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  • FIRST POST
    • debjacka
    • By debjacka 13th Apr 18, 4:34 PM
    • 28Posts
    • 1Thanks
    debjacka
    Charges on mobile phone
    • #1
    • 13th Apr 18, 4:34 PM
    Charges on mobile phone 13th Apr 18 at 4:34 PM
    Hi,

    My son replied to a text offering a voucher and inadvertently signed up to a subscription. I emailed the company and asked for a refund and got no response. There is no answer when I phone (which I have many times). I referred it to the ombudsman who agreed that I was due a refund. The company has ignore every email I have sent, even though the ombudsman emailed the same address and got a reply. They have billed my over 60. What would be my next steps as I really don't want to just write this off, which is what Itech Logic are obviously hoping I will do.

    Thanks in advance,
    Debbie
Page 1
    • PHK
    • By PHK 14th Apr 18, 11:03 AM
    • 106 Posts
    • 73 Thanks
    PHK
    • #2
    • 14th Apr 18, 11:03 AM
    • #2
    • 14th Apr 18, 11:03 AM
    Itech Logic are unlikely to be the right people to contact about this, they are a platform operator. Its probably one of their customers using the platform who run the subscription service.
    You need to contact the premium services regulator. https://psauthority.org.uk/ who will help you through what to do.
    • debjacka
    • By debjacka 14th Apr 18, 3:06 PM
    • 28 Posts
    • 1 Thanks
    debjacka
    • #3
    • 14th Apr 18, 3:06 PM
    • #3
    • 14th Apr 18, 3:06 PM
    I have contacted psa and it is them who gave me the email contact for Itech Logic.
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