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  • FIRST POST
    • KerryGold
    • By KerryGold 14th Apr 18, 1:08 AM
    • 75Posts
    • 14Thanks
    KerryGold
    Friends and Family Railcard- Forced to buy duplicate - What can I do with it?
    • #1
    • 14th Apr 18, 1:08 AM
    Friends and Family Railcard- Forced to buy duplicate - What can I do with it? 14th Apr 18 at 1:08 AM
    Hi there,

    After a period of illness, I took my kids on a day out today and forgot to bring my F&F Railcard. The people at the station told me that even though I could prove I was a cardholder by logging into my account, I had to buy another card for my tickets to be valid.

    My original card only cost me 23 but I had to pay 30 today (cheaper than the non-discounted fare).

    In my opinion, it's beyond ridiculous that I now have 2 valid cards. Do what can I do with the spare one?

    Can I get a refund? Or give it to someone else?

    I'm furious and so can't cope with the wasted money...

    Thanks!
Page 1
    • Quentin
    • By Quentin 14th Apr 18, 8:06 AM
    • 35,135 Posts
    • 19,235 Thanks
    Quentin
    • #2
    • 14th Apr 18, 8:06 AM
    • #2
    • 14th Apr 18, 8:06 AM
    You agreed the TS and cs when buying the card.

    Spilt milk now.

    Nothing you can do except make sure you have it with you next time.

    (And learn to accept responsibility for your own mistakes. Presumably you are "furious" with yourself!(
    • t0rt0ise
    • By t0rt0ise 14th Apr 18, 8:23 AM
    • 2,996 Posts
    • 1,864 Thanks
    t0rt0ise
    • #3
    • 14th Apr 18, 8:23 AM
    • #3
    • 14th Apr 18, 8:23 AM
    Keep the one with the longest time left on it obviously.
    • KerryGold
    • By KerryGold 15th Apr 18, 12:04 AM
    • 75 Posts
    • 14 Thanks
    KerryGold
    • #4
    • 15th Apr 18, 12:04 AM
    • #4
    • 15th Apr 18, 12:04 AM
    Wow, the least friendly reactions I!!!8217;ve ever had here.

    I don!!!8217;t need 2 cards and was hoping to see someone get some use out of the spare.

    I think it!!!8217;s ridiculous in this day and age that electronic proof does not suffice. However, I just wanted to know if there was anything legal I could do with the spare to save such waste...
    • p00hsticks
    • By p00hsticks 15th Apr 18, 2:17 AM
    • 6,098 Posts
    • 6,386 Thanks
    p00hsticks
    • #5
    • 15th Apr 18, 2:17 AM
    • #5
    • 15th Apr 18, 2:17 AM
    from the website FAQS;
    Q: What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare?

    A:
    If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens. Each train company will have their own process for doing this. You will need to provide proof of your Railcard and either the original and additional tickets that you have purchased, or if you have not yet paid, details of the notice to pay or notice of Penalty Fare. Where you have already paid for additional tickets you should contact the relevant train company!!!8217;s customer services department; in the case of a notice to pay of notice of Penalty Fare, you should follow the instructions included on how to challenge or appeal the charge.


    https://www.familyandfriends-railcard.co.uk/help/faqs/refunds-replacements/

    Note the link above also includes contact details (e-mail address, phone & post)to get in touch with the railcard office
    Last edited by p00hsticks; 15-04-2018 at 2:20 AM.
    • custardy
    • By custardy 15th Apr 18, 5:14 AM
    • 33,359 Posts
    • 28,235 Thanks
    custardy
    • #6
    • 15th Apr 18, 5:14 AM
    • #6
    • 15th Apr 18, 5:14 AM
    Wow, the least friendly reactions I!!!8217;ve ever had here.

    I don!!!8217;t need 2 cards and was hoping to see someone get some use out of the spare.

    I think it!!!8217;s ridiculous in this day and age that electronic proof does not suffice. However, I just wanted to know if there was anything legal I could do with the spare to save such waste...
    Originally posted by KerryGold
    You mistake unfriendly with factual.
    you hoped but its not the case.
    • Quentin
    • By Quentin 15th Apr 18, 10:11 AM
    • 35,135 Posts
    • 19,235 Thanks
    Quentin
    • #7
    • 15th Apr 18, 10:11 AM
    • #7
    • 15th Apr 18, 10:11 AM
    . , I just wanted to know if there was anything legal I could do with the spare to save such waste...
    Originally posted by KerryGold
    See #2

    There is nothing you can do legally with the spare.( If you wanted to pass it on to someone else you needed to name them when buying it)

    Couldn't you get a refund for the unused tix?

    Also try for a goodwill gesture over the second card you bought but didn't needm
    • p00hsticks
    • By p00hsticks 15th Apr 18, 11:04 AM
    • 6,098 Posts
    • 6,386 Thanks
    p00hsticks
    • #8
    • 15th Apr 18, 11:04 AM
    • #8
    • 15th Apr 18, 11:04 AM
    Couldn't you get a refund for the unused tix?

    Also try for a goodwill gesture over the second card you bought but didn't needm
    Originally posted by Quentin
    From my reading there aren't any 'unused tix' - the OP bought a second F&F card in order to make the tickets they already had valid for travel
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