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    • debjacka
    • By debjacka 13th Apr 18, 4:34 PM
    • 28Posts
    • 1Thanks
    Charges on mobile phone
    • #1
    • 13th Apr 18, 4:34 PM
    Charges on mobile phone 13th Apr 18 at 4:34 PM

    My son replied to a text offering a voucher and inadvertently signed up to a subscription. I emailed the company and asked for a refund and got no response. There is no answer when I phone (which I have many times). I referred it to the ombudsman who agreed that I was due a refund. The company has ignore every email I have sent, even though the ombudsman emailed the same address and got a reply. They have billed my over 60. What would be my next steps as I really don't want to just write this off, which is what Itech Logic are obviously hoping I will do.

    Thanks in advance,
Page 1
    • PHK
    • By PHK 14th Apr 18, 11:03 AM
    • 168 Posts
    • 111 Thanks
    • #2
    • 14th Apr 18, 11:03 AM
    • #2
    • 14th Apr 18, 11:03 AM
    Itech Logic are unlikely to be the right people to contact about this, they are a platform operator. Its probably one of their customers using the platform who run the subscription service.
    You need to contact the premium services regulator. who will help you through what to do.
    • debjacka
    • By debjacka 14th Apr 18, 3:06 PM
    • 28 Posts
    • 1 Thanks
    • #3
    • 14th Apr 18, 3:06 PM
    • #3
    • 14th Apr 18, 3:06 PM
    I have contacted psa and it is them who gave me the email contact for Itech Logic.
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