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  • FIRST POST
    • AliceBanned
    • By AliceBanned 13th Apr 18, 8:31 PM
    • 2,404Posts
    • 1,115Thanks
    AliceBanned
    HSBC - online security
    • #1
    • 13th Apr 18, 8:31 PM
    HSBC - online security 13th Apr 18 at 8:31 PM
    I had a phone call today from HSBC saying that payments had been put through for some insurance - they were alerted because it sent my account overlimit so they phoned me to check they were valid. They were nothing to do with me so HSBC is sending me a new card and obviously the payments did not go out of the account.


    They haven't explained how it happened ie through their new banking app perhaps. I am concerned that other accounts and cards have been compromised but so far the balances are fine.


    I have never had this happen before. I only use the card for online payments and Apple Pay but never take the card itself anywhere. Any ideas on what I need to do to be more secure? Or is it perhaps HSBC having a weaker system - I know they aren't the best in this respect.
    DFW - goal December 2019
    Debt at LBM: 18,335
    Current debt: 9,167
    Mortgage overpayment 400
    Emergency Fund: 130
    _________________________
Page 1
    • 8i6daddy
    • By 8i6daddy 13th Apr 18, 8:42 PM
    • 87 Posts
    • 60 Thanks
    8i6daddy
    • #2
    • 13th Apr 18, 8:42 PM
    • #2
    • 13th Apr 18, 8:42 PM
    I don't think HSBC and their "online security" is to blame here... if anything it would probably be some unsecure site you've made a purchase on at some point. Either that are a Continuous payment authority that you have forgotten about.

    Did they say what type of insurance it was?

    EDIT - Apple Pay - you don't recall receiving any dodgy emails regarding Apple Store payments/subscriptions? i.e phishing emails...
    • zx81
    • By zx81 13th Apr 18, 8:42 PM
    • 19,670 Posts
    • 21,064 Thanks
    zx81
    • #3
    • 13th Apr 18, 8:42 PM
    • #3
    • 13th Apr 18, 8:42 PM
    Don't worry.

    They've caught it and as long as you are not sloppy about security, there's no reason to worry.

    It sounds like a keying error.
    • DCFC79
    • By DCFC79 13th Apr 18, 8:51 PM
    • 33,145 Posts
    • 20,869 Thanks
    DCFC79
    • #4
    • 13th Apr 18, 8:51 PM
    • #4
    • 13th Apr 18, 8:51 PM
    I had a phone call today from HSBC saying that payments had been put through for some insurance - they were alerted because it sent my account overlimit so they phoned me to check they were valid. They were nothing to do with me so HSBC is sending me a new card and obviously the payments did not go out of the account.


    They haven't explained how it happened ie through their new banking app perhaps. I am concerned that other accounts and cards have been compromised but so far the balances are fine.


    I have never had this happen before. I only use the card for online payments and Apple Pay but never take the card itself anywhere. Any ideas on what I need to do to be more secure? Or is it perhaps HSBC having a weaker system - I know they aren't the best in this respect.
    Originally posted by AliceBanned
    You say online payments so is it buying stuff from websites or paying card bills ?
    • AliceBanned
    • By AliceBanned 13th Apr 18, 10:01 PM
    • 2,404 Posts
    • 1,115 Thanks
    AliceBanned
    • #5
    • 13th Apr 18, 10:01 PM
    • #5
    • 13th Apr 18, 10:01 PM
    I don't think HSBC and their "online security" is to blame here... if anything it would probably be some unsecure site you've made a purchase on at some point. Either that are a Continuous payment authority that you have forgotten about.

    Did they say what type of insurance it was?

    EDIT - Apple Pay - you don't recall receiving any dodgy emails regarding Apple Store payments/subscriptions? i.e phishing emails...
    Originally posted by 8i6daddy
    They said it was Sheila's Wheels and Aviva - two separate payments of around 90. A bit odd as it would be traced back and then surely the insurance would be invalid.


    I don't think I received any emails about Apple Store payments, no.
    DFW - goal December 2019
    Debt at LBM: 18,335
    Current debt: 9,167
    Mortgage overpayment 400
    Emergency Fund: 130
    _________________________
    • AliceBanned
    • By AliceBanned 13th Apr 18, 10:02 PM
    • 2,404 Posts
    • 1,115 Thanks
    AliceBanned
    • #6
    • 13th Apr 18, 10:02 PM
    • #6
    • 13th Apr 18, 10:02 PM
    You say online payments so is it buying stuff from websites or paying card bills ?
    Originally posted by DCFC79

    I paid a council tax bill once and a utility bill a couple of times. I may have bought on Amazon using it a well.
    DFW - goal December 2019
    Debt at LBM: 18,335
    Current debt: 9,167
    Mortgage overpayment 400
    Emergency Fund: 130
    _________________________
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