Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • Jon 01
    • By Jon 01 14th Apr 18, 9:37 AM
    • 5,047Posts
    • 1,624Thanks
    Jon 01
    Possible password security issue at Virgin! Check your acc.
    • #1
    • 14th Apr 18, 9:37 AM
    Possible password security issue at Virgin! Check your acc. 14th Apr 18 at 9:37 AM
    Just found a what could be a major issue at Virgin, I found this on Virgin Mobile, but it could be across all Virgin accounts!

    I called about an old account where I'd forgotten the password, the agent give me the 'password prompt'. Now I've never setup a password prompt, I was never asked to when I set the acc up.

    Turns out the prompt WAS THE PASSWORD!
    The agent that opened the account back in November last year had just entered the same info in both fields!

    I've taken this up with the complaints dept who say that they're going to be looking into it, but I'd advice anyone with a Virgin account of any type to call them and check what your prompt is especially if you don't think you have one...
Page 1
    • Techno_Mystic
    • By Techno_Mystic 14th Apr 18, 2:40 PM
    • 57 Posts
    • 19 Thanks
    • #2
    • 14th Apr 18, 2:40 PM
    • #2
    • 14th Apr 18, 2:40 PM
    It just sounds like a mistake by the agent at the time.

    I had reason to call them recently, I couldn't remember the password, had to be reminded and it worked correctly.

    But something to be generally aware of is that security questions like "your first car" and "your first school" are now considered to be insecure by modern standards because people share so much about themselves over social media. Security expert Brian Krebs recently advised not to complete quizzes that you find on Facebook etc.:
    • pmduk
    • By pmduk 14th Apr 18, 2:58 PM
    • 8,328 Posts
    • 6,140 Thanks
    • #3
    • 14th Apr 18, 2:58 PM
    • #3
    • 14th Apr 18, 2:58 PM
    I put money on an offshore agent setting up the account password like that.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,362Posts Today

5,769Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line?

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin