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  • FIRST POST
    • darren72
    • By darren72 15th Apr 18, 12:17 AM
    • 1,274Posts
    • 289Thanks
    darren72
    ParkingEye / BPA - Parking Charge Notice - Struggling
    • #1
    • 15th Apr 18, 12:17 AM
    ParkingEye / BPA - Parking Charge Notice - Struggling 15th Apr 18 at 12:17 AM
    Hi,

    We have received a letter today from ParkingEye in relation to a recent visit to a Holiday Inn hotel car park. According to the letter our stay lasted a total of 51 minutes.

    Although there is signage apparantely in the car park we never noticed this.

    I've read some of the posts on here (and other websites), but overwhelmed on where to get started.

    I thought the best idea initially was to e-mail the hotel in question in the hope that they can cancel this, but don't want to say something that I shouldn't.

    Any help would be appreciated.

    Thanks
Page 1
    • KeithP
    • By KeithP 15th Apr 18, 1:13 AM
    • 11,422 Posts
    • 11,950 Thanks
    KeithP
    • #2
    • 15th Apr 18, 1:13 AM
    • #2
    • 15th Apr 18, 1:13 AM
    Yes, the best idea is to get onto the hotel about getting this cancelled - assuming you were a legitimate visitor to the hotel.
    Is the hotel near you? If so a visit to see the manager might be best.
    If not give the hotel a ring.
    If the hotel manager won't help then an email to the Holiday Inn's head office is next.

    When doing this, use the terms 'we visited' and 'we parked', as you did in your opening post, to avoid giving away who was driving.


    Do however, keep an eye on your appeal window.

    Make sure your appeal is sent to PE in the timescale allowed if the hotel haven't cancelled by then.

    Read the NEWBIES FAQ sticky thread where you will find an already written template appeal text.
    Last edited by KeithP; 15-04-2018 at 1:15 AM.
    .
    • darren72
    • By darren72 15th Apr 18, 1:23 AM
    • 1,274 Posts
    • 289 Thanks
    darren72
    • #3
    • 15th Apr 18, 1:23 AM
    • #3
    • 15th Apr 18, 1:23 AM
    Thank you for the reply. I will give that a go.

    Very worried about this so hopefully they will help.

    Thanks
    • The Deep
    • By The Deep 15th Apr 18, 10:51 AM
    • 11,051 Posts
    • 11,016 Thanks
    The Deep
    • #4
    • 15th Apr 18, 10:51 AM
    • #4
    • 15th Apr 18, 10:51 AM
    If you had a genuine reason to use the hotel, if they will not help, write bad things on their TripAdvisor page.

    This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

    Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

    Hospital car parks and residential complex tickets have been especially mentioned.

    The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas.
    You never know how far you can go until you go too far.
    • Guys Dad
    • By Guys Dad 15th Apr 18, 5:04 PM
    • 10,708 Posts
    • 10,090 Thanks
    Guys Dad
    • #5
    • 15th Apr 18, 5:04 PM
    • #5
    • 15th Apr 18, 5:04 PM
    Good advice about contacting the hotel.

    Did you receive the NtK within 14 days of the event? If not, please give us the date of the contravention and the date on the NtK.
    • darren72
    • By darren72 15th Apr 18, 5:41 PM
    • 1,274 Posts
    • 289 Thanks
    darren72
    • #6
    • 15th Apr 18, 5:41 PM
    • #6
    • 15th Apr 18, 5:41 PM
    Good advice about contacting the hotel.

    Did you receive the NtK within 14 days of the event? If not, please give us the date of the contravention and the date on the NtK.
    Originally posted by Guys Dad
    Yes, the letter was dated a couple of days after the event and arrived a few days after that.

    I'm concerned though as just realised that we went back to the same place a couple of days later, so probably be getting yet another of these through any day
    • KeithP
    • By KeithP 15th Apr 18, 5:51 PM
    • 11,422 Posts
    • 11,950 Thanks
    KeithP
    • #7
    • 15th Apr 18, 5:51 PM
    • #7
    • 15th Apr 18, 5:51 PM
    I'm concerned though as just realised that we went back to the same place a couple of days later, so probably be getting yet another of these through any day
    Originally posted by darren72
    Before that happens, get the hotel to sort it out.

    Don't wait. Be proactive.
    .
    • Coupon-mad
    • By Coupon-mad 16th Apr 18, 2:09 AM
    • 64,896 Posts
    • 77,478 Thanks
    Coupon-mad
    • #8
    • 16th Apr 18, 2:09 AM
    • #8
    • 16th Apr 18, 2:09 AM
    Complain about BOTH events to the Hotel Manager, then escalate it to the Head Office. Say how hounded and upset you feel, and will never visit again...blah blah...
    • darren72
    • By darren72 16th Apr 18, 10:33 AM
    • 1,274 Posts
    • 289 Thanks
    darren72
    • #9
    • 16th Apr 18, 10:33 AM
    • #9
    • 16th Apr 18, 10:33 AM
    Just had a message back about the first one (before I realised that I would probably be getting a second), stating that they will cancel it but to allow 21 days for the cancellation to go through and to ignore any automatic letters from ParkingEye.

    I think I am best waiting until I get the second before going back to them, as I don't have a reference number yet.

    Do you all think it is wise to still submit an appeal to ParkingEye basically just stating that the hotel are cancelling it (and including a copy of their correspondance) ?? - I don't trust ParkingEye so want to make sure I leave all options open.

    Thanks
    • Quentin
    • By Quentin 16th Apr 18, 10:36 AM
    • 38,012 Posts
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    Quentin
    Yes.

    Until you get confirmation from pe they cancelled it you should keep on with sending in the appeal and if necessary popla appeal as advised in the FAQ
    • darren72
    • By darren72 16th Apr 18, 10:38 AM
    • 1,274 Posts
    • 289 Thanks
    darren72
    Yes.

    Until you get confirmation from pe they cancelled it you should keep on with sending in the appeal and if necessary popla appeal as advised in the FAQ
    Originally posted by Quentin
    Thanks - Do I still need to do a full appeal with reasons at this point though, or just state that the hotel have agreed to cancel this ?
    • Quentin
    • By Quentin 16th Apr 18, 10:41 AM
    • 38,012 Posts
    • 22,109 Thanks
    Quentin
    Use the template appeal in the FAQ

    It's designed to ensure you get a popla code
    • darren72
    • By darren72 16th Apr 18, 10:49 AM
    • 1,274 Posts
    • 289 Thanks
    darren72
    Use the template appeal in the FAQ

    It's designed to ensure you get a popla code
    Originally posted by Quentin
    Thank you - Will do.

    Has anyone else had these cancelled by a retailer (such as a hotel) ? - If so, how soon do you receive acknowledgment from ParkingEye that it has been cancelled ?
    • Quentin
    • By Quentin 16th Apr 18, 10:52 AM
    • 38,012 Posts
    • 22,109 Thanks
    Quentin
    PE normally do as they are asked by the retailer

    It's just belt and braces for you to continue with the appeal process so you don't miss a popla opportunity should there be any problem
    • darren72
    • By darren72 16th Apr 18, 10:55 AM
    • 1,274 Posts
    • 289 Thanks
    darren72
    Thanks. I have 28 days from the 11/04/2018 to submit my appeal, so I think I will get it all prepared and give it a little time for the cancellation to come through, but be ready to submit the appeal should it not.
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