10,638 Thanks
    PeacefulWaters
    • #4
    • 15th Apr 18, 12:30 PM
    • #4
    • 15th Apr 18, 12:30 PM
    I'm always reluctant to book through firms with silly names.
    Last edited by PeacefulWaters; 15-04-2018 at 1:02 PM.
    • dj1471
    • By dj1471 15th Apr 18, 12:48 PM
    • 1,179 Posts
    • 802 Thanks
    dj1471
    • #5
    • 15th Apr 18, 12:48 PM
    • #5
    • 15th Apr 18, 12:48 PM
    Travel Trolley have live pricing but not live ticketing, they usually ticket within a few hours but they do say up to 24 hours. I've used them many times without issue, you were just unlucky this time.

    As above this is the risk when booking through an agent.
    • unholyangel
    • By unholyangel 15th Apr 18, 4:42 PM
    • 12,286 Posts
    • 9,617 Thanks
    unholyangel
    • #6
    • 15th Apr 18, 4:42 PM
    • #6
    • 15th Apr 18, 4:42 PM
    It depends on whether they accepted your offer or not. If not for this change in price, would the contract have been binding on you?

    If yes then most likely you would have an argument for the cheaper price as they accepted your offer and they can't then breach it without being liable for losses.

    If they hadn't yet accepted your offer then no contract exists and they're free to reject your offer and make a counter offer at the higher price.
    Money doesn't solve poverty.....it creates it.
    • dj1471
    • By dj1471 15th Apr 18, 7:36 PM
    • 1,179 Posts
    • 802 Thanks
    dj1471
    • #7
    • 15th Apr 18, 7:36 PM
    • #7
    • 15th Apr 18, 7:36 PM
    The contract is formed when they make the booking with the airline. Section C of the T&Cs:
    https://www.traveltrolley.co.uk/terms-conditions/
    • unholyangel
    • By unholyangel 15th Apr 18, 9:17 PM
    • 12,286 Posts
    • 9,617 Thanks
    unholyangel
    • #8
    • 15th Apr 18, 9:17 PM
    • #8
    • 15th Apr 18, 9:17 PM
    The contract is formed when they make the booking with the airline. Section C of the T&Cs:
    https://www.traveltrolley.co.uk/terms-conditions/
    Originally posted by dj1471

    No need to read all the way to the bottom sections, its already covered at the start of the T&C's.
    No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question
    Money doesn't solve poverty.....it creates it.
    • SLT1984
    • By SLT1984 16th Apr 18, 7:33 PM
    • 2 Posts
    • 0 Thanks
    SLT1984
    • #9
    • 16th Apr 18, 7:33 PM
    • #9
    • 16th Apr 18, 7:33 PM
    Thanks for the replies.

    So if full payment is made. This doesn't mean the contract is issued?

    Therefore when they say you can STILL get a ticket but have to pay more money, it is legal.
    • dj1471
    • By dj1471 16th Apr 18, 7:51 PM
    • 1,179 Posts
    • 802 Thanks
    dj1471
    So if full payment is made. This doesn't mean the contract is issued?
    Originally posted by SLT1984
    Correct. It's the same when you purchase goods online, usually the contract is formed when the goods are dispatched not once you've paid.
    Therefore when they say you can STILL get a ticket but have to pay more money, it is legal.
    Originally posted by SLT1984
    Yes, you're free to decline as you have done. There are some agents who deliberately advertise fares that don't exist then ask for more money, but Travel Trolley aren't one of them.
    • jpsartre
    • By jpsartre 16th Apr 18, 8:14 PM
    • 3,159 Posts
    • 2,079 Thanks
    jpsartre
    So if full payment is made. This doesn't mean the contract is issued?
    Originally posted by SLT1984
    Read the previous post, the relevant parts of the T&C have already been posted. If you want to avoid these kind of issues then book your ticket directly from the airline, the ticket will be issued straight away.
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