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    • SG27
    • By SG27 14th Apr 18, 7:42 AM
    • 2,453Posts
    • 1,725Thanks
    SG27
    Showing your property to viewers
    • #1
    • 14th Apr 18, 7:42 AM
    Showing your property to viewers 14th Apr 18 at 7:42 AM
    Any got any tips? First time selling. Our house went on the market last week. Had 2 viewers and got another booked in.

    For those more experienced, what your top tips for showing your own property?

Page 1
    • Bass_9
    • By Bass_9 14th Apr 18, 7:49 AM
    • 139 Posts
    • 162 Thanks
    Bass_9
    • #2
    • 14th Apr 18, 7:49 AM
    • #2
    • 14th Apr 18, 7:49 AM
    From a buyers perspective: know your house well.

    There's nothing more annoying as a viewer than asking basic questions about a house that the seller can't answer.

    Good luck with the viewings.
    • dunroving
    • By dunroving 14th Apr 18, 9:51 AM
    • 1,304 Posts
    • 904 Thanks
    dunroving
    • #3
    • 14th Apr 18, 9:51 AM
    • #3
    • 14th Apr 18, 9:51 AM
    Prior to the viewing, turn on all the lights, open the windows to let in fresh air (if it's warm), turn on the heating (if it's cold), open all the room doors.

    I ignore the BS about making coffee and bread so the house smells good - too blinkin' expensive, and who has the time to make bread?

    Personally, I make sure I am wearing regular clothes, not my schlepping tracksuit. It just gives more of an impression that you are taking your guests seriously.

    For the actual viewing itself:

    1) Take the viewers into the living room (hopefully it's the best room - mine is, as it has a beautiful view from the front window) for a brief sit, or stand, while you ask them whether they had any trouble finding the house, how far have they come, etc. I always give them a heads-up that I'll give them a quick tour, then let them walk around by themselves, then be available for questions. I always let them enter the room first and I stand in the doorway, so they feel like they are occupying the room and have space to loom around.

    2) Take them around the ground floor in whatever is a logical order. For example, if there is a second sitting room/reception room, take them there so they have then seen all the "living areas", etc.

    3) For the bedrooms, take them in order of smallest to biggest. That way, they end on a high, not with the smallest/most disappointing.

    4) If there are outside areas, end up there (again, especially if they look good). Then leave them to walk around while you sit in the nicest room or area (may be outside), so that again, they end up in the best, not worst, area of the house.

    5) Other general principles are (a) Don't point out the obvious ("This is the kitchen"), give information they may not be aware of ("The double Rangemaster stove has gas hobs and electric oven; there is lots of storage space, with fitted washing machine, dryer, fridge/freezer and dishwasher"); (b) Don't talk too much - let them focus their attention on what they are looking at, not the irritating owner rabbitting on; (c) try to get a feel for their situation - if they have children, for example, know information about local schools.

    I always end by saying Thanks for coming to take a look, if you have further questions or want a second viewing, don't hesitate to get back in touch.

    I steer clear of financial discussions unless they are raised by the buyer. Certainly don't put them under pressure by asking if they want to make an offer, and if they make an offer on the spot, take the information graciously and tell them you will certainly take it into consideration and get back to hem, and maybe ask them to put it in writing (email, whatever).

    I also give all viewers a two-sided information sheet with information on one side about all the work that has been done on the house, when, and by whom. On the other side, I include local information (number of shops, distance, schools, bus services, etc.)
    (Nearly) dunroving
    • Surrey_EA
    • By Surrey_EA 14th Apr 18, 9:55 AM
    • 1,646 Posts
    • 2,183 Thanks
    Surrey_EA
    • #4
    • 14th Apr 18, 9:55 AM
    • #4
    • 14th Apr 18, 9:55 AM
    turn on all the lights,
    Originally posted by dunroving
    Although that can make it seem like you are trying to overcome a dark interior if all the lights are on during the day.
    • googler
    • By googler 14th Apr 18, 12:41 PM
    • 14,826 Posts
    • 9,726 Thanks
    googler
    • #5
    • 14th Apr 18, 12:41 PM
    • #5
    • 14th Apr 18, 12:41 PM
    Any got any tips? First time selling. Our house went on the market last week. Had 2 viewers and got another booked in.

    For those more experienced, what your top tips for showing your own property?
    Originally posted by SG27
    Clean it to within an inch of its life. Make sure you move all the stuff that has been sitting in the same place for ages. If you don't, some viewer will, and you don't want them to uncover a layer of dust under or behind anything

    Make sure everything works. If the lights are off, a viewer will try the light switch to "see if it works". As per above, forestall this by switching them all on anyway.

    Given enough viewers, one will eventually want to see your shower in operation, or will (without asking) flush your toilet, for exactly the same reason. If anything at all is broken, fix it.

    Let viewers enter rooms first. For small rooms, don't go in and crowd them. Remain at the door or in the hallway. Introduce each room with something ABOUT the room ("We had the kitchen decorated last month, and ..."), not just "This is the kitchen".

    Do not offer ANY negative comment about either your house, or the area. Say something positive, or say nothing.

    Whilst you may have details of the viewers in advance, you should still observe basic security, and have your valuables out of sight and in a secure place, especially if you leave them to wander unaccompanied.
    • leon103
    • By leon103 14th Apr 18, 12:52 PM
    • 722 Posts
    • 173 Thanks
    leon103
    • #6
    • 14th Apr 18, 12:52 PM
    • #6
    • 14th Apr 18, 12:52 PM
    Try and get as much info about the buyer from the EA before the viewing.
    We had two viewings on our house. The first we knew was interested in outside space was we main that main theme of the viewing. The second family were moving from another part of the country so I spent more time talking about the area than I did the house.
    • JoJo1978
    • By JoJo1978 14th Apr 18, 2:29 PM
    • 368 Posts
    • 442 Thanks
    JoJo1978
    • #7
    • 14th Apr 18, 2:29 PM
    • #7
    • 14th Apr 18, 2:29 PM
    For second and subsequent viewings:

    Let them roam free if they want to and make it clear that you have no problems with them turning on taps and opening windows etc. Ask if there was anything they weren't sure about that you can perhaps answer questions on.

    Find out what doesn't work and be ready to fess up before the viewer finds out for themselves. If you promise to fix it before the transaction completes make a note so that you don't forget.

    Although you aren't held to this until contracts are drawn up, it's also a good idea to have a notion of what you might leave in the house. For example, the house we bought included a very large kitchen island (freestanding) and also a garden summerhouse.

    Have a broadly honest answer ready for questions like 'have there been other offers' and 'why are you looking to move.' You don't need to give away much detail but if there's two of you and you give conflicting info it doesn't look good.

    We've never shown our own house for sale and each time we sold in London our agents preferred to. This advice comes from our perspective as buyers, where most of the houses we viewed last year were shown by the owners - we preferred that.
    Hamster in the wheel (London) 1999-2017
    Mortgage free since 2015; Pension pot sorted 2017
    Part-time gigger and charity volunteer 2018
    • betsie
    • By betsie 14th Apr 18, 3:27 PM
    • 425 Posts
    • 418 Thanks
    betsie
    • #8
    • 14th Apr 18, 3:27 PM
    • #8
    • 14th Apr 18, 3:27 PM
    We always move all the cars off the drive and park them up the road. This means viewers can see the house clearly and park easily.
    Make sure the grass is cut and jet wash the patio.
    I put the lights on in bathrooms/utility but just tend to put lamps on in bedrooms.
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