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    • William1982
    • By William1982 14th Apr 18, 2:22 AM
    • 18Posts
    • 0Thanks
    William1982
    Looking for help with filing a small claims.
    • #1
    • 14th Apr 18, 2:22 AM
    Looking for help with filing a small claims. 14th Apr 18 at 2:22 AM
    Hello, I purchased a used vehicle on 20/12/17 from a used car dealer, upon driving it home I noticed a fault with the gearbox. I immediately called the dealer and explained my finding and I said will bring the car back for a full refund. The dealer said they do not do refunds however they will honour the fault and repair it.

    Due the Christmas and new year period the earliest the dealer will take a look at the vehicle was on the 7/1/18 so I took the vehicle back 18 days later.

    I think I also should mentioned, while driving back to the dealer I broke down. Alternator belt failed. Luckily I have RAC cover who came out and got me going again. (Cost me 56 in parts)

    The dealer had the vehicle for 5 days. The 5 days without a car was difficult with getting to and back from work and costing me 20 a day in travel cost.

    Unfortunately nothing was fixed and gearbox fault was still present. After several phone calls and text messages the dealer again took the vehicle for another 2 weeks.

    I did get a loan vehicle from them during this time, which I must say was faulty too as I broke down while driving home from the dealers.

    After the 2 weeks I got the car back, again nothing was fixed! I took the car to a local garage who diagnosed the fault with gearbox (cost me 265 to diagnose) and if I want to repair it will cost 900 but the dealer is refusing to cover this

    I am convince this dealer is untrustworthy and will sell anything dangerous to anyone and not care about the condition of the vehicle.

    I apologies for going on a little bit I want to get the story out so I can get he best advice.

    Evidence I have so far is I have a few text messages and a phone call recorded. I also have a report for the independent garage.

    I need help with filling the small claims form in, I have never done one before and any help is much appreciate. TIA
Page 1
    • Le_Kirk
    • By Le_Kirk 14th Apr 18, 9:35 AM
    • 3,398 Posts
    • 2,364 Thanks
    Le_Kirk
    • #2
    • 14th Apr 18, 9:35 AM
    • #2
    • 14th Apr 18, 9:35 AM
    Whilst this relates to a car, you will probably get more help on Consumer Rights board - some very knowledgeable people post on it.
    • William1982
    • By William1982 14th Apr 18, 10:28 AM
    • 18 Posts
    • 0 Thanks
    William1982
    • #3
    • 14th Apr 18, 10:28 AM
    • #3
    • 14th Apr 18, 10:28 AM
    My apologies for posting in the wrong area. I will repost, not sure if admin can maybe remove this one
    • Le_Kirk
    • By Le_Kirk 14th Apr 18, 12:20 PM
    • 3,398 Posts
    • 2,364 Thanks
    Le_Kirk
    • #4
    • 14th Apr 18, 12:20 PM
    • #4
    • 14th Apr 18, 12:20 PM
    My apologies for posting in the wrong area. I will repost, not sure if admin can maybe remove this one
    Originally posted by William1982
    Not that you have posted in the "wrong" area, just that you will get more help in Consumer Rights. Just send a PM to either Crabman, savvy, or soolin and ask then to move it for you.
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